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Quarks

Salesforce.com Introduces Salesforce Identity

Future of Work
From multiple points of view, Constellation’s analysts weigh in on salesforce.com’s October 15, 2013 entrance into the identity market. Steve Wilson provides a view from identity and security. Bruce Daley assesses the announcement from Customer Relationship…
Steve Wilson, Holger Mueller, J. Bruce Daley, Alan Lepofsky
Constellation Cosmos

Mobile  ROI:  Is  Your   Organization  Ready  for  an   Unfair  Advantage?

Future of Work
Insights from 341 Respondents Putting Mobility to Work in Key Business Processes Download the report snapshotMobility   provides   a   competitive   advantage   to   organizations   that   have   incorporated   and  …
R Ray Wang
Premium Research

SaaS Adoption Trends and Customer Experience

New C-Suite
As Software-as-a-Service Gains Market Share, Buyers Must Follow Best Practices in Evaluating and Contracting with SaaS ProvidersDownload the report snapshotThe SaaS model of application deployment is picking up momentum with organizations of all sizes and in all regions of the…
Frank Scavo
Quarks

Why Blended Channel Support Increases Self- Service Usage

New C-Suite
Integrated Knowledge Management Is Essential for Supporting Converged Customer ExperienceThe road to converting customers to use self-service on the Web or their mobile devices has been slow. While most brands recognize the need for self-service, they fail to address the…
Elizabeth Herrell
Premium Research

The Identity Manifesto: Seven Points on the Future of Identity

Future of Work
Moving Identity from Geek to Chic and Four Steps on How to Get ThereIdentity often means many things to many people for good reasons. Traditional definitions for the identity and access management professional have revolved around standards for authentication, access,…
R Ray Wang
Quarks

Nine Cloud IaaS Trends for 2014 and Beyond

New C-Suite
An Overview of IaaS Trends That are Here to StayConstellation Research identifies the latest trends in the Internet-as-a-Service (IaaS) market that affect services-consuming organizations as well as services-providing vendors.As the IaaS market enters the second phase of…
Holger Mueller
Premium Research

The Cloud Changes Everything

New C-Suite
[NEWS ANALYSIS] Why Oracle’s Alliances with Microsoft, Salesforce.com and NetSuite Will Change the MarketDownload report snapshotOracle’s release of version 12c of its database provides the company with a key step to remaining a relevant technology vendor for the…
Holger Mueller
Constellation Cosmos

Cosmos Cloud Buyer’s Bill of Rights: SaaS Apps – Ultimate Software

New C-Suite
Ultimate Achieves Epic Status in Bill of Rights Certification for Cloud Apps SuitesThe Enterprise Cloud Buyer’s Bill of Rights provides a tool for clients and vendors to change the tenor of contract negotiations from user subservience to an equal and collaborative long…
R Ray Wang
Quarks

Demystifying Social Business: Optimizing the Lead to Deal Process (Sales) Quark

New C-Suite
Quark version of the full Demystifying Social Business ReportPragmatic Advice on How to Get Started in Your Social Business InitiativesSocial business initiatives have gained acceptance as a key driver in business innovation.  Since 2010, organizations have experimented and…
R Ray Wang
Premium Research

Demystifying Social Business: Optimizing the Lead to Deal Process (Sales)

New C-Suite
Pragmatic Advice on How to Get Started on Your Social Business InitiativesDownload the report snapshotSocial business initiatives have gained acceptance as a key driver in business innovation.  Since 2010, organizations have experimented and successfully deployed social…
R Ray Wang
Case Study

Taking Talent Search to the Next Level

Future of Work
Why the Haley Stuart Group Recruited ShoreTel Sky as Its Cloud Communications Service Provider Haley Stuart Group (HSG) is a highly specialized boutique executive recruiting and talent search organization founded on the belief that clients are best served by industry-specific…
E. Brent Kelly
Premium Research

Ten Things CIOs Should Know about WebRTC

Future of Work
Anticipating and Preparing for Massive Disruption to Your Communications Environment and Engagement Strategies Download the report snapshot Ten Things CIOs NEED to Know About WebRTC webinar recording WebRTC is an emerging standard that enables real-time voice,…
E. Brent Kelly
Premium Research

CosmosTM Cloud Buyer’s Bill of Rights: SaaS Apps – Netsuite, Inc.

New C-Suite
Netsuite Achieves Epic Status in Inaugural Bill of Rights Certification for Cloud Apps Suites Download the report snapshot The Enterprise Cloud Buyer’s Bill of Rights provides a tool for clients and vendors to change the tenor of contract negotiations from user…
R Ray Wang
Premium Research

CosmosTM Cloud Buyer’s Bill of Rights: SaaS Apps – Actian Corporation

New C-Suite
Actian DataCloud Achieves Epic Status in the Inaugural Bill of Rights Certification for Cloud Integration Download Report Snapshot The Enterprise Cloud Buyer’s Bill of Rights provides a tool for clients and vendors to change the tenor of contract negotiations…
R Ray Wang
Case Study

Using the Cloud to Protect What’s Important

Future of Work
Sealed Air’s Global Migration to Verizon/Siemens Cloud-Based Unified Communications Services As a global company with geographically dispersed manufacturing and laboratory facilities, Sealed Air had a vast communications asset base consisting of PBXs, telephony handsets and…
E. Brent Kelly
Premium Research

The Positive Pricing Impact of Third-Party Maintenance for Oracle and SAP Customers

New C-Suite
Survey Data Shows How Third-Party Maintenance Options Provide Customer Leverage In the first quarter of 2013, Constellation surveyed 184 organizations with maintenance contracts from Oracle or SAP; the purpose was to see what impact third-party maintenance has on contracts…
R Ray Wang
Case Study

Supporting the Ride to Cloud UC Services

Future of Work
Why Hendrickson is Moving its Voice and Video Communications to the Thinking Phone Networks Cloud In 2010 Hendrickson, a commercial truck components supplier, had 14 manufacturing locations in North America, each with its own antiquated PBX that was used for local and long…
E. Brent Kelly
Case Study

Keep On Trucking at the Speed of Voice

Future of Work
How a Transportation Software Provider Transformed its Communications Using 8x8’s Cloud Service Communications is the lifeblood of the commercial freight logistics business. TMW Systems Inc. is one of the global leaders in the industry, providing transportation and…
E. Brent Kelly
Quarks

Disruptive Technology Adoption: An Executive Primer

Data to Decisions
Apply Constellation’s Adoption Framework to Ensure Organizational SuccessDisruptive technology powers today’s business strategy. The creation of new business models, the drive toward transformational innovation and the consumerization of technology put pressure on…
R Ray Wang
Premium Research

How Workforce Engagement Leads to Value Creation

New C-Suite
Why Developing the Engagement-to-Outcomes Value Chain is Crucial to Business Results Customer success initiatives invariably focus on customer relationship management (CRM) software systems that facilitate how customers are marketed to, sold to, engaged with, and serviced and…
Yvette Cameron
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Pervasive Video in the Enterprise

New C-Suite
Understanding Desktop Video Solutions, How They Scale, Bandwidth Considerations and Their Total Cost of Ownership This report begins with a fundamental question: if an enterprise already has a telephony system, what would it take to add multi-party desktop video to it and…
E. Brent Kelly
Premium Research

The Enterprise Cloud Buyer’s Bill of Rights: SaaS Applications

Future of Work
How to Maximize Your Investment and Avoid Potential Vendor Lock-In The majority of enterprise software is now consumed via SaaS or cloud deployments. Despite a perception of simplicity in software acquisition, many cloud contracts require all the rigor and due diligence of…
R Ray Wang