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So far, we’ve spent most of our time talking about business models and strategy. We now turn to humanizing digital. Why? Humanizing digital means businesses incorporate design thinking into their cultures. We achieve this by hiring and cultivating the talents of digital artisans.
Analyst Blog
There's a big difference between "improvement" and "innovation". R "Ray" Wang explains why businesses must innovate or become obsolete. Presented at Constellation's Connected Enterprise.
Video
I'm leading a panel discussion at Salesforce Connections on Wednesday June 17, at 8:30am EST. Join me and social business practictioners to discuss best practices for delivering customer care via social channels.
Analyst Blog
In our new research on e-commerce customer engagement and its effect on driving revenue, we discovered four steps necessary for the creation of a fully engaged customer experience. Download an excerpt of the report here
Analyst Blog
LinkedIn is building deeper integration between LinkedIn Sales Navigator and Microsoft Dynamics CRM, enabling companies to easily connect their social selling activities to their customer engagement efforts. LinkedIn’s information embedded right into Dynamics CRM, sellers can better identify and build relationships with new and existing customers. With the LinkedIn Sales Navigator integration, sellers can send connection requests, […]
Analyst Blog
It’s time for another edition of Infographic Friday. Today’s content comes to us from Deloitte who created this Loyalty Scoreboard analyzing fan affinity and engagement. There are some very interesting statistics on the primary reason for team loyalty, fan tenure, and impact on spending, including key differences between professional leagues.
Analyst Blog
On June 10th Microsoft announced that Surface Hub, their large screen interactive display device, will be available for ordering on July 1st. There are two models, 55” for $6,999 USD and the statement making 84” model for $19,999. Surface Hub will be available for pre-order on July 1 in 24 markets worldwide, and will begin shipping in September.
Analyst Blog
Lesson 6: You can be the content, the network and the arms dealers. The digital winners will figure out how to vertially integrate all three. The network economy concept is one of the hardest to master in digital transformation efforts. For most organizations, this involves tough decisions in partnering, acquiring, or ceding certain markets and capabilities. Digital masters start by understanding the brand promise. From there, use the following questions as a starting point for design:...
Analyst Blog
Unit4 laid down a differentiated and innovative vision for a next generation ERP application with a strong vertical focus on services industries. The markets are vast an enterprises looking for new and modern enterprise software. So a promising future for Unit4, its customers, prospects and partners, but the vendor needs to deliver. We will be watching.
Analyst Blog
The Internet of Things (IoT) landscape appears confusing to those just entering the market. From hardware to software and even networks, IoT plays a major role in business model transformation. Market leaders see IoT as a means of enabling devices to provide insight and improve context in interactions. The goal is to take the real-time data stream and apply right-time contextual relevancy.In my latest report, The Five Interconnected Internet of Things Business Models, I identify the five business models emerging out of the Internet of Things.
Analyst Blog
This morning Google and JDA software surprised the markets with a press release announcing Google Cloud Platform (GCP) as JDA’s public cloud infrastructure. This is obviously a first for JDA and Google, but not for the market (see below).
Analyst Blog
Hadoop Summit Event Report: Hortonworks highlights technology progress and growing enterprise adoption amid growing pains and intra-Hadoop-family conflict.
Analyst Blog
The setup for Globoforce is favorable, as its product needs only minimal setup - e.g. users - and is good to go - so perfect for a cloud based, next generation Application.On the concern side we found a few inconsistencies in the Globoforce user interface, something the vendor can address with some easy and quick housekeeping releases. The basic functionality – reward / recognize – is straight forward and easy to use.
Analyst Blog
In my latest report, Experience Management: How to Deliver Integrated Customer Experiences, I researched the key elements required for superb experience management in the digital business era. The concepts covered in this report regarding how to deliver integrated customer experiences will only grow in importance as the shift to digital and mobile transforms how brands engage prospects and customers. For many organizations, customer experience management will prove crucial to the success of their overall customer engagement strategy.
Analyst Blog
Modern business is faced with a greater challenge than its predecessors: Growing demand for revenue and profit at a time when the Internet has increased both competition and consumer power. Ironically, the Internet, which promised greater opportunity for business to reach a larger audience, has increased the obstacles those businesses face in engaging and selling to new and existing customers.
Analyst Blog
This morning, Unit4 a European ERP vendor, announced the acquisition of Three Rivers Systems, a vendor specializing in efficiency in the Higher Education sector.
Analyst Blog
Teradata adds Presto SQL-on-Hadoop option plus new streaming and analytics offerings. They’re all part of the vendor’s Unified Data Architecture strategy, but Teradata’s biggest challenge remains cost-per-terabyte thinking.
Analyst Blog
We attended the Teradata Influence Summit last week in Del Mar, North of San Diego, (Progress Report here) and fresh off the heels of this event, Teradata announces support for Presto.
Analyst Blog
IMSHealthWear 1.00 Gives IMS Health First Mover Advantage In Wearable Form Factors And Apps For Healthcare Customer Experience
Analyst Blog
We just finished some new research that shows the correlation to customer experience and commerce / revenue. Below are some of the highlights from the research. Continuity of Customer Experiences Drices the Future of Commerce
Analyst Blog
So we looked at the need for enterprises to accelerate last week, find the blog post here, with more of a technology view, as all good ‘inner values’ are based on a decent architecture of the right technology. More specifically these are the enablement of BigData and the provision of ‘true’ analytics (my definition here).
Analyst Blog
Salesforce (NYSE:CRM) estimates adding analytics and Business Intelligence (BI) applications will increase their Total Addressable Market (TAM) by $13B in FY2014. 89% of business leaders believe Big Data will revolutionize business operations in the same way the Internet did. 83% have pursued Big Data projects in order to seize a competitive edge.Despite the varying methodologies used in the studies mentioned in this roundup, many share a common set of conclusions. The high priority in gaining greater insights into customers and their unmet needs, more precise information on how to best manage and simplify sales cycles, and how to streamline service are common themes.
Analyst Blog
We had the opportunity to attend the Teradata Influencer Summit held at the beautiful L’Auberge Del Mar in northern San Diego. When mentioning to other influencers that I would be en route for that meeting earlier in the week, I mostly gathered incredulous stares and comments like ‘are they still around and interesting’? I missed the first half day, but the next one and a half days gave a good insight into where Teradata is and where they want to be in the next years.
Analyst Blog
I recently had the opportunity to speak with one of the world's largest advertising agencies about how they collaborate with their clients. Details of their solution are covered in the Constellation Research case study "Powering Global Client Collaboration with Secure File Sharing, How a Leading Ad Agency Used Egnyte Adaptive Enterprise File Services to Work with Clients". Constellation clients can download the full report here.
Analyst Blog