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Although it may seem like old news to some of you, Vala Afshar of Extreme Networks releases a list of Top 100 Social CIOs each year on Huffington Post.
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In a digital world, where business models are changing very fast (note not everyone agrees with this or sees it) business will need real-time data to make better decisions to make the customer experience the best it can be. Companies that used to compete on selling cars are really COMPETING ON THE “experience or what it feels like to drive/ own the car.” Engineers, marketers, Customer Service Professionals can guess what is making the customer happy- DRIVING THAT CUSTOMER EXPERIENCE or they can use these technologies available to drive better business. It is not easy, but Teradata definitely simplifying it. And it takes investment of people, process, time, and the technology and PASSION.
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It can’t be coincidence of EMC, IBM and Cisco are all completing acquisitions in the managed cloud / hybrid cloud space. It makes sense for all three vendors to push the hybrid agenda, as all three of them have existing sales channels into local data centers. The interesting development is, that CIOs seem to be comfortable letting 3rd parties do the management of their private cloud infrastructure, but still want to see their data center being utilized.
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Quarks
Capitalization on IoT Requires A Strategy to Nurture These Five Interconnected Business Opportunities
A good move for IBM as the acquisition opens new service offerings to the IBM Cloud portfolio. Given the recent acquisition at EMC and Cisco, it looks like the private cloud is alive and well. To a certain point that is a failure of ‘pure’ public cloud players like AWS and Google, it looks like they have not been able to convince CIOs to move all their load to a public cloud setup.
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HP is having its yearly HP Discover conference right now in Las Vegas, and (finally - we have been waiting for some time) has clarified its cloud plans.Let's dissect the press release in our usual commentary style...
Analyst Blog
A number of press releases by Couchbase crossed the wires and the may have a deep impact on the No SQL / BigData market – so let’s look at them quickly.
Analyst Blog
Lithium Technologies and Microsoft Corporation have signed a strategic alliance agreement to integrate Lithium social interactions and community data into Microsoft Dynamics CRM. So finally we can integrate customer records with community and social… there’s an ROI model in there! Connecting social, digital, CRM and community are key to delivering a great customer experience. While announcement is great, the ROI customers derive from the integration is what realy counts. So let's wait a little while before we declare this a victory for Microsoft and Lithium customers. However, we need a way to give attribution to digital and social and connecting these types of technologies is a step in the right direction.
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MongoDB World 2015 Event Report: NoSQL database vendor previews connector for BI and data-visualization options like Tableau, Qlik, IBM Cognos, and SAP BusinessObject. The bigger story is behind-the-scenes preparation for growth.
Analyst Blog
This week while I’m on vacation, I thought I’d bring back this piece on my system of identifying your top sales prospects. To make this easy to remember, I’m taking a page from “bond ratings.” If you’re familiar with finance, you probably know that AAA is the highest rating that a bond can have. Well, in order to identify the best leads, you also want to shoot for an “AAA” rating.
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Software vendors are often compelled to create their own category, and then trying to define said category to their own advantages. HireVue is no exception here with the launch of their "Team Acceleration" software. HireVue is spot on – individuals and teams need to accelerate, both for self-preservation and to meet standards set by management. HireVue has a very good record in the recruiting and utilization of ‘true’ analytics--characteristics that will undoubtedly aid in the success of a team acceleration offering.
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I had the opportunity to attend MongoDBworld in New York this week. A very good user conference for MongoDB. On the product side there has been more continuity with Horowitz at the helm and MongoDB is looking for more scale and growth of its subscription sales potential. On the concern side, MongoDB needs to manage growth well.The good news is that MongoDB does not face a competitor with an identical (or very, very similar) value proposition. That means that as long as MongoDB can keep up a differentiating story to the incumbent database vendors that enterprises use, and as long as MongoDB keeps executing - it will do well. We will be watching and analyzing.
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Last week I had the opportunity to attend Google’s I/O conference in San Francisco, and one thing was abundantly clear: Google wants developers to build Android apps.
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Rob Tarkoff (@rtarkoff) CEO of Lithium talked about why Lithium exits and why it’s so key to brands. The reason? Customers have extreme expectations. The stats keep showing the same thing: 78% trust their peers, yet 14 trust advertising (this is why advocate marketing and influencer identification is so important). Yet there is still a ton more money spent in advertising than customer experience. I hope that changes and soon.
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Dimension Data has always been distinctive amongst the overcrowded IT infrastructure services market place due to the simple fact that it is the only global player to stake a leadership position that has originated from an emerging market.In May this year, Dimension Data held the Perspective 2015 Industry Analyst Event in Prague, Czech Republic. Like the location, the event was a unique experience. When analyzing the various market players, capioIT has always believed that the strength of culture is critical from the leadership to the delivery teams.
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After a busy first day of briefings and coding, the stage was set for the last, desperate rush to the midday deadline. Pitches were scheduled and rehearsed, last minute bug fixes were released and some even found time for a relaxing morning tea.Here’s how Day 2 of the Qantas Hackathon played out.
Analyst Blog
Customer Experience is ruling the world. At least parts of it. The conference began with Lithium’s CEO Rob Tarkoff talking about customer expectations. Today’s customers have extreme expectations and that brands are struggling to keep pace with new ways of marketing, bigger stakeholder voices, an explosion of consumer content across every dimension of the web […]
Analyst Blog
The Czech Republic is one of the most proudly and clearly independent countries and cultures in the world. In 2015, Czech has overcome this past to be a benchmark of independence in Europe despite the ongoing political and economic disruption. Without stretching the analogy too far, organisations can take inspiration. There is hope for those companies, particularly mid-sized ones, who are being crunched from all sides as Digital Innovation takes hold. There is always an opportunity to find a niche, and to act as a bridge between organisations, processes and outcomes.
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In speaking with over 47 customers at the Zuora event, the common bond is the shift to these new digital business models built on subscriptions. However, most organizations lack the technology infrastructure to support unit cost pricing models, recurring revenue billing, and subscription pricing. Customers and prospects can expect Zuora and other solutions to provide a key backbone in their efforts to build a digital business.
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Premium Research
How Improving Online Customer Experiences Boosts Customer Loyalty and Revenue in Matrix Commerce This report highlights best practices required to deliver superb online customer experiences and explains how to design and deliver those experiences so you can outperform your competition.
One of the biggest opportunities for monetizing digital business will come from insight streams. These insights will come from both least likely sources and the most obvious. For example, least likely sources include the amount of power consumer, water used, visitors into the building, foot traffic on the sidewalk, and density of the parking lot. These sources may seem mundane and useless information to most of us, but large insight brokers will take that data to drive contextually relevant information. Obvious sources include internal systems such as work force performance data, customer satisfaction, product quality stats, and other areas. The goal here is to use this information to differentiate. There are three models to build big data/insight business models. I’m going to pull from my December 6th, 2012 post on Harvard Business Review here and share with you these models (Figure 1).
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I just finished some new research on how improving online customer experiences boosts customer loyalty and drives revenue. Clients should use this document as a best practices guide in developing online customer experiences that will positively drive revenue in matrix commerce initiatives. An excerpt of the report is available to download.
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Held over the weekend of 30-31 May, we’ve been working with Qantas to host a hackathon that brings together teams of developers from across the country. How will these innovations play out? What will the teams deliver? Only time – 24 hours to be exact – will tell. Here’s the wrap of the first day. […]
Analyst Blog
Congratulations to Raj Singh and the rest of the Tempo.ai team on being acquired by Salesforce. Tempo has been one of my favourite vendors as I research intelligent collaboration and personal digital assistants. I will be watching closely to see where they end up in the Salesforce platform.Here is the message on their website:
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