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Displaying 49 - 72 of 347
CR Pulse

Midmarket CRM Suites: Zoho

Next-Generation Customer Experience
Market Description Customer relationship management (CRM) is a set of applications and platforms that enables organizations to manage relationships by optimizing key customer…
Martin Schneider
Big Idea

Behind the Scenes: The Force Behind Agentforce

Data to Decisions
At its most recent user conference, Dreamforce 2024, Salesforce achieved what was likely the most successful launch of enterprise software ever when it unveiled Salesforce…
Holger Mueller
CR Pulse

Revenue Platforms: Revenue Grid

Next-Generation Customer Experience
Market Description The revenue platforms sector continues to be a crowded one, even as consolidation begins to enter into the equation. Although these solutions started out as…
Martin Schneider
CR Pulse

Employee Experience Platforms: Workhuman

Next-Generation Customer Experience
Market Description Amid macro forces of automation and artificial intelligence (AI), firms continue to invest in keeping their human employees happy and engaged. The employee…
R Ray Wang
Big Idea

The Urgent Case For Healthcare Data Interoperability

Data to Decisions
Healthcare systems around the world are facing a confluence of challenges such as aging and declining populations, rising cost of delivery, clinical workforce shortages, and…
R Ray Wang
Big Idea

There Is Only ‘One’ (1) IT Strategy in 2025 and Beyond

Data to Decisions
This Constellation Big Idea report lays out the reasons why a diverse portfolio of IT strategies has imploded into a single best-practice IT strategy, determined by the need…
Holger Mueller
CR Pulse

Customer Success Software: Totango

Next-Generation Customer Experience
Market Description The core tenets for customer success solutions remain focused on automating postsale processes leading up to managing renewal—and, in some cases, expansion…
Martin Schneider
CR Pulse

Revenue Platforms: Openprise

Data to Decisions
Market Description The revenue platforms sector continues to be a crowded one, even as consolidation begins to enter into the equation. Although these solutions started out as…
Martin Schneider
CR Pulse

Revenue Platforms: Gong

Data to Decisions
Market Description The revenue platforms sector continues to be a crowded one, even as consolidation begins to enter into the equation. Although these solutions started out as…
Martin Schneider
Trends

2025 Employee Experience Trends

Future of Work
Introduction Amid macro forces of automation and artificial intelligence (AI), companies continue to invest in keeping their existing human employees happy and engaged. The…
R Ray Wang
Premium Research

Tech Buyer's Guide: Tableau Versus Power BI

Data to Decisions
Introduction Tableau is an innovator and market leader in the analytics and business intelligence (BI) market that almost single-handedly introduced the era of self-service…
Doug Henschen
News Analysis

Teradata Offers New Options for Innovating With Generative AI

Data to Decisions
Introduction Once generative artificial intelligence (GenAI) grabbed the world’s attention, in 2023, a technology arms race ensued, with the leading purveyors of large language…
Doug Henschen
Open Research

Constellation Research's Q3 2024 AI Survey

Data to Decisions
Over the past year, generative artificial intelligence (GenAI) has ushered in a new era of automation and productivity. Almost every business leader can see the impacts and…
R Ray Wang, Hannah Mason
News Analysis

Adobe Creates Ethical, Responsible AI Offerings

Data to Decisions
A few select software vendors are taking a thoughtful approach to ethical and responsible generative artificial intelligence (GenAI) offerings, and Adobe is one of them.  …
Andy Thurai
CR Pulse

B2B Marketing for the Enterprise: HCL Unica

New C-Suite
Market Description  AI-powered B2B marketing automation tools have transformed the industry by delivering highly personalized, targeted, and creative customer journeys. These…
Liz Miller
CR Pulse

Revenue Platforms: Salesloft

Next-Generation Customer Experience
Market Description  The revenue platforms sector continues to be a crowded one, even as consolidation begins to enter into the equation. Although these solutions started out…
Martin Schneider