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Displaying 241 - 264 of 294
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The Consumerization of Identity

Future of Work
Social Logons Will Blend Personal and Work Spaces, Ushering in a New Era of Hybrid Identity hbspt.cta.load(341263, '7ad15cfa-0d51-478b-a13b-82531492350a'); …
Steve Wilson
Quarks

Why Speech Analytics Improve Customer Care

Next-Generation Customer Experience
Gain Valuable Insight into What Customers Are Really Saying to Improve Call Center PerformanceCustomer support organizations often lack accurate information on what their…
Elizabeth Herrell
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The State of Siebel in the 2013 Market

Future of Work
Different Strategies for Moving Ahead with Siebel Implementations and Methods to Assess Your CareerDownload the report snapshotAt a philosophical level, all software is an attempt…
J. Bruce Daley
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Seeing the Good, the Bad and the Ugly in Legacy Applications

Future of Work
How to Attack or Defend an Installed Base by Understanding How to Qualify the Success of Legacy ApplicationsDownload the report snapshotOn Day One of a new fiscal year, most of…
J. Bruce Daley
Premium Research

Cloud Customer Service Delivers High Value

Next-Generation Customer Experience
Cloud Next-Generation Customer Support Offers Speed, Flexibility and ScalabilityDownload the report snapshotCloud customer support is a rapidly growing option for brands that seek…
Elizabeth Herrell
Quarks

Why Blended Channel Support Increases Self- Service Usage

New C-Suite
Integrated Knowledge Management Is Essential for Supporting Converged Customer ExperienceThe road to converting customers to use self-service on the Web or their mobile devices…
Elizabeth Herrell
Quarks

Are You Ready? Video Customer Service Is Here

Next-Generation Customer Experience
Video Is Gaining Traction as an Effective Service Channel for Customer EngagementMulti-channel customer support is expanding to include video transactions that provide a deeper…
Elizabeth Herrell
Quarks

IBM Watson Breaks New Ground for Service

Next-Generation Customer Experience
IBM Watson Engagement Advisor Brings Supercomputing Power to Customer SupportIBM Watson Engagement Advisor redefines the delivery of customer service. This new supercomputer…
Elizabeth Herrell
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Compelling Investments for Extraordinary Service

Next-Generation Customer Experience
Smart Customer Service Investments in Emerging Applications Need Cost Justification Download the report snapshot Although many brands struggle to keep pace with changes…
Elizabeth Herrell
Case Study

Taking Talent Search to the Next Level

Future of Work
Why the Haley Stuart Group Recruited ShoreTel Sky as Its Cloud Communications Service Provider Haley Stuart Group (HSG) is a highly specialized boutique executive recruiting…
E. Brent Kelly
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Ten Things CIOs Should Know about WebRTC

Future of Work
Anticipating and Preparing for Massive Disruption to Your Communications Environment and Engagement Strategies Download the report snapshot Ten Things CIOs NEED to…
E. Brent Kelly
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Customer Service Strategy for a Disruptive World

Next-Generation Customer Experience
Apply the Customer Service Support Framework as Your Strategic Weapon in Customer Experience Download the report snapshot As disruptive new technologies have…
Elizabeth Herrell
Case Study

Using the Cloud to Protect What’s Important

Future of Work
Sealed Air’s Global Migration to Verizon/Siemens Cloud-Based Unified Communications Services As a global company with geographically dispersed manufacturing and laboratory…
E. Brent Kelly
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Scaling Up with Marketing Automation Software

Marketing Transformation
How Marketing Automation Transforms Your Marketing in the Age of Conversation Market and Vendor Overview Today's marketers are consistently challenged to do more with less…
Gavin Heaton
Case Study

Supporting the Ride to Cloud UC Services

Future of Work
Why Hendrickson is Moving its Voice and Video Communications to the Thinking Phone Networks Cloud In 2010 Hendrickson, a commercial truck components supplier, had 14…
E. Brent Kelly
Case Study

Keep On Trucking at the Speed of Voice

Future of Work
How a Transportation Software Provider Transformed its Communications Using 8x8’s Cloud Service Communications is the lifeblood of the commercial freight logistics business…
E. Brent Kelly
Quarks

Disruptive Technology Adoption: An Executive Primer

Data to Decisions
Apply Constellationrsquo;s Adoption Framework to Ensure Organizational SuccessDisruptive technology powers todayrsquo;s business strategy. The creation of new business models, the…
R Ray Wang