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Customer Story
April 20, 2026

Zillow Bets on Content, Context, Data Flywheel as AI Differentiator

Data to Decisions
Zillow, a leading real estate marketplace and media company, is betting that AI will be a boon to its business, both internally and in customer experiences, thanks to a hefty dose of proprietary data, context, and the ability to tailor its own large language models (LLMs).
Larry Dignan
CR Pulse
April 16, 2026

Customer Success Software: Gainsight

Future of Work
The Addition of MCP Capabilities Has Gainsight Aiming to Be the Platform for Agentic Customer Retention and Growth
Martin Schneider
Analyst Blog

Latest Blog Posts

Enterprise research, distilled. Real-time analysis from the Constellation pipeline.
Analyst Blog
April 16, 2026

AEO, GEO, and What Happens as AEM Enters the Chat

Marketing Transformation
The world of technology loves a good hero story. Right now, as we traverse this Age of AI, LLMs have emerged as the hero, skyrocketing in use and popularity while changing how brands appear across the digital ecosystem. So how do we stay ahead of this brand shift? What will it mean to establish a Generative Engine Opti...
Liz Miller
Analyst Blog
April 10, 2026

Defining What It Means to Have AI Skills (Part 1)

Today, we are going to begin to cover the issue of talent acquisition for AI needs. There is no checklist of skills or talents to use when hiring, nor are there effective tests to ...
Esteban Kolsky