Analyst Blog July 09, 2012 Have Business Telephone Systems Become Obsolete? Next-Generation Customer Experience We are in a BYOD era with employees clearly indicating that they want to choo...
Analyst Blog June 14, 2012 Why Self-Service Doesn’t Achieve Its Potential Next-Generation Customer Experience Customer service providers have struggled for years to encourage customers to...
Analyst Blog June 12, 2012 Tuesday's Tip: Dealing With The Real Problem In Social Business Adoption: The People! Future of Work Social Business Adoption Dependent On Employee Adoption... R "Ray" Wang
Analyst Blog May 18, 2012 Friday's Features: Using Attensity Analyze 6.0 To Compare Customer Sentiment For @united @southwestair @virginamerica Matrix Commerce ... R "Ray" Wang
Analyst Blog May 17, 2012 Cisco's Customer Collaboration Analyst Event Highlights Next-Generation Customer Experience Two themes emerged from Cisco’s Collaboration Analyst event were the deliver...
Analyst Blog May 12, 2012 Event Report: Questions Every #SAPPHIRENOW Attendee Should Be Asking SAP Data to Decisions ... R "Ray" Wang
Analyst Blog May 09, 2012 Event Report: Lithium Network Conference 2012 #LiNC Marketing Transformation ... R "Ray" Wang
Analyst Blog April 27, 2012 The Hidden Cost for Inconsistent Social Media Support Next-Generation Customer Experience Most customer support managers agree that social media will continue to grow ...
Analyst Blog April 25, 2012 News Analysis: KANA Enters MidMarket With Trinicom Acquisition Next-Generation Customer Experience ... R "Ray" Wang
Analyst Blog April 12, 2012 Research Summary: Why the Move from Transaction to Experience Requires Better Analytics Data to Decisions Forward And Commentary... R "Ray" Wang
Analyst Blog April 09, 2012 Event Report: Clarabridge Customer Connections 2012 #cbc312 Matrix Commerce ... R "Ray" Wang
Analyst Blog March 26, 2012 ALU Opentouch Conversation Raises the Bar for UC Tablets Next-Generation Customer Experience Alcatel-Lucent (ALU) unveiled its new Opentouch Conversation Tablet at Enterp...
Analyst Blog March 26, 2012 Event Report: IIAR UK Forum & The Future Of The Industry Analyst, Legacy Vs Disruptive Data to Decisions ... R "Ray" Wang
Analyst Blog March 12, 2012 Executive Profiles: From Transaction To Engagement – Michael Park, Microsoft Business Solutions Future of Work ... R "Ray" Wang
March 09, 2012 A Deeper Look at the Oracle/Taleo and SAP/SuccessFactors Acquisitions Future of Work Alan Lepofsky, Frank Scavo, R quot;Rayquot; Wang, and Yvette Cameron discuss the Oracle-Taleo, SAP-Successfactors acquisitions. Originally aired February 14, 2012.... R "Ray" Wang Alan Lepofsky
Analyst Blog March 08, 2012 Quark Summary: What Every CMO Needs To Know About The Six C's Of Customer Engagement Next-Generation Customer Experience ... R "Ray" Wang
Analyst Blog March 02, 2012 Best Practices: From First To Worst: Continental In A Post United World, Lessons In Next Gen Customer Experience Next-Generation Customer Experience ... R "Ray" Wang
Analyst Blog February 27, 2012 The New Technology Elite: A Book and Author Review Data to Decisions ...
Analyst Blog February 24, 2012 “New” Genesys Demonstrates Renewed Energy at Analyst Conference Next-Generation Customer Experience Genesys unveiled its marketing plans at its industry analyst conference with ...
Analyst Blog February 21, 2012 Poor Quality Audio in a Recorded Microsoft Lync Web Conference New C-Suite Color me...
Analyst Blog February 20, 2012 Monday's Musings: Why Customers And Prospects Expect Clearer Rules About Content Marketing Marketing Transformation Original Mission Improves Engagement Through Relevancy... R "Ray" Wang
Analyst Blog February 15, 2012 Product Review: SAP's Recalls Plus App & The Crossover From Enterprise To Consumer Begins Next-Generation Customer Experience ... R "Ray" Wang
