Analyst Blog January 16, 2012 Quips: The Slide Some Vendors Won't Let Me Show On Social Media Tools Future of Work Social Media Explained In 140 Characters (More or Less)... R "Ray" Wang
Analyst Blog January 15, 2012 Monday's Musings: Seven Basic Privacy Rights Users Should Demand For Social Business Matrix Commerce Public Outrage Grows Over Lax Privacy Polices At Popular Social Netwo... R "Ray" Wang
Analyst Blog January 10, 2012 Tuesday's Tip: Five Cloud/SaaS Contract Negotiation Tips For 2012 Data to Decisions ... R "Ray" Wang
Analyst Blog January 04, 2012 Unified Communications Trends for 2012 Future of Work Unified Communications (UC) has reached mainstream adoption with approximatel...
Analyst Blog December 27, 2011 Tuesday's Tip: Apply Maslow's Hierarchy Of Needs To C-Level Business Strategy Future of Work ... R "Ray" Wang
Analyst Blog December 26, 2011 Monday's Musings: 10 Mega Business Trends To Watch For In 2012 Matrix Commerce ... R "Ray" Wang
Analyst Blog December 22, 2011 Press Release: Constellation Research Appoints Sachin Gosavi As VP of India Data to Decisions ... R "Ray" Wang
Analyst Blog December 19, 2011 How to Engage Customers in Real Time Without Breaking the Bank Next-Generation Customer Experience ...
Analyst Blog December 14, 2011 When does moving your contact center to the cloud make sense? New C-Suite With costs soaring many companies are trying to decide if on-demand cloud ser...
Analyst Blog December 07, 2011 Research Summary: Demystifying Enterprise Gamification For Business Future of Work ... R "Ray" Wang
Analyst Blog October 20, 2011 Speech Analytics Gains Traction with Avaya's Purchase of Aurix Next-Generation Customer Experience Avaya announced its purchase of speech analytics firm Aurix to support its UC...
Analyst Blog October 12, 2011 Strategy for Successful Video Rollout Next-Generation Customer Experience ...
Analyst Blog September 20, 2011 Strategic Social Media Engagement Lowers Contact Center Costs Next-Generation Customer Experience Many companies support social media sites to reach the millions of customers ...
Analyst Blog September 15, 2011 What's Behind Contact Center Job Repatriation? Next-Generation Customer Experience After many years of moving contact center operations off-shore, either d...
Analyst Blog September 14, 2011 UC Adoptions Increase but Future Investment Plans Stagnate Next-Generation Customer Experience Unified Communications (UC) adoptions will continue to grow in NA in 2011 but...
Analyst Blog August 24, 2011 Consider IVR/Voice Portals for Emergency Employee Notification Next-Generation Customer Experience Recent weather events, such as earthquakes, floods, and fires remind organiza...
Analyst Blog July 25, 2011 Multigenerational Workforce Requires IT Rethink Communication Strategy Future of Work ...
Analyst Blog July 13, 2011 Cisco Announces Plans for Greater Simplification at Annual Event Next-Generation Customer Experience John Chambers, Cisco CEO, kicked off Cisco Live 2011, the company’s annual IT...
Analyst Blog July 06, 2011 Aggregating Customer Conversations Is Good Business Next-Generation Customer Experience Today’s customers frequently use two or three communication channels, such as...
Analyst Blog June 20, 2011 Answers You Need Before Moving UC to the Cloud New C-Suite Many IT execs that I meet are actively considering deploying Unified Communic...
Analyst Blog June 16, 2011 Siemens Enterprise Shores Up Its Cloud Offering With inContact Agreement Next-Generation Customer Experience ...
Analyst Blog June 14, 2011 Contact Centers Not Prepared for Deluge of Social Media Customers Next-Generation Customer Experience Customer support rules are rapidly changing, as unprecedented numbers of cust...
