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Quarks

Mobile Workforce Creates New Support Requirements

Future of Work
Companies Must Provide Virtual Workers with Right Tools and Technologies to Communicate EffectivelyThe number of workers who telecommute has continued to grow, and in the U.S…
Elizabeth Herrell
Premium Research

The Link Between Certification and Partner Profitability

Data to Decisions
How Partner Certification Programs Deliver a Win-Win Trifecta for the Partner, Customer, and Vendor Customers face a deluge of potential service providers who can design,…
R Ray Wang
Quarks

What CFOs Need to Know About SaaS and Cloud Integration

Data to Decisions
Answers to Ten Common Questions Innovative CFOs Have Asked Organizations have escalated their adoption of cloud computing and SaaS applications in the past 3 years. As part of…
R Ray Wang
Premium Research

How to Create the “Wow” Factor in Customer Engagements

Next-Generation Customer Experience
Changing Customer Engagements Demand New Strategy At a time where social media conversations become a major source for customer opinions and purchases, it has become…
Elizabeth Herrell
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Analytic Types, Roles and Skills

Data to Decisions
Why Understanding the Breadth of Analytics is Crucial Using quantitative methods is rapidly becoming not an option for competitive advantage, but rather – at the very least –…
Neil Raden
Quarks

Economics of Cloud Data Control and Access

Tech Optimization
Where Should the IT Department Put Security/Access Control Points for Cloud Data Access?To be able to run operations and applications from the cloud, the non-cloud platforms below…
Alea Fairchild
Quarks

Flying Through Turbulence

New C-Suite
Disturbing Research Shows that Social Media and Unified Communications Will Cause Employee Distraction. How Do Executives Deal With It? While unified communications and social…
E. Brent Kelly
Premium Research

Next Generation UC Empowers the Workforce

Future of Work
Unified Communications Drives a New Wave of Productivity and Collaboration. Today’s workers want the same diversity and ease of communications in the workplace as they…
Elizabeth Herrell
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Enterprise Performance Management Market Overview

Data to Decisions
The implementation of strategic plans is a high-risk operation, with failure rates exceeding 70 percent over the past five years. However, it doesn’t need to be this way. Our goal…
Premium Research

Demystifying Enterprise Gamification for Business

Future of Work
Gamification describes a series of design principles, processes and systems used to influence, engage and motivate individuals, groups and communities to drive behaviors and…
R Ray Wang
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New Rules of Contact Center Customer Engagement

Next-Generation Customer Experience
New Paradigm Puts Emphasis on Customer Connection Today’s customers expect companies to support them over any device, any time and resolve their issues quickly.  To gain their…
Elizabeth Herrell
Quarks

Smartphones and tablets: usage and penetration

New C-Suite
The world of mobile devices and their management within the enterprise is becoming ever more complex. Using Constellation Research’s own usage of these devices as a basis, we…
Charles Brett
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Departmental vs Enterprisewide Business Analytics

Data to Decisions
Two distinct approaches, departmental BI/BA and enterprise BI/BA, have entrenched themselves into the psyche of business analytics buyers. Both approaches bring strengths and…
R Ray Wang
Premium Research

The Four Hats of The Social CMO

Marketing Transformation
Previous technology and business shifts have subtly changed the role of the CMO. However, the new consumer engagement models of the social revolution will spawn the need for a new…