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Displaying 289 - 312 of 350
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Inclusion Layer Products Enter the Market

Future of Work
New Class of Software Promises to Create Better Apps and Reduce Maintenance Download the report snapshotExtending enterprise systems into mass market devices such as cell phones,…
J. Bruce Daley
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Mobile ROI: Early Adopters Show Massive Advantages with Mobile

Data to Decisions
Market Leaders and Fast Followers See Real ROI with Mobile InitiativesDownload the report snapshotMobility provides a competitive advantage to organizations that have incorporated…
R Ray Wang
Quarks

Salesforce.com Introduces Salesforce Identity

Future of Work
From multiple points of view, Constellation’s analysts weigh in on salesforce.com’s October 15, 2013 entrance into the identity market. Steve Wilson provides a view from identity…
Steve Wilson, Holger Mueller, J. Bruce Daley, Alan Lepofsky
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Better Leads, Better Results

Future of Work
Strengthening the Marketing-Sales InterlockDownload the report snapshotToday's marketing and sales organizations are vastly different than they were even two or three years ago…
Gavin Heaton
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The Consumerization of Identity

Future of Work
Social Logons Will Blend Personal and Work Spaces, Ushering in a New Era of Hybrid Identity hbspt.cta.load(341263, '7ad15cfa-0d51-478b-a13b-82531492350a'); …
Steve Wilson
Quarks

Why Speech Analytics Improve Customer Care

Next-Generation Customer Experience
Gain Valuable Insight into What Customers Are Really Saying to Improve Call Center PerformanceCustomer support organizations often lack accurate information on what their…
Elizabeth Herrell
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The State of Siebel in the 2013 Market

Future of Work
Different Strategies for Moving Ahead with Siebel Implementations and Methods to Assess Your CareerDownload the report snapshotAt a philosophical level, all software is an attempt…
J. Bruce Daley
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Seeing the Good, the Bad and the Ugly in Legacy Applications

Future of Work
How to Attack or Defend an Installed Base by Understanding How to Qualify the Success of Legacy ApplicationsDownload the report snapshotOn Day One of a new fiscal year, most of…
J. Bruce Daley
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Cloud Customer Service Delivers High Value

Next-Generation Customer Experience
Cloud Next-Generation Customer Support Offers Speed, Flexibility and ScalabilityDownload the report snapshotCloud customer support is a rapidly growing option for brands that seek…
Elizabeth Herrell
Quarks

Why Blended Channel Support Increases Self- Service Usage

New C-Suite
Integrated Knowledge Management Is Essential for Supporting Converged Customer ExperienceThe road to converting customers to use self-service on the Web or their mobile devices…
Elizabeth Herrell
Quarks

Are You Ready? Video Customer Service Is Here

Next-Generation Customer Experience
Video Is Gaining Traction as an Effective Service Channel for Customer EngagementMulti-channel customer support is expanding to include video transactions that provide a deeper…
Elizabeth Herrell
Quarks

IBM Watson Breaks New Ground for Service

Next-Generation Customer Experience
IBM Watson Engagement Advisor Brings Supercomputing Power to Customer SupportIBM Watson Engagement Advisor redefines the delivery of customer service. This new supercomputer…
Elizabeth Herrell
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Compelling Investments for Extraordinary Service

Next-Generation Customer Experience
Smart Customer Service Investments in Emerging Applications Need Cost Justification Download the report snapshot Although many brands struggle to keep pace with changes…
Elizabeth Herrell
Case Study

Taking Talent Search to the Next Level

Future of Work
Why the Haley Stuart Group Recruited ShoreTel Sky as Its Cloud Communications Service Provider Haley Stuart Group (HSG) is a highly specialized boutique executive recruiting…
E. Brent Kelly
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Ten Things CIOs Should Know about WebRTC

Future of Work
Anticipating and Preparing for Massive Disruption to Your Communications Environment and Engagement Strategies Download the report snapshot Ten Things CIOs NEED to…
E. Brent Kelly
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Customer Service Strategy for a Disruptive World

Next-Generation Customer Experience
Apply the Customer Service Support Framework as Your Strategic Weapon in Customer Experience Download the report snapshot As disruptive new technologies have…
Elizabeth Herrell