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Displaying 145 - 168 of 424
Premium Research

How Home Depot Blends Art and Science of Customer Experience

Data to Decisions
Customer Story Spotlight Home Depot has transformed customer experiences with multiple technology and productivity projects that touch the supply chain, retail stores and associates working the floor, but few have delivered the quick returns of Sidekick. At Home Depot's…
Larry Dignan
Offering Overview

IBM Power Virtual Server Brings IBM Power Workloads to the Cloud

Data to Decisions
Executive Summary This report provides an overview of how IBM Power Virtual Server has evolved into a full-fledged next-generation computing platform. The IBM Power Virtual Server platform provides what CxOs require the most: Identicality  of technology stacks across…
Holger Mueller
Open Research

How Data Catalogs Will Benefit From and Accelerate Generative AI

Data to Decisions
Executive Summary The potential of generative artificial intelligence (gen AI) is taking the world by storm. Leading organizations and fast followers are developing gen AI strategies and, in some cases, launching initial capabilities. Success will depend on having accurate,…
Doug Henschen
Trends

Connecting Experiences From Employees to Customers

Data to Decisions
Executive Summary The contact center feels as though it is trapped in an almost constant state of change and evolution. Just as the throes of the pandemic-induced shift in work have calmed, work has changed yet again as hybrid models take hold and teams manage the people,…
Liz Miller
Offering Overview

Zoho Analytics: A New Value Leader Emerges in Business Intelligence

Data to Decisions
Executive Summary Introduced in 2009, Zoho Analytics was one of the earliest analytics and business intelligence (BI) products to be offered as a cloud-based service. In keeping with Zoho’s ethos of delivering value-leading technology, Zoho Analytics…
Doug Henschen
Market Overview

Analytics and Business Intelligence Evolve for Cloud, Embedding, and Generative AI

Data to Decisions
Analytics and business intelligence (BI) products have steadily evolved throughout their history, and in 2023 they’re continuing to evolve, in three important ways: adding cloud deployment options; adding embedding capabilities to deliver insights within…
Doug Henschen
Trends

Analytics and Business Intelligence Trends in Cloud, Embedding, and Generative AI

Data to Decisions
The analytics and business intelligence (BI) market is mature in many respects, but it’s rapidly evolving in three important ways: adding cloud deployment options; adding embedding capabilities to deliver insights within applications and collaboration platforms…
Doug Henschen
Case Study

AWS Propels the Bundesliga Fan Experience to the Next Level

Data to Decisions
At a Glance Soccer (or football) is the most popular sport in Germany, Europe, and the planet. Deutscher Fußball-Bund (DFB) has more than 7.5 million members. The highest class of competition is the Bundesliga, which is operationally and commercially managed by…
Holger Mueller
Big Idea

Time for Software Architecture to Catch Up With the Event-Driven World

Data to Decisions
Executive Summary This Constellation Big Idea report examines the evolution of enterprise architectures and how they have evolved over time. It delves into the details of the most recent approach, event-driven architecture, and discusses its advantages. The report concludes…
Holger Mueller
Trends

ChatGPT: Hype or the Future of Customer Experience?

Data to Decisions
Executive Summary Although generative artificial intelligence (AI) has been around for some time, OpenAI’s ChatGPT has captured the hearts and minds of the general population by highlighting tangible possibilities of what AI can accomplish in both the…
Liz Miller, R Ray Wang
Offering Overview

Oracle’s Data Platform Gets an EPYC™ Boost

Data to Decisions
Executive Summary This report provides an overview of how the Oracle Data Platform running with Oracle Autonomous Database enables Enterprise Acceleration,  with a special focus on how Oracle’s use of AMD EPYCâ„¢ processors in Exadata…
Holger Mueller
Trends

2023 Trends in Incident Management

Data to Decisions
More than a year has passed since Constellation published its original “Trends in Incident Management” report. However, most enterprises still are not set up to handle IT-related incidents, or crises, in real time. Fortunately, the…
Andy Thurai
Offering Overview

IBM Cloud Satellite Powers Workload Freedom and More

Data to Decisions
Executive Summary This report provides an overview of how IBM Cloud Satellite has evolved to become a full-fledged next-generation computing platform. The IBM Satellite platform provides what CxOs require the most: Identicality  of technology stacks across cloud and on…
Holger Mueller
Offering Overview

ServiceNow Offers AI-Powered Service Operations for Modern ITOps

Data to Decisions
Executive Summary With the COVID-19 pandemic forcing every business to move online, the majority of enterprises have had to mature their digital operations forcefully, because they haven’t had enough time to evolve naturally. Out of business necessity, every…
Andy Thurai
Offering Overview

Workday Gets Serious About EAP

Data to Decisions
Executive Summary This report provides an overview of Workday’s enterprise application platform (EAP) capabilities, which enable Workday customers to extend and integrate Workday applications as well as build their own automation capabilities.  &nbsp…
Holger Mueller
Offering Overview

Workday Gets More ‘Tough’ Stuff Into Its HCM Suite

Data to Decisions
Executive Summary This report provides an overview of Workday Human Capital Management and analyzes its ability to satisfy enterprises’ demands to power their people operations with an integrated human capital management (HCM) suite. It highlights recently…
Holger Mueller
Premium Research

Hybrid Work in 2023

Data to Decisions
Introduction Without question, the work environment became more challenging in 2022. Hybrid work—the orchestration of work between in-office and work-from-home environments—has become both a powerful enabler and a critical challenge for…
Holger Mueller
Trends

Why Data Warehouses Are Ground Zero for Cloud Cost Optimization

Data to Decisions
Executive Summary With the current economic uncertainty, spending on public cloud infrastructure and cloud services is facing rising scrutiny. The pace of cloud adoption is slowing (while still growing), and organizations are seeking to optimize existing cloud spend. Many…
Doug Henschen
Offering Overview

Salesforce Service Cloud Offers Modern Incident Management for Cloud

Data to Decisions
Executive Summary When it comes to crisis/incident management in the cloud/digital era, hope is not a strategy.  Yet a majority of enterprises continue their digital business operations as usual, hoping major disruptive incidents will never happen to them, even while…
Andy Thurai
Open Research

EnterpriseWeb Fuels Enterprise Acceleration

Data to Decisions
Introduction EnterpriseWeb offers a next-generation computing platform, allowing enterprises to run and operate next-generation applications across multiple cloud and on-premises systems. This blog post examines how EnterpriseWeb empowers enterprises to digitally…
Holger Mueller
Open Research

IBM Enables Enterprise Acceleration With Higher AI Velocity

Data to Decisions
Introduction IBM has offered successful artificial intelligence (AI) products for more than a decade. Now it has begun sharing these offerings with interested developers and partners for the AI empowerment of their applications. This blog post examines how recent…
Holger Mueller
Best Practices

A CIO's Guide to Observability

Data to Decisions
The onset of the COVID-19 pandemic forced businesses to move online faster than they desired rather than evolving or improving their progression to digital maturity. Although some of those digital transformation projects have lived up to expectations, most organizationsâ&…
Andy Thurai
Trends

How CFOs Can Prepare for Recession With an Eye Toward Opportunity

Data to Decisions
Executive Summary Rising interest rates, persistent inflation rates, supply chain disruptions, and the aftermath of the pandemic have ushered in a period of economic uncertainty. Prognosticators and pundits have been quick to predict an impending recession, yet as of Q3 of…
Doug Henschen
Premium Research

Infor OS Powers Next-Gen ERP With a Rich Platform

Data to Decisions
At a Glance This report provides an overview of how Infor Operating Service (Infor OS) elevates Infor’s enterprise resource planning (ERP) offerings. Infor developed a strong partnership with Amazon Web Services (AWS) early on and in 2014 became the first…
Holger Mueller