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San Francisco, CA – August 28, 2013 Constellation Research, Inc. the research and advisory firm focused how disruptive technologies transform business models announced today the publication of “The Identity Manifesto: Seven Points on the Future of Identity” by Constellation Principal Analyst & CEO, R “Ray” Wang. This research report explores the future of identity and its implications for work, life and society.
Press Release
My short list of five key technologies that support new revenues, lower service costs and provide compelling customer experiences include mobile application support, automated chat, real time analytics, big data analytics and video customer support. Find out why.
Analyst Blog
Many of my former students are also in IT management roles, and when they become interested in a specific cloud computing or enterprise topic over time, they write me and ask if I have any data on their subject of interest. I keep the following list updated from them too. To serve all these students I’ve been adding to the list shown below for a number of years. None of these companies are current or past clients and I hold no equity positions in any of them.
The requests are so prevalent in global competitive strategy courses I distribute this list at the beginning of the semester.
Analyst Blog
Constellation Research celebrates champions of disruptive technology for third yearSAN FRANCISCO, CA, August 22, 2013— Constellation Research, Inc. the research and advisory firm focused on helping organizations apply emerging technologies to disrupt business models today announced the finalists of the third annual SuperNova awards for innovators in disruptive technology.
Press Release
After a very long 12 years it looks like Steve Ballmer is calling its quits at the helm of Microsoft. Actually it will be 13 or years when he retires.
Analyst Blog
The annual gathering of the industry’s top thought leaders, users, and vendors of CRM converged at the Marriott Marquis in New York this past August 19th to 21st. As with any good conference, the speaker tracks and the corridor conversations provided a glimpse of where market leaders and fast followers planned to make their future investments and provided key insights for 2014. After speaking with over 100 attendees, the following seven trends emerged from this year’s event:
Analyst Blog
A Cloud BI company founded by Siebel alumni has completed a $38 million venture round.
Analyst Blog
Oracle releases the BI Mobile App Designer to create analytical applications for use on multiple mobile devices.
Analyst Blog
Accenture was awarded the 2013 Oracle Award for Asian Specialized Partner of the Year at Oracle OpenWorld in Shanghai.
Analyst Blog
Constellation Research celebrates champions of disruptive technology for third yearConstellation Research is pleased to announce the finalists of the third annual SuperNova awards for innovators in disruptive technology. The finalists were selected from a pool of over 220 applicants, and recognized by the SuperNova Award Judges as exceptional examples of those who embody the SuperNova Award spirit to innovate and overcome the odds in successfully applying emerging and disruptive technologies within their organizations.
Analyst Blog
The WeAreSocial team in Singapore consistently produce thought provoking research and showcase the powerhouse that is Asia. Their regular reports (available on Slideshare) aggregate data from across the web and make connections between the trends and the reality on the ground. And for those wanting to understand the shifts in marketing in Asia, they provide a great series of primers. (Of course, the best thing to do is to GO.)
Analyst Blog
I spend a lot of time in product briefings. Unfortunately, many of them are not nearly as effective as they could be. Below are my top 10 tips for how to prepare for and conduct a product briefing that does not waste everyone's time.
Analyst Blog
Earlier this month I published my latest Constellation Research report, Enterprise Collaboration Software: From Simple Sharing to Purposeful Collaboration.
Download the report snapshot
This report covers the evolution of collaboration platforms, showing how they have grown from stand-alone tools used primarily for sharing news and status updates, to platforms supporting the integration of external data for business use, to enterprise business applications that now have social features built right in and are designed to support specific use-cases.
Analyst Blog
SAN FRANCISCO -- August 19, 2013, Constellation Research, Inc.
Press Release
Constellation Research, Inc. today announced the publication of "Demystifying Social Business: Optimizing the Issue to Resolution Process (Support and Service)” by Constellation Principal Analyst and CEO, R “Ray” Wang. This research report provides pragmatic advice on how organizations should get started on their social business initiatives for service and support teams.
Analyst Blog
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Pragmatic Advice on How to Get Started on Your Social Business InitiativesDownload the report snapshotIn Constellation’s recent 2013 survey of 237 social business adopters, more than a majority (57.8 percent) of the market leaders and fast follower respondents had moved from experimentation to scaling social business initiatives to match demand. This trend signifies the successful growth of social business across a number of use cases.With over 50 use cases identified in the survey, organizations now have defined entry points to begin social business initiatives. Consequently, many businesses can learn from the experience of market leaders and fast followers. Constellation has curated eight mega-use cases for social business that cover key business processes.
Citrix (NASDAQ: CTXS) continues to successfully launch and manage products in the areas of cloud, desktop, mobile and networking, reporting net revenue of $730M for their latest quarter (Q2, 2013), up 19% from Q2, 2012. Product license revenue is up 21% from Q2, 2012 to $227M for the latest quarter as well. In the interest of full disclosure, I have never held a position in Citrix stock and do not today, and they have never been a client.
Analyst Blog
The Big Data hype engine rolls on but nothing ever gets any clearer. Let’s be serious, NASA has been playing with ‘lots and lots’ of data since the time of the Moon launches but it was just data back then, and now all of a sudden it’s this big concern for the CIO ? Of course what comes with a fancy new industry vertical is a fancy new job title to come with it; the Data Scientist.
According to yet another survey this time by NewVantage, 70% of organisations surveyed plan to hire Data Scientists, and 100% of them said it’s “somewhat challenging” to hire a competent one. But just what is a Data Scientist anyway?
Analyst Blog
Peter Schoof, Managing Editor of BPM.com, one of the largest Business Process Management resources on the web recently interviewed me on my recent appointment as Chief Evangelist at Software AG, my outlook on the BPM industry overall and the forces at work.
Analyst Blog
Over the past few weeks many have discussed the state of old media. Since Jeff Bezos announcement to buy the Washington Post, the theories have run wild. I thought I'd add to the analysis with a different point of view.
Analyst Blog
The job of Chief Information Officer has never exactly been easy. But massive disruptions in business models, technology, and the work force have been throwing up massive new challenges for CIOs and other technology leaders.
Analyst Blog
As a social media user, I expect a brand to hear what I have to say and respond to my questions that I ask via social channels. While I may receive a response, it most likely came from an stand-alone response team that is separated from the overall customer support organization. If I ask a phone service representative the same question, it is highly likely that the representative does not know that I posted this question on the company’s Facebook page or on its Twitter site. Isolated social channels often result in different responses given for the same question on traditional voice and web channels. Social channels offer a great opportunity to gain a deeper understanding of customers’ interests and behaviors and this information needs to be accessible from the customer data base.
Analyst Blog
Well, well, well… a lot has changed in one year in customer service, and we want to know exactly what and how much. Last year we run an extremely successful survey to determine where the Customer Service market was, what people perceived as the big issues, how they were implementing channels (including the new – […]
Analyst Blog
Alan Lepofsky shares how to improve marketing and engagement with social in this interview with the bizcouch.
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