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Guy Courtin discusses strategies to conquer the data imbalance in the digital supply chain. Learn the trends you need to be successful in this tumultuous digital transition period. Resources : Retail: Prepare for the IoT Revolution, The State of Manufacturing in 2015
Video
One of the best ways to really try to keep up with everything that is happening in the digital space is to attend conferences. It’s difficult to attend them all, but it’s important to try to attend as many as you can so you are up to speed. The Teradata Influencer Summit will cover Teradata products and services updates and customer presentations.
Analyst Blog
LiNC features a lineup of leading global brands, top industry analysts, thought-leaders and business visionaries. You will be inspired by the best and brightest in business. There are workshops, certification & social strategy sessions with world-class, subject matter and experts. You can even connect with industry peers to share insights and ideas.
Analyst Blog
What Is a “fully engaged customer”? That’s a very good question! Some of the answer depends on who you ask. Marketing has one opinion, Sales generally another and then Customer Service might have an altogether different opinion. My POV:Adjust your perception. If a customer is talking to you – whether online or in-person, there’s engagement. If they are sharing a compliant, don’t see it as a compliant. See a compliant as an opportunity to understand, from their point of view, what’s working and what’s not working. Then you will be able to help them with relevant information in the context of their experience. That’s engagement.
Analyst Blog
As digital business is emerging, it’s disrupting business. What does that mean? It means that how you do business must change. And it’s not just adding a Twitter feed or creating a Facebook page. It’s much more than that. It really means that you have to look at how you are doing business – your processes, your policies, your departments, your people, your technology and make major changes. Learn more about digital business disruption with R "Ray" Wang and myself on a webinar, May 26th at 11 AM PST. Register here.
Analyst Blog
Success in the digital era is all about being in-tune with the customer and seeing the entire experience from sales, marketing, and service as a complete customer experience journey. Here’s a short video and my point of view on this topic of how intertwined marketing, sales and customer service really are. It’s time CEO’s put their foot down and demand that these three functional areas stop thinking of themselves as independent departments, but rather focus on how they can work together to make the best possible customer experiences.
Analyst Blog
Social Customer Care Social Customer Care, simply put, has become an expectation amongst consumers. Social Customer Care is one of the most important aspects of the customer experience. Telling your community that you’re accessible on social channels delivers a strong message. Your community and supporters are online, and it is fundamentally changing how and where […]
Analyst Blog
From the beginning, software company Xero has signalled that its vision is broader than online accounting software.
Analyst Blog
I’ve been talking about my new book Disrupting Digital Business a lot lately, and featuring key lessons here in my blog. My book tour has led to many conversations where it’s apparent that we stand at the precipice of one of history’s major moments of truth – the disruption of digital business as we know it. I am presenting on Disrupting Digital Business: The Customer Experience Imperative at a webinar 26th May (hosted by Microsoft) – feel free to join the conversation at #MSDynCRM #CustExp. I also encourage you to keep watching for lessons, and join in full keynotes and book tours.
Analyst Blog
Digital is impacting the future of the store. What is the role of the storefront? eCommerce, mobile, social were a few areas that have had deep impact on how we trade and the role of the store front. We covered such areas as stores becoming multifunctional assets – acting as both traditional stores as well as distribution centers. Or even becoming primarily show rooms. One of the issues that this creates is how the financials will also have to change. Revenue per square foot may not be a true measure of a store’s usefulness with these new functions. Savvy CFOs need to be aware of this shift and figure out how to navigate those waters.
Analyst Blog
AnaplanHub15 Event Report: Is your business headed for disruption, or are you going to be a disruptor? That’s the question Frederic Laluyaux, CEO of Anaplan, put to the more than 1,000 attendees of the company’s AnaplanHub15 event this week in San Francisco.Anaplan is clearly on a roll, annually tripling in size on dimensions including revenue, bookings and number of employees over the last two years, according to Laluyaux. The customer list is impressive, and customer executives here were openly effusive about the agility and flexibility of planning capabilities.Fast growth has brought growing pains, but Anaplan is responding with its internal scalability improvements and enterprise architecture plans for model- and app-lifecycle management capabilities.
Analyst Blog
By John Patzakis It seems obvious to say, but Microsoft is furthering its dominance in the enterprise. While Microsoft has always dominated with is ubiquitous OS, it is dramatically consolidating its presence in terms of data sources. Outlook is only … Continue reading →
Analyst Blog
This morning’s Google release the news about more price reductions for Google Cloud Platform, with the catchy tag line ‘pay less, compute Moore’. Yes Moore (and not more) as Google has promised to pass on the savings from Moore’s Law to customers. Here I dissect the news.
Analyst Blog
Dr. Natalie Petouhoff describes why the modern sales experience should align with the modern customer experience.
Video
The SuperNova Awards honor leaders that demonstrate excellence in the application and adoption of new and emerging technologies.
Analyst Blog
The digital age requires brands and organizations to figure out what the smallest increment of a product or service can be sold. The traditional adage of not selling the razor but selling the blade holds true as we disrupt digital business models. We just have to take that model to the smallest increment.
Analyst Blog
There was a time when the battle for social media was simply one of recognition. For some time, brands and businesses held out. Restricting firewall access to social networks. Directing marketing spend to broadcast. Ignoring the trending shift to digital across a range of categories – from marketing to HR, supply chain to finance.Now, this pent up force has been loosed and it is transforming the way that we work, why we work and how we work faster than we could have anticipated. As a result, we are seeing disruption almost everywhere we look:...
Analyst Blog
It’s time for another edition of Infographic Friday. Today’s content comes to us from Revel Foundry regarding customer experience and loyalty. While this specific infographic is not sports-specific, I feel there are several key lessons that apply to the industry, especially around the live event experience as compared to at-home viewing.
Analyst Blog
Andy Mulholland, Constellation Research VP & Principal Analyst, offers the perspective of a former CIO on the Internet of Things, and what makes it valuable.
Video
We were invited to the first Acumatica analyst summit in Boston this week. For a vendor’s first event of this type, the summit was very well attended with key analysts in the audience, certainly kudos for a first event.
Analyst Blog
I'd like to share an article that I wrote for a recent sports-business themed issue of W.P. Carey Magazine (a publication from my MBA Alma Mater) that discusses the value of "small data" in sports and in business overall.
Analyst Blog
We had the opportunity to attend Infomatica’s user conference Informatica World, happening this week in Las Vegas at the beautiful Cosmopolitan property in Las Vegas. The conference is well attended with over 2500 attendees (up from 2300 last year), attendees are in general positive mood and looking forward to learn more about new product functionalities. Uniquely presentations (at least the ones I attended) are always setup with a few slides and then demos with a ton of Q&A.
Analyst Blog
Holger Mueller, Constellation Research VP & Principal Analyst, shares which HCM trends make a difference in the war on talent and gain your competitive advantage.
Video
Informatica World 2015 Event Report. With its Intelligent Data Platform, Informatica is raising the level of discourse out niche data projects and up to five prominent IT initiatives: analytics, total customer relationship, application consolidation, cloud modernization, and data governance. These five initiatives account for the lion’s share of Informatica deployments, and they are tied to larger business objectives (read, funding sources) like driving better decisions, improving cross-selling and up-selling, grappling with mergers and acquisitions, improving business agility, and getting governance, risk and compliance under control.
Analyst Blog