Research Library

Access our entire library of research reports to inform your business strategy.

Interested in Membership?`

See if membership is right for you
Membership Options

Filters

Business Themes
Displaying 49 - 72 of 134
Trends

Connecting Experiences From Employees to Customers

Data to Decisions
The contact center feels as though it is trapped in an almost constant state of change and evolution. Just as the throes of the pandemic-induced shift in work have calmed,…
Liz Miller
Trends

ChatGPT: Hype or the Future of Customer Experience?

Data to Decisions
Although generative artificial intelligence (AI) has been around for some time, OpenAI’s ChatGPT has captured the hearts and minds of the general population by highlighting…
Liz Miller, R Ray Wang
Best Practices

The New Digital Assets Imperative for CIOs in the Public Sector

Digital Safety, Privacy & Cybersecurity
CIOs in the public sector today have momentous decisions to make as innovative new digital assets managed within blockchains and distributed ledgers become a vital part of the…
Dion Hinchcliffe
Premium Research

Hybrid Work in 2023

Data to Decisions
Introduction Without question, the work environment became more challenging in 2022. Hybrid work—the orchestration of work between in-office and work-from-home environments—has…
Holger Mueller
Open Research

EnterpriseWeb Fuels Enterprise Acceleration

Data to Decisions
Introduction EnterpriseWeb offers a next-generation computing platform, allowing enterprises to run and operate next-generation applications across multiple cloud and on…
Holger Mueller
Open Research

IBM Enables Enterprise Acceleration With Higher AI Velocity

Data to Decisions
Introduction IBM has offered successful artificial intelligence (AI) products for more than a decade. Now it has begun sharing these offerings with interested developers and…
Holger Mueller
Trends

Inside the Mindset of the Midmarket Buyer

Data to Decisions
Midmarket executives have always been challenged by a culture of scarcity. Limited access to funds, talent, and innovation has often created a barrier to entry into and exit…
R Ray Wang
Big Idea

Monetizing the Metaverse Economy

Data to Decisions
Much hype has been made about the metaverse. However, very few organizations have fully grasped the impact the metaverse will have on experiences and engagement inside the…
R Ray Wang
Trends

2022 ESG Trends

Data to Decisions
This report examines the critical environmental, social, and governance (ESG) solutions trends for the 2022 market. Growing interest in supporting a wide range of United…
R Ray Wang
Big Idea

ESG Solutions Address the Impending ESG Imperative

Data to Decisions
This Big Idea report examines environmental, social, and governance (ESG) solutions and offerings. Growing interest in supporting a wide range of United Nations Sustainable…
R Ray Wang
Premium Research

Oracle Affirms Its Strategic Role in Banking

Data to Decisions
Introduction In the era of digital transformation, IT has evolved from being a pure cost factor to a strategic weapon as enterprises strive to stay ahead of their competition…
Holger Mueller
Premium Research

IBM Becomes Multidimensional Again

Data to Decisions
Introduction Before, during, and after IBM’s acquisition of Red Hat, IBM’s messaging became very one-dimensional, describing the hybrid cloud opportunity the vendor plans to…
Holger Mueller
Premium Research

From Transactions to Customers: Finding People in the Data

Data to Decisions
At a Glance For any business to be successful, it must be able to understand its customers and anticipate their needs. That requires far more than simply analyzing customer…
Nfrance
Premium Research

Oracle Brings Holistic Observability to the Enterprise

Data to Decisions
How Oracle Cloud Observability and Management Changes DevOps Best Practices At an Oracle virtual launch event on October 6, 2020, Clay Magouyrk announced a new offering in the…
Holger Mueller
Premium Research

DNS: The First Principle of Enterprise Security

Digital Safety, Privacy & Cybersecurity
The Domain Name System (DNS) is a first principle—an existing self-evident assumption that cannot be replaced by any other proposition. Organizations cannot afford to continue…
Liz Miller, R Ray Wang