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When I was doing my undergraduate degree and started working as a (Geographic Information Systems) GIS professional over 20 years ago GIS was considered cutting edge across a range of industries from retail, to environmental management and defence. It drove so many issues from store location, weed management and mining analysis. We are now in 2015 and the best use cases of GIS are still store location, environmental location and demographic analysis. Every vendor case study I see has store location and resource management just as it was in the late 1990’s. Every user and even (sometimes with a gentle arm twist) laments the lack of progress in GIS.The contrast to the explosive growth of other technology is overwhelming. In that time we have seen the rise of the laptop, Microsoft Office, email, the Internet, iPhones, Tablets, SaaS, Cognitive Computing yet GIS still appears to be stuck in a time warp of the 1990’s.
Analyst Blog
There are four key lessons that corporates can learn from the world of startups. And they can all be easily implemented, trialled and scaled with a minimal investment. I explain more here.
Analyst Blog
I generally don’t write about the future of work or employee-facing applications. However, I see the importance of them. Why are they so important? I cover the customer-facing applications. And how an employee treats a customer is directly related to how they feel about the company they work for, the tools they have to work with and how easy it is to get their work done. If the employee experience is bad, it’s difficult to expect the customer experience to be good.With the world increasingly mobile and with workforces are more dispersed than ever, people are looking for new ways to instantly reach colleagues. Jive Circle, is driving innovation in the way employees connect. And when employees connect, customers get the help they need, and the customer experience is better. It’s really that simple.
Analyst Blog
If your sales pitch is not lined up that way, you maybe missing the market on the largest part of the marketplace. Don’t take it from me; reread Geoffrey Moore’s Crossing the Chasm.What Do You Need To Do Now? The key is to be able to articulate the business value. What is the business issue that your product or service solves? To know that, a business has to be really clear on who they are selling to. That means they need to define various personas and know what those personas face as daily challenges. They need to map out the-day-in-the-life of that professional. And they need to do this by going and talking to 10 or 20 or 100 of them. Don’t assume anything. Then align the challenges those professionals face with the solution you offer and can show an early majority person how your new “product or service” can solve their issue better than anyone else.
Analyst Blog
Instagram has been wildly successful in building an alternative and deeply connected community of users. And I say “community” for a reason. Far more than the one-to-one-to-one connection that has made Facebook so popular and adoptable, Instagram’s connection architecture provides an easy way to connect people with similar interests and passions. And it does so […]
Analyst Blog
The credit card payments system is a paragon of standardisation. No other industry has such a strong history of driving and adopting uniform technologies, infrastructure and business processes. No matter where you keep a bank account, you can use a globally branded credit card to go shopping in almost every corner of the world. The universal Four Party settlement model, and a long-standing card standard that works the same with ATMs and merchant terminals everywhere underpin seamless convenience. So with this determination to facilitate trustworthy and supremely convenient spending in every corner of the earth, it's astonishing that the industry is still yet to standardise Internet payments. We settled on the EMV standard for in-store transactions, but online we use a wide range of confusing and largely ineffective security measures. As a result, Card Not Present (CNP) fraud is growing unchecked.
Analyst Blog
On June 12th, 2014, Infosys announced the August 1, 2014 appointment of Dr. Vishal Sikka to the Chief Executive Officer and Managing Director (CEO & MD) role. At the time, Constellation believed this appointment marked a significant industry development and gave Infosys an opportunity to embark on a much needed transformational journey.For clients, the year has cleared the uncertainty emanated from multiple exits at the top prior to June 2014. When organizations are in transition, they need strong leaders who can show what is possible and how one can get there. Sikka's arrival brought hope that Infosys could make the transition into the digital age and move from has been to relevant player.
Analyst Blog
Instagram announced this week that it will open up the advertising flood gates to businesses seeking access to its 300 million monthly users. The illusive Instagram ad, which previously required personal contact with an Instagram sales person, lots of advance planning, and large budgets will soon be less, well, illusive. Reaction has been swift; “marketers ruin everything” seems to be the most common sentiment among users and pundits. The new advertising rules on Facebook have been drawing similar criticisms, both for the increasing number of paid posts showing up in peoples’ news feeds and its inaccurate targeting.The key for Instagram and marketers alike will be to ensure that their targeting algorithm and content mix is bang on.
Analyst Blog
New deadline August 14, 2015If you led the implementation of a disruptive technology for your organization we want to hear your story!
Analyst Blog
Constellation is pleased to announce world renowned business advisor and best selling author, Ram Charan, is speaking at Connected Enterprise. Charan is advisor to the business world's elite. He has spent the past 35 years serving as coach and advisor to executives such as Jack Welch, Jeffrey Immelt, and John C. Hodgeson. Jack Welch says Charan “has the rare ability to distill meaningful from meaningless and transfer it in a quiet, effective way without destroying confidences,” while Ivan Seidenberg, the former CEO of Verizon, calls Charan his “secret weapon.”Charan is a best selling author of 15 books. Execution, which he coauthored with former Honeywell CEO Larry Bossidy in 2002, was a #1 Wall Street Journal bestseller and spent more than 150 weeks on the New York Times bestseller list.
Analyst Blog
On July 23, 2015 BlackBerry hosted its second annual Security Summit, once again in New York City. As with last year's event, this was a relatively intimate gathering of analysts and IT journalists, brought together for the lowdown on BlackBerry's security and privacy vision.By his own account, CEO John Chen has met plenty of scepticism over his diverse and, some say, chaotic product and services portfolio. And yet it's beginning to make sense. There is a strong credible thread running through Chen's initiatives. It all has to do with the Internet of Things.
Analyst Blog
Live streaming using apps like Periscope and Meerkat have revolutionised conferences of all kinds. No matter whether you are hosting a small lunchtime gathering of friends, colleagues or experts, or attending a massive conference, these easy-to-use apps allow you to share what you are seeing with the wider world. Or at least those who follow […]
Analyst Blog
Tweet On Friday, July 31st, I received an email from a particular college athletic department (left anonymous below) encouraging me to buy season tickets. The value proposition highlighted in the subject line as to why I should buy immediately was: “Beat Dynamic Pricing- Purchase XXX Season Tickets Today” (XXX = the school’s name) When I saw this, […]
Analyst Blog
Statistics and sampling are an amazing thing. Even if, like me, you have a healthy scepticism about the way that data is analysed and interpreted, it is difficult – if not foolhardy – to downplay the inevitability of data. Just look at the various disputes around the veracity of climate change – where statistically irrelevant interpretations have derailed important decisions, changes and commitments. Eventually, even the hardiest data curmudgeon will need to yield to the truth of the climate science data – perhaps only as their seaside apartment is swept into the arms of the sea. For though there may be outliers and anomalies in the data, sampling – where carried out correctly – can yield tremendously accurate insight. As Margaret Rouse explains on the TechTarget website:...
Analyst Blog
Getting (More of) What You Want: How the Secrets of Economics and Psychology Can Help You Negotiate Anything, in Business and in Life is a book you should use, not just read. It’s also the kind of book that you should share with your colleagues. The last practice of a a plugged-in manager is sharing. The idea is that if others understand the same language you do, you’ll find new value in your day to day work. This is a language you want to know.
Analyst Blog
Steve Wilson discusses the state of identity with respect to borderless identity, user experience, and the role of the security officer in the digital age.
Video
Honor your organization's Chief HR Officer or innovative business leader by nominating them for a SuperNova Award. The SuperNova Awards honor leaders that demonstrate excellence in the application and adoption of new and emerging technologies. SuperNova Award Winner: Greg Hicks, United Health GroupGreg Hicks launched a social and collaborative innovation initiative powered by an ideation platform (Spigit Engage) to drive innovation at UnitedHealth Group. By 2013, three employee-generated concepts identified by Hicks' innovation challenge were developed into projects. In total, those three concepts had the potential to reduce annual operating costs by $30 million, and radically improve the health care experience for millions of consumers and thousands of health care providers.
Analyst Blog
Last week, I attended the 9th Annual SEAT Conference (Sports & Entertainment Alliance in Technology), which is always one of my favorite events of the year. I’ve been an active member of the CRM/Analytics Track Steering Committee since that track was added back in 2012, so every year we have 2-3 days of “geeking out” around all sorts of data and digital related topics.Sometimes at these events, it’s hard to keep track of all the great examples and insights being shared, but I try to use some of my “live-tweeting” as a digital notebook. So I’m going to pull out some of my tweets from last week to use as the basis for my conference recap!
Analyst Blog
Today Jive Software announced Jive Circle (Circle), the latest edition to their portfolio of single purpose mobile applications, named Jive-w, for “work-style†applications.
Analyst Blog
Astute CEOs, with their Boards, are increasingly recognizing, re organizing and transforming their Enterprises in response to new competitors and markets emerging from ongoing Digital Disruption. Competitive survival is becoming the issue; as Internet based technology disrupts traditional customer, and market, relationships. At the heart of this is the ‘Services’ based Business model, but it is unlikely to mean Services provided on the basis IT recognises.
Analyst Blog
Case Study
Case Study: RMH Franchise - Bunchball Bunchball Helps RMH Franchise Overcome Key Turnover Challenges RMH HR professional, Robin Jenkins, introduced gamification platform, Bunchball, to RHM to reduce employee turnover through higher employee engagement.
We are all now subject to much greater openness – and therefore at risk of some part of our privacy being compromised. So what are we to do? Watch this short video.
Analyst Blog
Over 7000 people waded through the humidity of New Orleans in August to hear what new CEO Stephen Kelly had in mind for Sage. Over the past three years, Sage has faced changes in product road maps, leadership changes, and partner programs. As the company refocuses back to its core mission of serving the small and medium sized businesses, customers left with a stronger impression that the organization may be headed in the right direction. Five key points anchor the new strategy ...
Analyst Blog
SnapLogic and Logi Analytics are the latest to embrace the self-service data-prep trend. But should your choice be an integration vendor, a BI/analytics player or a stand-alone offering? It seems … Continue reading →
Analyst Blog