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ShortList

Constellation ShortList™ Customer Loyalty and Retention

Matrix Commerce
About This Constellation ShortList™ The global customer loyalty management market continues to grow as both B2C and B2B firms recognize the ability to leverage AI and intelligent workflow to offer more personalized, relevant loyalty offers. In addition, generative and…
Martin Schneider
ShortList

Constellation ShortList™ Customer Experience (CX) Operations Services: Global

Marketing Transformation
About This Constellation ShortList™Customer experience (CX) operations services span everything from shaping organization models and defining required technology capabilities to implementing CX technologies and, in some cases, providing technology and operations outsourcing…
R Ray Wang, Liz Miller
ShortList

Constellation ShortList™ Public Cloud Transformation Services: Global

Data to Decisions
About This Constellation ShortList™Public cloud transformational services vendors represent the global managed service providers and system integrators who are helping clients deliver on business transformation, starting with the public cloud.These vendors are helping clients…
Holger Mueller, R Ray Wang
ShortList

Constellation ShortList™ Project Ready Metaverse Vendors

Data to Decisions
About This Constellation ShortListMuch hype has been made about the metaverse. However, very few organizations have fully grasped the impact the metaverse will have on experiences and engagement for both the consumer world and the enterprise. More than just gaming worlds or…
Holger Mueller, R Ray Wang
ShortList

Constellation ShortList™ AI Services: Global

Matrix Commerce
About this Constellation ShortList Artificial intelligence (AI) services firms work with clients to design, build, train, manage, and operate AI capabilities for organizations. These firms can be systems integrators (SIs), AI services providers, or agencies bringing…
R Ray Wang
ShortList

Constellation ShortList™ Blockchain Technology Platforms

Matrix Commerce
About this Constellation ShortList Blockchain technology platforms bring key components required to enable new business models. Constellation estimates that the overall blockchain technology platform market will reach $61.8 billion by end of 2030. The core of…
R Ray Wang
ShortList

Constellation ShortList™ Campaign to Commerce: All-In-One-Commerce Clouds

Matrix Commerce
About This Constellation ShortList™Matrix Commerce analyzes the disruptive pressures that influence the commerce paradigm. Today, commerce faces rapidly changing business models and new payment options that are often misunderstood and poorly integrated. Analysis based on Matrix…
R Ray Wang
ShortList

Constellation ShortList™ Digital Transformation Services (DTX): Global

Data to Decisions
About This Constellation ShortList™Digital transformation services (DTX) firms work with clients to reimagine new business models, co-innovate and co-create future solutions, and potentially operate these solutions at scale if needed. Firms can be a systems integrator (SI) or…
R Ray Wang
Open Research

The AWS AI Strategy: Playing the Long Game Infrastructure-Style

Data to Decisions
Executive Summary Amazon Web Services’ artificial intelligence (AI) strategy lacks sizzle heading into re:Invent 2025, and that’s a good thing—at least for CxOs. So far in 2025, the consternation about AWS has revolved…
Larry Dignan
Customer Story

How DexCom Leverages AI To Tackle Diabetes

Data to Decisions
Dexcom, which makes glucose monitoring equipment and technology, is betting that it can dramatically expand its total addressable market for people with diabetes with a big assist from generative artificial intelligence (GenAI).
Larry Dignan
ShortList

Constellation ShortList™ Midmarket CRM Suites

Marketing Transformation
About This Constellation ShortList™ CRM is a technology that enables organizations to manage relationships by optimizing key customer experience (CX) business processes such as campaign to lead, lead to order, incident to resolution, and purchase to referral…
Martin Schneider
ShortList

Constellation ShortList™ DataLakeHouses for Next Generation Applications

Future of Work
About This Constellation ShortListâ„¢ Bigdata platforms have been around since early 2010 – but adoption in enterprise has been challenging. First it was the issues with the open-source nature of the Bigdata vendors, then it was…
Holger Mueller
ShortList

Constellation ShortList™ Gig Economy Platforms with an IT focus

New C-Suite
About This Constellation ShortListâ„¢ Gig economy platforms for the enterprise bring together online hiring and employment processes with supporting features such as recruitment, onboarding, task tracking and project management. These are combined with…
Holger Mueller
ShortList

Constellation ShortList™ Pre-Built Large Language Models For Generative AI

Data to Decisions
About This Constellation ShortListâ„¢ Large language models (LLMs) are a type of foundational model trained on massive amounts of data to support a wide range of natural language processing (NLP) tasks. LLM’s are a type of machine…
R Ray Wang
ShortList

Constellation ShortList™ Metaverse Worlds

Data to Decisions
About This Constellation ShortListâ„¢ Much hype has been made about the metaverse. However, very few organizations have fully grasped the impact the metaverse will have on experiences and engagement for both the consumer world and the enterprise. More…
R Ray Wang, Holger Mueller
ShortList

Constellation ShortList™ Metaverse Design and Services

Data to Decisions
About This Constellation ShortListâ„¢ Much hype has been made about the metaverse. However, very few organizations have fully grasped the impact the metaverse will have on experiences and engagement for both the consumer world and the enterprise. More…
R Ray Wang
ShortList

Constellation ShortList™ AI-Driven Cognitive Applications

Data to Decisions
About This Constellation ShortListâ„¢ Cognitive applications run mission-critical business systems in a continuous, self-driving, self-learning, auto-compliant, self-securing and self-healing approach. These artificial intelligence (AI)-driven systems…
R Ray Wang
ShortList

Constellation ShortList™ Matrix Commerce Order Management

Matrix Commerce
About This Constellation ShortListâ„¢ About Matrix Commerce Matrix Commerceâ„¢ analyzes the disruptive pressures that influence the commerce paradigm. Commerce faces rapidly changing business models and new payment options that are…
R Ray Wang
ShortList

Constellation ShortList™ Smart Services Digital Monetization Platforms

Matrix Commerce
About this Constellation ShortList The emergence of a subscription economy coupled with digital business models drives the creation of a new type of solution known as Smart Services Digital Monetization Platforms. Legacy monetization systems lack the ability to support…
R Ray Wang
Trends

It’s Time To Let Cross-Sell and Upsell Die

Matrix Commerce
Executive Summary As go-to-market (GTM) models for B2B organizations continue to evolve, one thing has become clear. Businesses need to focus more on customer lifetime value (CLTV) as a North Star, with growth leaders focused on more strategic growth that accrues from…
Martin Schneider
Big Idea

Ray’s Law on AI Intelligence

Data to Decisions
Executive Summary The artificial intelligence (AI) revolution is moving at an exponential pace that will exceed human comprehension. Technology leaders need to shift from linear thinking to geometrical thinking. Investors betting on AI face a once-in-a-generation frameshift…
R Ray Wang
Big Idea

Time to Introduce Hi-Fi for Enterprise Processes

Data to Decisions
  This report analyzes the evolution of process mining from its first generation to the current best practice of object-centric process mining (OCPM). It walks through the evolution of insight platforms, shows how the era of Infinite Computing1 is a game changer for…
Holger Mueller