Results

Analyst Blog
July 01, 2026

If CRM Is Dead, How Is the Relationship Still Breathing?

Marketing Transformation
There is a conversation that ebbs and flows heralding the demise of categories of technology. One of the favorite tools to meet its grizzly end is CRM. But it is time to debunk a c...
Liz Miller
Insights News
July 01, 2026

Five9: A look at its revamp and where it's headed

Next-Generation Customer Experience
Five9 has revamped its management team, launched products aimed at the intersection of AI and contact center and is now looking to build on recent momentum. The company has been bu...
Larry Dignan
Insights News
June 30, 2026

Anthropic launches Claude Sonnet 5

Data to Decisions
Anthropic launched Claude Sonnet 5, which delivers performance close to Opus 4.8 but at a lower cost. ...
Larry Dignan
Insights News
June 30, 2026

Couchbase plots course to be broader AI data platform

Data to Decisions
Couchbase launched an AI data layer and other enhancements to expand beyond a database provider to be an AI data platform. Couchbase's plan is to focus on mission-critical applicat...
Larry Dignan
Insights News
June 29, 2026

The world according to Softbank CEO Masayoshi Son

Future of Work
Softbank Group's shareholder meeting was a tour de force in risk, reward, the chase for artificial superintelligence and a dash of delusion. Reading through the transcript of Softb...
Larry Dignan
Analyst Blog
June 26, 2026

Rethinking CRM as a New System of Action

Revenue & Growth Effectiveness
What we are seeing is a shift in how CRM systems can generate value and improve business outcomes. As humans and AI agents start to work together across CRM use cases, CRM systems ...
Martin Schneider
Insights News
June 26, 2026

Salesforce takes a run at outcome-based Help Agent pricing

Future of Work
Salesforce launched Agentforce Help Agent, a pre-packaged service agent that will be priced at $2 per resolution. The groundswell behind outcome based pricing is accelerating. Get ...
Larry Dignan
CR Conversations
June 24, 2026

Pegasystem's Ken Stillwell on Tokenomics and Outcome-Based AI

Marketing Transformation
Somewhere along the way, the AI industry started keeping score by the wrong number. Token leaderboards, token maxing, ever-larger consumption as a badge of sophistication. In a rec...
Liz Miller
Hannah Mason
Insights News
June 24, 2026

Qualcomm acquires Modular to add open software chops

Data to Decisions
With Modular, Qualcomm will also have a chip agnostic compute layer that can work across devices, edge computing and data centers. Qualcomm is also using Modular to accelerate its ...
Larry Dignan
Insights News
June 24, 2026

OpenAI, Broadcom unveil first AI inference chip

Data to Decisions
OpenAI and Broadcom launched their first AI accelerator called Jalapeno with plans to deploy by the end of the year. OpenAI's custom silicon effort is part of a plan to deliver a v...
Larry Dignan