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The Economic Imperative of ROI for Social Customer Care

Data to Decisions
How to Calculate the ROI of Social Customer CareBusinesses today are more customer-driven than ever. With the ubiquity of the internet, social media, and mobile devices, it is…
Dr. Natalie Petouhoff
Premium Research

The Future of Retail Shapes People Management

Data to Decisions
How Changing Retail Best Practices Will Advance Workforce Management, Talent Management, Payroll, HR Core and Benefits Retailing is poised for radical change. Gone are the days…
Holger Mueller
Case Study

In-Memory Database Creates New Levels of Employee Safety

Data to Decisions
Case Study: SAP and Prescient How SAP HANA Enabled Next-Generation Traveler Safety Applications Prescient Traveler delivers a travel risk monitoring solution to enterprises…
Holger Mueller
Quarks

How Agile Customer Care Systems Drive High ROI

New C-Suite
As Customer Care Applications Become More Agile, Customer Care Becomes Ultra-Responsive and Boosts Productivity of Talent  Today’s customers require companies to provide them…
Dr. Natalie Petouhoff
Premium Research

The Foundational Elements for the Internet of Things (IoT)

Data to Decisions
Defining and setting the primers for IoT, gaining business value, from real-time data events This report offers a comprehensive primer of the IoT market, providing a solid…
Andy Mulholland
Quarks

What Retail CXOs Need to Do to Thrive in a Digital World

Data to Decisions
As E-Commerce Redefines Retailing, Customer Expectations Grow, While Brick and Mortar Evolves to Meet New Demands  E-commerce continues to command the spotlight and the…
Guy F. Courtin
Quarks

Five Trends Shifting Power to Retail Consumers

Data to Decisions
Digitally Empowered Customers Transform the Retail Experience   Retail is going through a tremendous shift driven in large part by the digital revolution. While there are…
Guy F. Courtin
Case Study

A Social Match Made for Effective Digital Engagement

Data to Decisions
Case Study: Eharmony and HootsuiteHow eHarmony Improved Clickthrough Rates and Engagement Using Hootsuite in Social Channels Los Angeles-based online match-making service,…
R Ray Wang
Premium Research

Rationing Identity on the Internet of Things

Data to Decisions
Controlling the Flow of Personal Information in a World of Superconnectivity and Data-Driven Services The typical response to problems like identity fraud and cybercrime has…
Steve Wilson