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Displaying 313 - 336 of 415
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Continuity of Customer Experiences Drives the Future of Commerce

Matrix Commerce
How Improving Online Customer Experiences Boosts Customer Loyalty and Revenue in Matrix Commerce  In a recent survey over 150 marketers, e-commerce, customer service and online professionals reported that their e-commerce system did not satisfactorily&nbsp…
R Ray Wang, Dr. Natalie Petouhoff
Premium Research

Customer Data: The Missing Link to Strategic Success

Data to Decisions
Harness the Power of Every Organization’s Most Strategic Asset Organizations seeking to grow and differentiate their businesses can no longer afford to mistreat their customer data. In fact, as customers have evolved and in many cases moved on, new…
R Ray Wang
Premium Research

Retail: Prepare for the IoT Revolution

Matrix Commerce
The Internet of Things Presents a Host of Potential Benefits for Retail, but a Structured Approach Is Required The Internet of Things (IoT) is viewed as a major driver of the third Industrial Revolution. There is no question that the connectivity of “things…
Guy F. Courtin
Premium Research

FIDO Alliance Update: On Track to a Standard

Future of Work
Identity Management Leader Publishes Specifications, Launches a Certification Program, and Attracts Support in Microsoft Windows 10  Download the full report for a limited timeConstellation is the only research firm covering the advances of the FIDO Alliance.The FIDO…
Steve Wilson
Quarks

The State of Marketing in 2015

Marketing Transformation
Driving Excellence in Customer Experiences a Top Priority for Executives  This report identifies seven trends influencing the future of marketing, and explains how organizations should prioritize customer experience in the digital age. Constellation's state of…
Dr. Natalie Petouhoff
Quarks

The State of Manufacturing in 2015

Matrix Commerce
Digital Revolutionizes Manufacturing and Brings It Closer to the Consumer The state of manufacturing in 2015 reveals the growing linkage between consumers and producers. This report identifies six trends that will continue to influence manufacturing as digitization…
R Ray Wang, Guy F. Courtin
Premium Research

Insights into the Future of Cloud-Based EHM Solutions

Data to Decisions
How Enterprise Healthcare Management Improves the Health of Enterprises and Their Employees An affordability crisis has created chaos in the employer-provided healthcare market. With $620 billion in employer-paid costs to U.S. healthcare in 2014 and an annual increase that…
R Ray Wang
Premium Research

How Sales Leaders and Sales Reps Can Create a Social Selling Organization

Future of Work
Convert Average Sales Teams into Top Performers Using Social Networks Sixty-five percent of the most successful salespeople who use social media as part of the selling process believe social media is critical to their success. One study found that 78 percent of salespeople who…
Dr. Natalie Petouhoff
Quarks

Digital Transformation Services Take Center Stage for 2015

Data to Decisions
The State of Digital Transformation Services Shows the Dawn of a $100.7 Billion Market by 2020  hbspt.cta.load(341263, '01866dda-b1c1-4ac1-96f2-d00bb8782b18'); This state of the state report explores the impact of digital transformation on the services…
R Ray Wang
Premium Research

Why Top Marketers Create Branded Social Networks for Customer Engagement

Marketing Transformation
Marketers Create Social Networks to Deliver Better Engagement and Business Results hbspt.cta.load(341263, '24f4615f-f928-4f6d-9e82-18c9c0ecf5de'); In the business environment that dominated the past few decades, successful marketers helped drive business value…
Dr. Natalie Petouhoff
Quarks

The State of Retail in 2015 and Beyond

Matrix Commerce
Digital Technologies Reshape Retail and Shift Customer-Retailer Relationship  hbspt.cta.load(341263, '97ff7d7e-8be1-4bc4-9317-3537e694c934'); Constellation’s research team delivers its inaugural series on the state of the state. The state of…
Guy F. Courtin
Quarks

The State of Customer Success Management in 2015

Next-Generation Customer Experience
How Next-Generation Customer Experience Is Guiding the Success of Customer Success Management  hbspt.cta.load(341263, 'd56fb617-1732-4c9a-8efa-4e44194259ae'); Customer service and support evolves into customer success management. Customer success management…
Dr. Natalie Petouhoff
Premium Research

The Elements of Business Architecture for Digital Transformation

Data to Decisions
Boardroom Lessons for 2015 Learned from 200 Market Leaders and Fast Followers Constellation has surveyed over 200 CxOs and has identified the top 10 boardroom priorities for 2015. As anticipated, digital transformation has emerged as a significant boardroom topic, and…
R Ray Wang
Quarks

Opportunities Abound for the Future of Post-Sale Commerce

Data to Decisions
The State of Post Sale Commerce in 2015 hbspt.cta.load(341263, 'ad44648a-dae3-4ac0-a5be-c4e3431190a7'); Constellation’s research team delivers its inaugural series on the state of the state. The state of the state explores the impact of digital…
Guy F. Courtin
Quarks

The Future of Supply Chain Shows How Digital Will Transform Business Models

Data to Decisions
The State of Supply Chain Management in 2015 hbspt.cta.load(341263, '0ad8ca28-73af-4e76-a2c4-b8568fbee230'); Constellation’s research team delivers its inaugural series on the state of the state. The state of the state explores the impact of…
Guy F. Courtin
Quarks

The State of Customer Service and Support Evolves in 2015

Marketing Transformation
Customer Service and Support Evolves into Customer Success Management as Top Differentiator  hbspt.cta.load(341263, 'ef08f832-c938-4d55-8b66-c057c3513ebd'); Constellation’s research team delivers its inaugural series on the state of the state…
Dr. Natalie Petouhoff
Case Study

How Rackspace Creates the Next-Generation Customer Experience

Next-Generation Customer Experience
Case Study: RackspaceUsing Communities to Deliver Exceptional Customer Service and Reduce Agent-Based Interaction  hbspt.cta.load(341263, 'a059f83c-e609-4e4c-a7c6-2b59d7b352e1'); Rackspace chose to implement a global online community powered by…
Dr. Natalie Petouhoff
Quarks

Is Your Supply Chain Ready for the Internet of Things?

Data to Decisions
Understand How Your Supply Chain Can Benefit from Influx of New Data to Prepare for the Internet of Things hbspt.cta.load(341263, 'be5f3a35-b889-4d84-a5cd-6e3df800fde6'); The Internet of Things (IoT) has been called the third Industrial Revolution. The…
Guy F. Courtin
Open Research

Executive Brief: Can Brands Keep Their Promise?

Marketing Transformation
Can brands keep their promise? Yes, but only if the organization keeps up with the pace of change presented by digital disruption. This executive brief provides guidance about maintaining brand promises in an era of digital disruption. Open research. No fee to download…
Dr. Natalie Petouhoff
Quarks

Five Approaches to Drive Customer Loyalty in a Digital World

Marketing Transformation
How to Deliver Right-Time Engagement for Long-Term Advocacy and Lifetime Value hbspt.cta.load(341263, 'ef87ae7d-096d-4fa4-9a1c-d6a79ee25ef3'); Marketers are accustomed to delivering messages, content and offers via one channel - for example via email…
Dr. Natalie Petouhoff
Case Study

How Microsoft Dynamics CRM Improves Productivity at Trek Bicycle

Matrix Commerce
This case study details how Trek Bicycles improved customer experience by centralizing its diffuse sales and customer data with Microsoft Dynamics CRM.    hbspt.cta.load(341263, 'c90ed11c-6b6e-431d-82dd-9f731017b7e0'); Trek Bicycles was founded…
Dr. Natalie Petouhoff