Analyst Blog April 17, 2013 WorkinBox By Tylr Mobile Brings Email and CRM Together Future of Work Today ... Alan Lepofsky
Orbits Blog April 12, 2013 Avaya Expands Its Customer Experience Management Vision New C-Suite Avaya recently hosted industry analysts at its Customer Experience Management...
Orbits Blog April 09, 2013 Dynamic Market Changes Necessitate New Customer Service Strategy Next-Generation Customer Experience Customer support organizations are scrambling to accommodate their changing c...
Analyst Blog April 09, 2013 Constellation Research Publishes Customer Service Strategy for a Disruptive World Next-Generation Customer Experience ...
Analyst Blog March 31, 2013 Why Your Future Depends on Engaging with Customers and Employees Future of Work In the age of social media, effective customer and employee engagement is bec...
Analyst Blog March 31, 2013 Why Your Future Depends on Engaging with Customers and Employees Future of Work In the age of social media, effective customer and employee engagement is bec...
March 31, 2013 Why Your Future Depends on Engaging with Customers and Employees Future of Work Interview at SXSW 2013.... R "Ray" Wang
Analyst Blog March 22, 2013 In Google We (Don’t) Trust New C-Suite This week Google made two product announcements that generated a lot of press... Alan Lepofsky
Orbits Blog March 21, 2013 Mobile Customer Service Leaps forward with [24]7 Visual Speech Next-Generation Customer Experience Smartphones have become pervasive and more than half of all customers use the...
Analyst Blog March 14, 2013 Do Cloud Communications Services Save Companies Money? Future of Work ...
Analyst Blog March 14, 2013 The Biggest Immediate Opportunity for WebRTC in the Enterprise Future of Work ...
March 08, 2013 Demystifying Enterprise Gamification for Business - Keynote Future of Work Demystifying Enterprise Gamification for Business. R quot;Rayquot; Wang. Lotusphere 2012.... R "Ray" Wang
March 06, 2013 Connected Enterprise 2012 - Blast Off! Data to Decisions Opening presentation Connected Enterprise 2012.... R "Ray" Wang Alan Lepofsky Gavin Heaton
Analyst Blog March 05, 2013 Tuesday's Tip: Time To Consolidate Social Business Platforms New C-Suite Greater Adoption In Social Business Signifies A Move To Consolidate P... R "Ray" Wang
Analyst Blog February 28, 2013 To Boldly Train and Certify - Announcing Constellation Academy Workshops Data to Decisions I#39;m excited to announce the launch of our new ... Alan Lepofsky
Analyst Blog February 27, 2013 Genesys Acquires Angel to Expand its Voice Portal Presence Next-Generation Customer Experience Genesys, @genesyslab, has announced it is acquiring Angel, @angelcorporate, t...
Orbits Blog February 25, 2013 Content Marketing in Australia Needs a Wakeup Call Next-Generation Customer Experience The Content Marketing Institutersquo;s new report on Content Marketing in Au... Gavin Heaton
Analyst Blog February 19, 2013 New Chip Offers Protection from Cellphone Radiation Next-Generation Customer Experience A new chip called Bodywell was recently announced to reduce the potential ris...
Orbits Blog February 18, 2013 Group Buying Code of Practice Tightens Matrix Commerce Group buying has proven popular in Australia.... Gavin Heaton
Analyst Blog February 11, 2013 News Analysis: Adobe Behances The Creative Class With $150M Community Acquisition Next-Generation Customer Experience Behance Empowers The Creative Cloud To Make Ideas Happen... R "Ray" Wang
Analyst Blog February 06, 2013 News Analysis: Oracle Bets Long on Acme Packet for IP Communications New C-Suite On Februa...
Analyst Blog February 06, 2013 Avaya: Applying Big Data to Customer Engagement Data to Decisions At the Avaya Evolutions event in Dallas (February 5/6, 2013) I had the opport...
Analyst Blog January 31, 2013 Multi-Channel Unified Agent Desktop Software Geared for Growth Next-Generation Customer Experience The rapid growth in smartphones, social media a...
