Analyst Blog June 20, 2011 Answers You Need Before Moving UC to the Cloud New C-Suite Many IT execs that I meet are actively considering deploying Unified Communic...
Analyst Blog June 16, 2011 Siemens Enterprise Shores Up Its Cloud Offering With inContact Agreement Next-Generation Customer Experience ...
Analyst Blog June 14, 2011 Contact Centers Not Prepared for Deluge of Social Media Customers Next-Generation Customer Experience Customer support rules are rapidly changing, as unprecedented numbers of cust...
