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CR Pulse

Customer Success Software: Gainsight

Next-Generation Customer Experience
Market Description The core tenets for customer success solutions remain focused on automating postsale processes leading up to managing renewal—and, in some cases, expansion…
Martin Schneider
Best Practices

AI Roadblocks in CX and How To Thrive Because of Them

Data to Decisions
The excitement about beginning a grand adventure with artificial intelligence (AI) is undeniable. As Constellation Research has recently documented,  AI is not just a C-suite…
Liz Miller
Best Practices

AI Security Beyond Traditional Cyberdefenses

Data to Decisions
Artificial intelligence (AI) is transforming industries, driving automation, improving decision-making, and enabling new efficiencies. However, its rapid adoption introduces…
Chirag Mehta
CR Pulse

Observability Platforms: Dynatrace

Data to Decisions
Market Description Given the high-velocity DevOps-induced explosion in ITOps data growth, enterprises are struggling with legacy observability tools; cost overruns; and…
Andy Thurai
CR Pulse

Workday Enters the Era of AI

Market Description People are the biggest expense for most enterprises, and to manage all their people automation needs, they use human capital management (HCM) suites. HCM…
Holger Mueller
Big Idea

Exponential Efficiency in the Age of AI

Data to Decisions
AI Will Dominate the Boardroom Agenda, Yet Only a Privileged Few Can Pay for It Senior executives and policy wonks seek to understand how artificial intelligence (AI) will…
R Ray Wang
CR Pulse

Employee Experience Platforms: Workday Peakon

Future of Work
Market Description  Amid macro forces of automation and artificial intelligence (AI), firms continue to invest in keeping their human employees happy and engaged. The employee…
R Ray Wang
Trends

AI Trends for 2025 and Beyond

Data to Decisions
Artificial intelligence (AI) dominated boardroom discussions across 2024 as business leaders looked to capitalize on the buzz. But 2025 will prove to be a critical year for…
Liz Miller, R Ray Wang
CR Pulse

Midmarket CRM Suites: Zoho

Next-Generation Customer Experience
Market Description Customer relationship management (CRM) is a set of applications and platforms that enables organizations to manage relationships by optimizing key customer…
Martin Schneider
Big Idea

Behind the Scenes: The Force Behind Agentforce

Data to Decisions
At its most recent user conference, Dreamforce 2024, Salesforce achieved what was likely the most successful launch of enterprise software ever when it unveiled Salesforce…
Holger Mueller
CR Pulse

Revenue Platforms: Revenue Grid

Next-Generation Customer Experience
Market Description The revenue platforms sector continues to be a crowded one, even as consolidation begins to enter into the equation. Although these solutions started out as…
Martin Schneider
CR Pulse

Employee Experience Platforms: Workhuman

Next-Generation Customer Experience
Market Description Amid macro forces of automation and artificial intelligence (AI), firms continue to invest in keeping their human employees happy and engaged. The employee…
R Ray Wang
Big Idea

The Urgent Case For Healthcare Data Interoperability

Data to Decisions
Healthcare systems around the world are facing a confluence of challenges such as aging and declining populations, rising cost of delivery, clinical workforce shortages, and…
R Ray Wang
CR Pulse

Observability Platforms: Elastic

Data to Decisions
Market Description Given the high velocity DevOps–induced explosion in IT operations (ITOps) data growth, enterprises are struggling with legacy observability tools; cost…
Andy Thurai
CR Pulse

Observability Platforms: LogicMonitor

Data to Decisions
Market Description Given the high velocity DevOps–induced explosion in IT operations (ITOps) data growth, enterprises are struggling with legacy observability tools; cost…
Andy Thurai
Big Idea

There Is Only ‘One’ (1) IT Strategy in 2025 and Beyond

Data to Decisions
This Constellation Big Idea report lays out the reasons why a diverse portfolio of IT strategies has imploded into a single best-practice IT strategy, determined by the need…
Holger Mueller