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Bank of America's AI investments boost digital engagement, customer satisfaction
Bank of America is infusing AI throughout its primary units--consumer banking, global wealth and investment management and global banking and markets--and plans to spend $4 billion on new projects as its digital engagement gained throughout 2024.
Walmart's tech bets improve resilience as it reaffirms Q1 outlook
Walmart reaffirmed its first quarter sales growth outlook; said its e-commerce business is on track to be profitable and highlighted technology initiatives that have made the company more resilient in a volatile economy.
Lowe's eyes AI agents as home improvement companion for customers
Lowe's is betting that AI agents powered by Google Cloud can become do-it-yourself home improvement companions and offer personalized customer experiences.
Hotwire's Laura MacDonald on AI's role in marketing personalization, analytics
Laura MacDonald, Chief Growth Officer of Hotwire, said AI's role in marketing and communications has only grown, but practitioners need to ensure quality data is training models and humans are adding the creativity.
Adobe reports strong Q1, adds Firefly subscriptions
Adobe is using its platform to give creative professionals access to a variety of models. These AI features will include new Firefly web app subscriptions.
Rocket buys Redfin, pays $437.5 million per petabyte of data
On the surface, Rocket and Redfin can combine forces, improve its sales funnel and lower costs of real estate purchases. But you may want to look at the Rocket-Redfin deal through a data and AI lens.
ServiceNow acquires Moveworks for $2.85 billion as it eyes CRM for agentic AI expansion
ServiceNow said it will acquire Moveworks in a deal valued at $2.85 billion in cash and stock. The purchase will give ServiceNow a front-end AI assistant and enterprise search tools to combine with its Now Platform.
Constellation Research Ambient Experience Summit 2025: 10 CX takeaways on people, data, AI
Constellation Research analyst Liz Miller referred to customer and employee experience as a soup where data, people, process and AI all blend together to create a holistic approach.
Workday delivers strong Q4, sees strong demand for AI offerings
Workday reported better-than-expected fourth quarter earnings as the company saw strong demand for its AI products and more penetration across industries.
Airbnb: With tech stack in place, expansion plans accelerate
Airbnb plans to become a platform for travel akin to how Amazon in commerce courtesy of a multi-year transformation and a new tech stack.
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