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Revisiting the Three V’s of Big Data
Analyst Blog
Genesys unveiled its marketing plans at its industry analyst conference with much enthusiasm, as it transitions to a private company. Private equity firm Permira recently finalized its acquisition and fortunately for Genesys, its brand remained intact from the 2000 earlier purchase by Alcatel Lucent. Throughout the event Genesys emphasized its commitment to engage with its customers and extend its brand as a premier brand in customer service. Genesys plans to continue its strong focus as an innovative software provider for contact centers and cross channel interactions, while also providing solutions in adjacent markets. It rightly considers mobile and social as two major growth opportunities.
Analyst Blog
Color me a bit surprised when I reviewed a recording of a web conference made with Microsoft Lync and discovered the audio was remarkably awful!
A colleague and I created a promotion piece for the unified communications RFP sessions at Enterprise Connect using our Lync Online accounts. One of the “nice” features of Lync is that the conference, including audio and slides, can be recorded.
Analyst Blog
Sydney, Australia - February 21st, 2012 Constellation Research, Inc., an award-winning research analyst and advisory firm helping clients navigate emerging and disruptive technologies, announced today that Annalie Killian will join the Board of Advisors.
Analyst Blog
Original Mission Improves Engagement Through Relevancy
Analyst Blog
In an SAP-sponsored post on ZDnet, SAP employee Eric Lai attempts to identify "four big problems" with multitenancy in cloud applications. As I am writing a soon-to-be published research report on cloud ERP, I was interested to hear Eric's take on the subject.
Analyst Blog
Analyst Blog
Join Constellation Research for Executive Forum: The Future of Work, a complimentary workshop designed to address trends affecting the workplace and prepare you for the Future of Work.
Analyst Blog
SAP’s First Consumer App Addresses A Key Consumer Concern
Analyst Blog
With the average CRM deployment nearing the end of their useful life, over 85 percent of line of business executives and CIOs intend to upgrade their CRM systems in the next 24 months. Why? Customer expectations and a slew of innovative solutions have changed the delivery of customer centricity. Key factors include the need to adopt disruptive technologies, complete the customer view, and achieve business value.
Constellation’s latest survey of over 200 CRM decision makers highlights a trend to consolidate the CRM core as organizations chart four paths to CRM modernization. The four paths – stay with status quo, move to shiny new CRM, consolidate and augment, and modernize and surround with best-of-breed – represent pragmatic approaches to achieve customer centricity.
Analyst Blog
Catch my colleague Yvette Cameron’s point of view here. She covers Future of Work for Constellation Research, Inc.
Oracle Plays Catch Up With Public Cloud Ambitions
Analyst Blog
ShoreTel announced on 1 February, 2012 that it was acquiring M5 Networks, a New York-based provider of hosted communications solutions for the SMB space.
I understand the motivation for M5 to sell the company - it needed access to more capital, a larger brand, and more feet on the street. I'm still trying to get my arms around what this acquisition does for ShoreTel. Where are the synergies?
Analyst Blog
Quarks
Where Should the IT Department Put Security/Access Control Points for Cloud Data Access?
To be able to run operations and applications from the cloud, the non-cloud platforms below have to be cloud enabled. But always remember that in cloud services, data security is ultimately the responsibility of the enterprise customer. So where does the enterprise put the control point to maintain data access/security control of cloud-based data?
Data can be accessed in transit or while in the cloud if not protected well. We discuss the ways that data can be protected and authorization can be given for access in a cloud environment by making sure the underlying non-cloud IT infrastructure and policy automation have taken the appropriate measures.
Quarks
Disturbing Research Shows that Social Media and Unified Communications Will Cause Employee Distraction. How Do Executives Deal With It?
This document discusses the workplace turbulence that can be caused by the incessant stream of instant messages, texts, tweets, social notifications, email, and voice messaging but concludes with some actionable suggestions CxOs and managers can take to realize the productivity benefits of the UC and social technologies they deploy.
Premium Research
When and Why on the Path to Customer Centricity for CRM Customers.
Constellation’s latest survey of over 200 CRM decision makers highlights a trend to consolidate the CRM core as organizations chart four paths to CRM modernization. The four paths – stay with status quo, move to shiny new CRM, consolidate and augment, and modernize and surround with best-of-breed – represent pragmatic approaches to achieve customer centricity.
Regardless of approach, Constellation recommends that executives approach CRM modernization with a lens that accounts for including tangibles, intangibles and contingencies in the calculations of business value. Using the Constellation Business Value Framework, organizations can quickly compare the four paths of CRM modernization and determine the most appropriate path.
Welcome to an on-going series of interviews with the people behind the technologies in Cloud Computing. The interviews provide insightful points of view from a customer, industry, and vendor perspective. A full list of interviewees can be found here.
Brad Smith, President and Chief Executive Officer of Intuit
Analyst Blog
January proved an eventful month for Constellation Research, Inc. We participated in our second annual Winter Wonderland company retreat, we expanded the team, analysts spoke at a number of events, and published a range of research. Constellation's Winter Wonderland Retreat
Analyst Blog
Press Release: Constellation adds Award Winning Outsourcing Analyst Phil Fersht to Board of Advisors
Constellation Research, Inc., an award-winning research analyst and advisory firm helping clients navigate emerging and disruptive technologies, announced today the addition of Phil Fersht to the Board of Advisors. Fersht is the founder and CEO of the acclaimed IT services and business process outsourcing analyst
Analyst Blog
Premium Research
Drive Synergy Savings by Introducing Collaborative Transportation Synchronization.
This Constellation Research, Inc. report focuses on transport synergy, summarizing a significant body of work. This report will help you answer questions about the types of hidden transport synergy present in supply chains as well as the supply chain synergy indicators that identify these synergies.
Premium Research
Office 365 Will Work for Some Organizations, but Not All. Here’s Why.
This report lists nine factors that are driving organizations to cloud-based unified communications and collaboration services, but it also balances these drivers with five inhibitors executives must also consider. It provides actionable advice and insights into one of the most popular of these services, Microsoft’s Office 365. It answers the questions, “Is Office 365 right for my organization? Why or why not?
Quarks
People Issues Need to be Addressed in Order to Profit from Supply Chain Synergy
Prior to taking action on capturing supply chain synergy, Chief Supply Chain Officers need to develop an understanding of the impact that people and related cultural issues can have. Success requires acknowledging these cultural issues and developing a methodology for addressing them. This Constellation Research, Inc. quark focuses on the six cultural issues surrounding supply chain synchronization.
On 24 January, 2012, Avaya announced availability of Avaya Flare Communicator for iPad. At the same time, the company gave indications of when Flare Communicator would be available for Windows PCs as well as when the entire Flare Experience would be available on both devices.
Analyst Blog