Salesforce reported better-than-expected third quarter results, said it has reached 9,500 paid deals for Agentforce and upped its outlook for the fiscal year.
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Salesforce and Google expanded their existing partnership in a move that brings Google Gemini models to Agentforce 360, integrates Agentforce into Google Workspace for sales and IT service and brings Gemini Enterprise to Slack.
Salesforce executives said that growth is reaccelerating due to Agentforce deployments and it is projecting a long-term revenue target of $60 billion by fiscal 2030 excluding the Informatica purchase. The big question is whether new pricing plans designed to meet customers where they are will drive the growth.
In a Dreamforce keynote that highlighted Salesforce's large enterprise Agentforce adopters, Benioff repeatedly came back to context and context engineering, a term that's just gaining some momentum from companies like Elastic and Workday.
Salesforce expanded partnerships with OpenAI and Anthropic to embed their large language models into Agentforce 360. Salesforce is also happy to bring its platform to ChatGPT too. The Anthropic deal is focused on regulated agencies as Claude is the first LLM within Salesforce's trust layer.
Salesforce announced a series of product updates, a process intelligence acquisition and an Agentforce 360 architecture designed to make the case that it should orchestrate first and third party AI agents.
Salesforce said it has acquired Apromore, a process intelligence software provider, as it aims to bring process optimization to its Agentforce platform.
Salesforce is going to launch IT service management at Dreamforce 2025 as well as Agentforce 4, outline its take on the future of enterprise software and lay the groundwork to get from pilot to scale on agentic AI.
Salesforce said more than 40% of Data Cloud and Agentforce bookings in the second quarter came from existing customers. Since Agentforce's launch, Salesforce has closed more than 12,500 deals and nearly half of them are paid.
