Analyst Blog March 31, 2013 Why Your Future Depends on Engaging with Customers and Employees Future of Work In the age of social media, effective customer and employee engagement is bec...
March 31, 2013 Why Your Future Depends on Engaging with Customers and Employees Future of Work Interview at SXSW 2013.... R "Ray" Wang
Analyst Blog March 22, 2013 In Google We (Don’t) Trust New C-Suite This week Google made two product announcements that generated a lot of press... Alan Lepofsky
Orbits Blog March 21, 2013 Mobile Customer Service Leaps forward with [24]7 Visual Speech Next-Generation Customer Experience Smartphones have become pervasive and more than half of all customers use the...
Analyst Blog March 14, 2013 Do Cloud Communications Services Save Companies Money? Future of Work ...
Analyst Blog March 14, 2013 The Biggest Immediate Opportunity for WebRTC in the Enterprise Future of Work ...
March 8, 2013 Demystifying Enterprise Gamification for Business - Keynote Future of Work Demystifying Enterprise Gamification for Business. R quot;Rayquot; Wang. Lotusphere 2012.... R "Ray" Wang
March 6, 2013 Connected Enterprise 2012 - Blast Off! Data to Decisions Opening presentation Connected Enterprise 2012.... R "Ray" Wang Alan Lepofsky Gavin Heaton
Analyst Blog March 5, 2013 Tuesday's Tip: Time To Consolidate Social Business Platforms New C-Suite Greater Adoption In Social Business Signifies A Move To Consolidate P... R "Ray" Wang
Analyst Blog February 28, 2013 To Boldly Train and Certify - Announcing Constellation Academy Workshops Data to Decisions I'm excited to announce the launch of our new ... Alan Lepofsky
Analyst Blog February 27, 2013 Genesys Acquires Angel to Expand its Voice Portal Presence Next-Generation Customer Experience Genesys, @genesyslab, has announced it is acquiring Angel, @angelcorporate, t...
Orbits Blog February 25, 2013 Content Marketing in Australia Needs a Wakeup Call Next-Generation Customer Experience The Content Marketing Institute’s new report on Content Marketing in Australi... Gavin Heaton
Analyst Blog February 19, 2013 New Chip Offers Protection from Cellphone Radiation Next-Generation Customer Experience A new chip called Bodywell was recently announced to reduce the potential ris...
Orbits Blog February 18, 2013 Group Buying Code of Practice Tightens Matrix Commerce Group buying has proven popular in Australia.... Gavin Heaton
Analyst Blog February 11, 2013 News Analysis: Adobe Behances The Creative Class With $150M Community Acquisition Next-Generation Customer Experience Behance Empowers The Creative Cloud To Make Ideas Happen... R "Ray" Wang
Analyst Blog February 6, 2013 News Analysis: Oracle Bets Long on Acme Packet for IP Communications New C-Suite On February 4, 2013...
Analyst Blog February 6, 2013 Avaya: Applying Big Data to Customer Engagement Data to Decisions At the Avaya Evolutions event in Dallas (February 5/6, 2013) I had the opport...
Analyst Blog January 31, 2013 Multi-Channel Unified Agent Desktop Software Geared for Growth Next-Generation Customer Experience The rapid growth in smartphones, social media a...
Analyst Blog January 29, 2013 IBM Sametime as Part of the Enterprise Infrastructure Fabric Future of Work At IBM Connect, Sametime has barely had any mention on the main stage....
Analyst Blog January 22, 2013 Putting Together the Puzzle of IBM Connect Websites Future of Work Next week IBM will be putting on IBM Connect, the conference formerly known a... Alan Lepofsky
Analyst Blog January 16, 2013 Constellation Publishes Big Idea Report Introducing Matrix Commerce Matrix Commerce SAN FRANCISCO – January 16, 2013 Constellation Research, Inc....
Analyst Blog January 3, 2013 Monday's Musings: Trends In The Top Software Insider Posts of 2012 (#softwareinsider) Data to Decisions ... R "Ray" Wang
Analyst Blog December 13, 2012 Contact Centers Lack Adequate Metrics for Social Channels Next-Generation Customer Experience Traditional contact centers represent a highly regulated industry with multip...
