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Analyst Blog
July 01, 2026

If CRM Is Dead, How Is the Relationship Still Breathing?

Marketing Transformation
There is a conversation that ebbs and flows heralding the demise of categories of technology. One of the favorite tools to meet its grizzly end is CRM. But it is time to debunk a conversation that could be truly detrimental to customer relationships....
Liz Miller
Analyst Blog
December 17, 2017

Yet another broken anonymity promise

Digital Safety, Privacy & Cybersecurity
lt;pgt;At the risk of sounding sacreligious, is Open Data really delivering effective evidence-based policy? And is it worth the privacy risk, now that de-identification is proving...
Steve Wilson