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Analyst Blog
July 01, 2026

If CRM Is Dead, How Is the Relationship Still Breathing?

Marketing Transformation
There is a conversation that ebbs and flows heralding the demise of categories of technology. One of the favorite tools to meet its grizzly end is CRM. But it is time to debunk a conversation that could be truly detrimental to customer relationships....
Liz Miller
Analyst Blog
November 03, 2017

My Future of Work Coverage Areas

Future of Work
I often get asked about which areas/markets/companies/products I cover, so I ...
Alan Lepofsky
Orbits Blog
November 01, 2017

Fall Reading List 2017

Some of these books are new for 2017....
Terri Griffith