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Analyst Blog
May 11, 2026

Time To Get Loud With Voice-Driven Experience: How Leaders and Innovators Are Advancing Voice With Amazon Nova 2 Sonic

Next-Generation Customer Experience
Talking beats typing. At least that’s what today’s digital behavior patterns reveal. For the most part, this demand signal has been answered with one-sided, bot-driven conversations. Thankfully, those days are changing—quickly. In a short period of time, Nova 2 Sonic has proven that although voice is key, speed is the ...
Liz Miller
Analyst Blog
May 10, 2026

Distinguishing AI from Magic

I want to address what we know today about AI (GenAI, more specifically) since the launch of the first commercial GPT nearly 40 months ago. How can we leverage the full strategic cycle (despite the AI Rush compressing cycles by 36 months, give or take) to create a better path forward? ...
Esteban Kolsky
Analyst Blog
April 27, 2026

AI Skills, Part 1: Experience over Expertise

Board Strategy
The market still talks about AI talent as if it were a shopping list of talent that we are seeking. Alas, enterprises should not be looking for a clean inventory of discrete AI ski...
Esteban Kolsky
Analyst Blog
April 22, 2026

CRM Is Not Dead (and Other Enterprise POVs from CRTV Episode 128)

Future of Work
In ConstellationTV episode 128, co-hosts Liz Miller and Holger Mueller tackle the biggest myths in enterprise tech, from the state of CRM to Wall Street's AI obsession. Here are th...
Liz Miller
Holger Mueller
Hannah Mason
Analyst Blog
April 16, 2026

AEO, GEO, and What Happens as AEM Enters the Chat

Marketing Transformation
The world of technology loves a good hero story. Right now, as we traverse this Age of AI, LLMs have emerged as the hero, skyrocketing in use and popularity while changing how bran...
Liz Miller
Analyst Blog
April 10, 2026

Defining What It Means to Have AI Skills (Part 1)

Today, we are going to begin to cover the issue of talent acquisition for AI needs. There is no checklist of skills or talents to use when hiring, nor are there effective tests to ...
Esteban Kolsky
Analyst Blog
April 10, 2026

Revaluing the Human Linchpin in Enterprise Operations

Board Strategy
In this issue, we examine a structural shift in enterprise software emerging across pricing, process design, and workforce assumptions. The focus is not on AI as a generic disrupti...
Esteban Kolsky
Analyst Blog
April 03, 2026

Extracting value from AI? Surely you are joking

In this issue, we explore why AI delivers value unevenly across the enterprise, what is actually working today, and how organizations should approach extracting value over the long...
Esteban Kolsky