Chief Customer Officer

Analyst Blog

March 03, 2016

NICE Systems Announces the Launch of Total Voice of the Customer (TVOC)

Next-Generation Customer Experience

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Analyst Blog

March 02, 2016

IoT Delivers the Perfect Meal

Matrix Commerce

Paleo, local, vegan, extra cheese, gluten free -- consumers are ...

Insight News

March 02, 2016

Adapting to New Retail Reality, Target Poaches Amazon Supply Chain Guru

Matrix Commerce

Target has made a bold move to refashion its supply chain in the era of matrix commerce with the hiring of Arthur Valdez, who spent 16 years at Amazon in top supply chain and logis...

Chris Kanaracus

Orbits Blog

March 02, 2016

Vindication On My Position: Social Customer Service Sucks

Next-Generation Customer Experience

I am as tired of telling you not to embark on Social Customer Serv...

Analyst Blog

March 02, 2016

Capgemini Joins Forces with Blueprint to Offer Advanced Requirements Management Capabilities for Financial Services

Next-Generation Customer Experience

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Orbits Blog

March 02, 2016

Creating New Business Patterns for Social Impact

Marketing Transformation

I have always believed that a sense of purpose would drive cha...

Gavin Heaton

Insight News

March 01, 2016

Taking the Temperature of Salesforce's Health Cloud

Digital Safety, Privacy & Cybersecurity

One of the most crucial components of Salesforce's vertical strategy is healthcare, and with the general availability of Health Cloud this week, it's worth taking a look under the ...

Chris Kanaracus

R "Ray" Wang

Holger Mueller

Analyst Blog

March 01, 2016

Europe and US move on from Safe Harbor privacy - but not far

Data to Decisions

For many years, American businesses have enjoyed a bit of special treatment u...

Steve Wilson

Insight News

February 29, 2016

Formal Trans-Atlantic Data Transfer Deal Is Progress, But Hardly the Entire Privacy Solution

Digital Safety, Privacy & Cybersecurity

U.S. and European officials have unveiled the formal version of a trans-Atlantic data transfer pact that will be a crucial underpinning to the massive amounts of economic activity ...

Chris Kanaracus

Steve Wilson

Holger Mueller

Insight News

February 29, 2016

Deloitte Agency Acquisition Highlights Rising Prominence of the CMO

Marketing Transformation

Deloitte has scooped up the 110-employee creative agency Heat, in a move that underscores how chief marketing officers are becoming a bigger part of the IT spending conversation gi...

Chris Kanaracus

R "Ray" Wang

Insight News

February 26, 2016

It's 2016: Time to Get An IoT Education

Data to Decisions

If 2015 was the year when the hype cycle around the Internet of Things came to a crescendo, signs point to 2016 being a time when more businesses gain a better understanding of its...

Chris Kanaracus

Andy Mulholland

DisrupTV

February 26, 2016

Unlocking the Future of Tech, Innovation, and Digital Strategy | DisrupTV Ep. 4

Future of Work

Join top industry leaders as they reveal how digital transformation, enterprise innovation, and strategic investments are shaping the next era of business.

Orbits Blog

February 25, 2016

How the Car Park exposes Digital Failures that Kill Customer Experience

Innovation & Product-led Growth

The humble car park....

Insight News

February 25, 2016

Microsoft Acquires Xamarin for Cross-Platform Mobile App-Dev: What It Means

Future of Work

Microsoft has acquired mobile app-development platform provider Xamarin in a move that makes plenty of sense, and which has been a long time coming.Xamarin's CTO Miguel de Icaza, w...

Chris Kanaracus

Holger Mueller

Analyst Blog

February 24, 2016

Progress Report: Ceridian Makes Good Progress, Basics Done, Now for Next-Gen Capabilities

Digital Safety, Privacy & Cybersecurity

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Holger Mueller

Insight News

February 24, 2016

Salesforce's Q4 Results: The Key Takeaways for Customers

Future of Work

Salesforce posted Q4 and full-year results that met analyst expectations while continuing the cloud vendor's torrid run of growth.While still small revenue-wise compared to the lik...

Chris Kanaracus

Holger Mueller

Insight News

February 24, 2016

Nordstorm Feels the Pain of Shift to Online Sales: The Lesson for All Companies

Matrix Commerce

Much has been written and said about the challenges traditional brick-and-mortar retailers have had as more business moves online. Just take a look at Nordstrom. As the Wall Street...

Chris Kanaracus

Analyst Blog

February 24, 2016

The Year of On-demand, Personalized Shopping: The Cloud and IOT Abound

Tech Optimization

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Analyst Blog

February 23, 2016

Capgemini Acquires Innovation and Design Consultancy Fahrenheit 212 to Drive Digital Innovation Offerings

Marketing Transformation

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Insight News

February 23, 2016

Google Cloud Dataproc for Spark, Hadoop Goes GA: The Implications for Big Data

Data to Decisions

Google has quickly moved its Cloud Dataproc service from beta into general availability, setting up a fresh option in 2016 for companies interested in making more effective use of ...

Chris Kanaracus

Doug Henschen

Analyst Blog

February 22, 2016

IoT Leadership Forum Helps Customers Digitally Transform Their Business

Tech Optimization

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Insight News

February 22, 2016

Salesforce Acquires PredictionIO As Machine Learning Consolidation Continues to Mount

Data to Decisions

While 2015 was a big year for artificial intelligence and machine learning, 2016 is shaping up to be an even busier one as vendors break out the pocketbooks in search of both techn...

Chris Kanaracus

Doug Henschen

Analyst Blog

February 22, 2016

Cloud-Based Customer Service and Customer Experience: Verint’s Acquisition of Contact Solutions

Next-Generation Customer Experience

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Analyst Blog

February 21, 2016

Nissan Selects Microsoft Azure Cloud to Power Nissan Telematics System

Next-Generation Customer Experience

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