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We know business is running faster than ever before, with little to no chance of slowing down. We often talk about the fact that 52% of the Fortune 500 are no longer part of the index, a development that has happened in the last dozen or so years. We also use another statistic from the Fortune 500 Index, where the average age of the company joining the index is now 10 years, meaning it has been founded this century. There is no question – things are speeding up.
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For years I've been saying that the key to adoption of collaboration software is "purpose". Without a real business reason to use a tool, it will just by another thing employees have to worry about. But if a tool is a seamless and natural part of a process, then organizations won't worry about measuring adoption, as everyone (invovled in that process) will be using the tool to do their jobs.
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Yesterday at Google I/O they previewed the next generation of Google Now, their mobile digital assistant. It's like Siri for those of you familiar with iPhones. The major enhancement was "Google Now on tap" (which I'll refer to with the unfortunate acronym, GNOT) which will provide information based on the exact context of what you're doing. So instead of just providing information like weather, stocks, news and flight details, GNOT will deliver content based on what is currently on screen.
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Lots of clients ask, “How can I improve my customer experience to gain and retain loyal customers?” The answer is incorporate customer data with the real-time customer experience.“in-journey” customer data and customer analytics capability as key to being able to deliver on engaging customer experiences. Here’s a picture of what an in-journey customer experience brand dashboard can look like...
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Salesforce announced a good starting point for big data analysis Thursday with the introduction of Salesforce Wave For Big Data, but it’s just that: a starting point. This week’s announcement was all about big data access, with free integrations introduced to the Google Compute Cloud, Cloudera and Hortonworks Hadoop distributions, and application-management vendor New Relic. That’s a pretty impressive list, though the obvious hold outs are Amazon Web Services and Splunk. It’s a good bet they’ll join the list as Salesforce Wave adoption grows.
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We had the opportunity to attend Google I/O in San Francisco today. As usual the conference sold out in a matter of hours and is filling up Moscone West with 6500 attendees. Here are my takeaways from the keynote:...
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The Big Data bug has Just About Bit Everyone. Salesforce announced their Analytics Cloud ecosystem will include: Google, Cloudera, Hortonworks, New Relic, Informatica and Trifacta. It’s true there is more data that ever before. But the k [salesforce analytics cloud natalie petouhoff] ey with data is to not let it turn into a data lake. It’s great that Salesforce recognizes the need to beef up their analytics could, but the data still needs to go from data to actionable, real-time, right-time in-jounery customer experiences to provide the data employees (think call center agents or sales people or marketers) need to create amazing experiences.
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Salesforce pulled a surprise earlier today with a partnership announcement in the BigData space, by announcing a partnership with a number of key BigData players.
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Each year around this time, the web goes into a slow motion melt down over the much anticipated Meeker Report into internet trends. This year is no different. And as I did last year, I will encourage you to reflect on your own business and priorities before diving head first into the report.If you’re time poor or just bone lazy and don’t want to click through the hundreds of slides in the report, you’ll love Michael Goldstein’s summary for cheating strategists. It’s 10 times the punch at 1/10th of the effort. Now that’s what I call a good strategy.
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Retail and CPG companies should avoid chasing after the 'killer IoT application' that promises to solve all their problems. Rather, they should focus on near-term IoT use cases that will demonstrate positive returns on investment in IoT, lay down the ground work, and prepare the organization for that yet-to-be-developed 'killer IoT application'.
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EMC surprised the cloud sphere with its intent to acquire Virtustream. This marks the first separate cloud move of EMC since a while, outside the plans it has with VMWare and Pivotal.
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This case study details how a global agency with 18,000 employees and clients in 36 countries improved communication, accuracy, and customer satisfaction with next-generation collaboration.
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Blogs, Facebook, Twitter, Instagram, Tumblr, Quora, LinkedIn….businesses are pushing harder and harder at engaging customers across multiple digital channels and social networks, each experiencing varied levels of success.It’s that success that I wish to discuss today. When asked what is social media success, most will give you the typical soft metrics including follower count, number of re-tweets, and/or number of comments.
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Business in the 21st century is breaking the rules that governed business for centuries. Find out how technology has created a tectonic shift in the way businesseses will operate in the future with R "Ray" Wang and Bill Kutik. Register Now
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The Australian government is to revamp the troubled Personally Controlled Electronic Health Record (PCEHR). The government is asking the community to trust it to hold essentially all medical records. Are the PCEHR's security and privacy safeguards up to scratch to take on this grave responsibility? I argue the answer is no, on two grounds.
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Alteryx Inspire15 Event Report: There’s a huge gap between spreadsheets on the one hand and statistician- and data-scientist-oriented workbenches on the other. Alteryx is doing its best to fill the void. “Excel needs a BFF!,” quipped Alteryx president George Mathew at the company’s May 18-21 Inspire15 event in Boston.
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Get All 10 Lessons Learned From Disrupting Digital BusinessAs with the beginning of every revolution, those in the midst of it can feel it, sense it, and realize that something big is happening. Yet it’s hard to quantify the shift. The data isn’t clear. It’s hard to measure. Pace of change is accelerating. Old rules seem not to apply.Sometimes when you are in the thick of it, it’s hard to describe what’s happening. In the case of digital business, these models have progressed over the past 20 years. However, non-traditional competitors have each exploited a few patterns with massive success. However, as the models evolved, winners realize there are more than a handful of patterns.
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Andy Mulholland, Constellation Research VP & Principal Analyst explains five strategies boards must implement in order to successfully guide digital transformation projects. Resources: Boards Prepare Executives for Digital Business and Digital Leadership
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“Like” Button is the New Political Button Facebook has come a long way from the day when a handful of horny college boys used it to list and rate female students. Many will argue that despite the network’s continued popularity and evolving advertising and targeting algorithms, it’s done little more to benefit humanity than its original program.Facebook’s evolution continues; toilet-flushing cat lovers have found Pinterest and the selfie-addicted seem to have moved on to Instagram (albeit it not as fast as many of us wish). So what’s next for Facebook? What’s the next big trend among the next generation, among Millennials?
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In 2014, the New York Taxi & Limousine Company (TLC) released a large "de-identified" dataset containing 173 million taxi rides taken in 2013. Soon after, computer scientist Anthony Tockar managed to undo the hashed taxi registration numbers. Tockar went on to combine public photos of celebrities getting in or out of cabs, to recreate their trips, including it was alleged, where those trips had started at strip clubs.We need policy and regulatory mechanisms to curb inappropriate re-identification.
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I recently spent time with IBM travelling as part of their IBM Connect conference series in Auckland, Sydney and Melbourne. At each location, I hosted a panel discussion that centred on the “voice of the customer” – drawing out the experience and knowledge of panels that included ADMA’s CEO, Jodie Sangster, CIO of Tennis Australia, […]
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Below is an embedded Microsoft Sway. To view the entire thing, you will need to place your mouse over the Sway and then scroll down. (it's a bit confusing at first)
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We had the opportunity to attend Alteryx user conference this week in Boston, held at the Westin hotel (, which did not win a prize for its elevator service). The conference was well attended with 850+ attendees, coming from all over the world. The vendor is growing fast e g. grew live customers by 50%, and so all the positive energy of growth was at the conference – customers, prospects, partners and employees are all energized.
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Beginning of last week I was in San Diego for IBM’s Amplify customer and partner conference. While I have been fortunate to have had traveled to some interesting places in our world, this was the first time I had been … Continue reading →
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