Filter Results
Results
The Australian government's new Digital Transformation Office (DTO) is a welcome initiative, and builds on a generally strong e-government program of many years standing.But I'm a little anxious about one plank of the DTO mission: the development of a "Trusted Digital Identity Framework". We've had several attempts at this sort of thing over many years, and we really need a fresh approach next time around.
Analyst Blog
Earlier today Salesforce launched Salesforce Shield, a set of administrative PaaS capabilities aimed at bringing to the Salesforce1 platform a number of key (and long desired) capabilities like archiving, encrypting and monitoring.
Analyst Blog
Vendor Profile
Vendor Profile: Workato This vendor profile provides an overview of Workato and identifies key differentiators, product offerings, and a short list guide for buyers.
Each quarter, TeleTech publishes its latest thinking in its executive journal, Customer Strategist, where consultants and analysts bring their thought leadership to a wider audience. The firm’s global work with leading companies in telecommunications, financial services, healthcare, retail, and government sectors is the basis for the articles in this recent issue. These pieces reflect on how clients are differentiating their companies through customer experience innovation.
Analyst Blog
Managing your API’s has become a very complicated endeavor. If your role to is manage API’s it’s important to figure out how to automate that process. Today 3scale and Pivotal® announced that the 3scale self-serve API management solution is available through the Pivotal Web Services (PWS) platform. API providers hosting their APIs on Pivotal Web Services will be able to easily take advantage of 3scale’s self-serve API management capabilities by provisioning 3scale accounts directly from the PWS marketplace. The joint offering is available now at https://console.run.pivotal.io/marketplace.
Analyst Blog
The Consumer Goods Forum has created and agreed on a new set of ‘Consumer Engagement Principles’ (the “Principles”). The industry-wide Principles will act as a framework for how companies engage with their consumers, and are designed to promote an environment of trust and pro-active consumer communication. The Principles are meant to benefit all stakeholders as the […]
Analyst Blog
I’ve featured several CRM, database and analytics-focused job openings in the past, and today I have five more to share with everyone! If you have a good background in these areas, I’d encourage you to research the openings and apply wherever you see a potential fit. Good luck!
Analyst Blog
As manufacturing remains a vital driver for the economy, Plex continues to play an important role in making this happen. Bottom line as Jerry Foster, VP of Research and Development, said, “Our job is to ensure manufacturers can manufacture more efficiently every day.” It was clear from main stage as well my hallway conversations that Plex remains true to this mantra. They are completely laser focused on how they can partner with their customers to be the best manufacturers possible.
Analyst Blog
SAS taps machine learning to speed model development and testing and overcome the talent shortage. Automation delivers hundreds of segment-optimized, big-data-ready models in minutes. SAS on Tuesday marked the general release … Continue reading →
Analyst Blog
Honor your organization's CIO or innovative business leader by nominating them for a SuperNova Award. The SuperNova Awards honor leaders that demonstrate excellence in the application and adoption of new and emerging technologies. SuperNova Award Winner: William Cooper, Chief Procurement Officer, University of CaliforniaTasked with saving the University of California $200m annually by 2017, Chief Procurement Officer William Cooper implemented a procurement platform and revised procurment strategy that enabled greater collaboration, spend visibility, and more informed negotiations across the University system. Aggressive procurement efforts designed by Cooper, which leverage the UC system’s size and buying power successfully delivered $128 million in savings in 2013.
Analyst Blog
Germany is an interesting market for IT services, given it is one of the largest economies on the planet. But despite German consumers adopting cloud based services in equal fashion than in other places, German IT has been traditionally skeptical to the point of not adopting public cloud (yet). The NSA / Prism / Snowden affair certainly did not help here, and just recent additional rumors of the CIA spying on more levels of the German government than ‘just’ the chancellor did not help either. Overall a good event for AWS in one of the most attractive (and skeptical) public cloud markets out there. Certainly a watershed moment that the public cloud has not only arrived physically in Germany with the opening of the AWS region last fall, but its imporance is growing in the mindset of German IT decision makers.
Analyst Blog
Case Study
Case Study: Adobe The Inside Story of How Adobe Used Workday’s Core HR to Drive Executive-Level Transparency and Engagement
Vendor Profile
Vendor Profile: Zementis This vendor profile provides an overview of Zementis and identifies key differentiators, product offerings, and a short list guide for buyers.
Let’s say you’re an account executive and you have an urgent customer issue you need to resolve. A typical process for this common scenario may involve email messages, the customer support ticket, the customer record (CRM), information about inventory (ERP) and prices, and a few other tools like chat, video conferencing and more. How do you bring all that information together to combine into a single story?
Analyst Blog
Below are the posts I made about Microsoft's new Project GigJam, as they demod it at Worldwide Partner Conference 2015. #WPC15See my review of GigJam for more details.To view the embedded storyline you may have to scroll down to see all the tweets.
Analyst Blog
It is easy to get excited about big data. After all, it’s lots of small pieces of data woven together into a patchwork that stretches our imaginative capacity. Just think, we’re creating more data every two days than was produced from the dawn of civilisation up to 2003 (or so Google’s Eric Schmidt claims). That […]
Analyst Blog
Age is not the deciding factor in five generations of customers, workers, suppliers, vendors, people. When discussing the future of work, most folks immediately jump to the discussion of millennials, generation Y, generation X, baby boomers, post war, etc. However, the shift to digital business finds a different type of five generations. This segmentation describes how digitally proficient people are with digital technologies and culture. In the intersection of comfort level with technology and likelihood to apply the technology, we see five generations (see Figure 1):...
Analyst Blog
We had the opportunity to attend the CapGemini global analyst summit held close to Paris at the beautiful conference hotel LesFontaines. A great location always contributes to a great meeting and that was the same here, it had the unique mixture of a classic chateau with a modern conference center, a balance the French know how strike very well.
Analyst Blog
It is not the easiest of time for NGA with two of its four businesses undergoing major market changes. We think the focus on global HR, complex payroll for global employee populations and deliver via BPO remains the sweet spot for NGA. It is good to see more focus on that business. We think NGA could be more aggressive in this market, and should start taking market share from competitors who are less committed since a few years. NGA certainly had to wait for the Payroll Exchange product to be ready, now it will be interesting to see how aggressively NGA can sell, deliver and operate global BPO.
Analyst Blog
Today Workday informed the markets via a press release that it is expanding its footprint in healthcare with a functional extension that goes beyond its traditional HCM and more recent efforts in Financials, with the addition of inventory management.
Analyst Blog
Here's a list of Constellation's most popular research reports from 2015 (Q1 & Q2) These reports reflect the trends that are currently resonating with our early adopter audience. Download your copies today.
Analyst Blog
On July 7th I had the honour of participating in CxOTalk with Michael Krigsman and Vala Afshar. We discussed the role of collaboration in the Future of Work.
Analyst Blog
Graduates and graduate recruitment programmes have never been more important in enabling the Digital outcome for both providers and users of digital solutions in all measures. Rampant short term thinking in organisations has mean that many graduates were traditionally looked down upon because of “a lack of experience” and the time required for productivity factors. Certainly over the past 20 years I have noted many organisations have cut back on graduate programs, or narrowed focus.
Analyst Blog
We had the opportunity to attend the analyst summit for IBM’s cloud efforts, held last week in New York at the brand new and beautiful Watson HQ at Astor Place. The event was very well attended, despite the summer season and the Friday date, showing the interest that IBM has gained in cloud matters in the analyst community.
Analyst Blog