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One of the more interesting and vibrant new spaces in enterprise software in the last few years has been the category of Robotic Process Automation or RPA. The premise is simple and compelling: Show a software robot how a repetitive work task is done, and it will literally learn how to do it by watching the employee carry it out manually.
Analyst Blog
As we enter the age of Authentic Marketing, Chief Marketing Officers and the teams they lead will be asked to justify authenticity itself…to explain why today is the day to engage with the customer on the customer’s terms and in their language…why now is the time to deliver on the centuries old promise of customer centricity. But, as the incomparable poet Maya Angelou said, you can’t really know where you are going until you know where you have been.
Analyst Blog
The Future of Work, Innovation in UCaaS & Digital Culture | DisrupTV Ep. 176
Join hosts R “Ray” Wang and Vala Afshar as they sit down with leaders driving innovation in collaboration tools, AI-powered workflow, and enterprise strategy.
Video
We are excited to announce our inaugural Ambient Experience 50 (AX50), an elite list of executives reinventing and transforming customer experiences (CX). By nature, these bold leaders are unafraid of delivering amazing, transformative experiences across the enterprise. They know what it takes to redefine business models, craft authentic experiences, break barriers and then some.
Our team collected nominations from peers, industry influencers, technology vendors, and analysts, and completed the comprehensive processes over the past six months.
Analyst Blog
Global Executives Recognized for Championing Disruptive, Unconventional, Authentic Digital Initiatives SILICON VALLEY, Calif. – January 28, 2020 – Constellation Research announced its first annual Ambient Experience 50 (AX50), an elite list of executives transforming customer experiences (CX).
Press Release
We wrapped up the J.P. Morgan's 38th annual Healthcare Conference a couple of weeks ago in San Francisco. The event is tailored more towards pharmaceutical and life science industries, medical devices firms, technology vendors, emerging start-ups, and members of the investment community. I believe that the contents at the upcoming HIMSS Global Health Conference will resemble the related discussions from San Francisco with a technology focus.
Themes from #JPM20
Analyst Blog
Leading with Purpose: Innovation, Inclusion & Organizational Excellence | DisrupTV Ep. 175
In DisrupTV Episode 175, hosts R “Ray” Wang and Vala Afshar are joined by four industry leaders to discuss innovation, inclusion, and organizational excellence. This episode dives into how technology, leadership development, and culture intersect to drive sustainable success in the modern enterprise.
Video
It will be quite a year in 2020 for digital workplace and employee experience, as a number of important emerging trends shift the landscape. Some long-standing issues will also reach a tipping point for many organizations. In my discussions with CIOs, CHROs, heads of digital workplace, and IT solution owners over the last year, it's clear that it's currently a difficult time right now for those in charge of digitally enabling work in our organizations.
Analyst Blog
Privacy dies yet again
In another masterful piece of privacy reporting, Kashmir Hill in the New York Times has exposed the nefarious use of facial recognition technology by crime-fighting start-up Clearview. The business offers face searching and identification services, ostensibly to police forces, on the back of a strikingly large database of reference images extracted from the Internet.
Analyst Blog
An interesting announcement—published as an ad in the Wall Street Journal—came to my attention the other day. A group of independent vendors led by Segment has publicly drawn a line in the proverbial sand. They’re saying it loud and they’re saying it proud: traditional CRM systems are not enough to meet the needs of businesses today.
Analyst Blog
Rebellious. Audacious. Daring. Divergent.
Most advice guides encourage leaders to change their inherent characteristics to get the job, get the promotion and get the client. We are taught to “fit the mold” and hide those traits that make us different.
Analyst Blog
Mastering the Art of Asking: Leadership, CX, and the Future of Work | DisrupTV Ep. 174
In DisrupTV Episode 174, hosts R “Ray” Wang and Vala Afshar engage with three thought leaders to explore the critical skills and strategies shaping modern leadership, customer experience (CX), and organizational culture.
Video
Ever thought about building a team? Ever tried to do it? Ever wonder why it didn’t turn out like you thought? Dr. Janice Presser is someone you should know.
A world-renowned systems scientist and team architect, Dr. J (as she is lovingly known amongst the Constellation team) is the originator of Teaming Science and the primary architect of Teamability, a technology that measures how people will perform in teams.
Analyst Blog
Host Analytics gets its identity in sync with its platform and what’s most important to customers.
I have yet to meet anyone who says they do “corporate performance management.” But I have met plenty of people who say they’re financial planning and analysis (FP&A) professionals. Indeed, if you search the Internet, you’ll quickly find FP&A certification programs and plenty of online resources for corporate financial planners.
Analyst Blog
“Rare Breed” authors Sunny Bonnell and Ashleigh Hansberger to Challenge Leaders to Be Defiant, Dangerous and Different During Mind-Share Experience
Press Release
We have an unmatched amount of people to feed with populations growing around the country and world. Despite the globalization of trade, advances of technology, and rapid growth of available food, did you know we are still operating on pretty archaic systems?
Analyst Blog
Premium Research
Building Better Options for Buyers and Sellers
I had the opportunity recently to attend the invite-only SAP Executive Summit at TechEd Barcelona to gain a current understanding of the state of their cloud partners ecosystem.
Analyst Blog
It's been fairly apparent for several years now that our organizations are steadily shifting towards a vital new set of models for creating and exchanging value with stakeholders. The prime motivation for this is that the ever-more fragmented and siloed world of our organizations -- along with the technologies and digital tools that enable them -- has increasingly been unable to support how the modern world works today.
Analyst Blog
Navigating the Future of Work: Leadership, Customer Experience & Digital Transformation | DisrupTV Ep. 173
In DisrupTV Episode 173, hosts R “Ray” Wang and Vala Afshar engage with three industry leaders to explore the critical skills and strategies shaping modern leadership, customer experience (CX), and organizational culture.
Video
Premium Research
Transformation of Healthcare Core Technology Is in Full Effect
Premium Research
Innovation Push Across the Overall Suite Has Improved the Future of Work
The number of older individuals is increasing all over the world with the advancements in modern medicine, and this poses a serious issue with the complexities and costs of our healthcare system today.
Analyst Blog
The global workforce market is in the midst of one of the largest transitions in its long and varied history. It's a change that anyone who has used Uber or TaskRabbit will be quite familiar with. Instead of hiring somebody to do work directly, one taps into a community of people within a digital platform to do the work instead.
Analyst Blog