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Analyst Blog
July 01, 2026

If CRM Is Dead, How Is the Relationship Still Breathing?

Marketing Transformation
There is a conversation that ebbs and flows heralding the demise of categories of technology. One of the favorite tools to meet its grizzly end is CRM. But it is time to debunk a conversation that could be truly detrimental to customer relationships....
Liz Miller
Analyst Blog
October 21, 2017

The myth of the informed Internet user

Marketing Transformation
Yet another Facebook ‘People You May Know’ scandal broke recently when a sex ...
Steve Wilson