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Research

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Explore our latest publications, videos and analysis to stay ahead of technology trends.
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Customer Story
April 21, 2026

Certinia Launches Veda AI Agent Suite

Future of Work
Certinia recently launched Veda, an intelligent operations engine comprising a suite of AI agents and actions that sit on top of its professional services automation (PSA) platform.
Larry Dignan
Customer Story
April 20, 2026

Zillow Bets on Content, Context, Data Flywheel as AI Differentiator

Data to Decisions
Zillow, a leading real estate marketplace and media company, is betting that AI will be a boon to its business, both internally and in customer experiences, thanks to a hefty dose of proprietary data, context, and the ability to tailor its own large language models (LLMs).
Larry Dignan
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Analyst Blog
April 27, 2026

AI Skills, Part 1: Experience over Expertise

Board Strategy
The market still talks about AI talent as if it were a shopping list of talent that we are seeking. Alas, enterprises should not be looking for a clean inventory of discrete AI ski...
Esteban Kolsky
insights live
Constellation Research Insights
Explore our latest publications, videos and analysis to stay ahead of technology trends with your editor Larry Dignan
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ServiceNow, AWS integrate AI Control Tower, Amazon Bedrock AgentCore
Data to Decisions
May 06, 2026

ServiceNow, AWS integrate AI Control Tower, Amazon Bedrock AgentCore

ServiceNow and Amazon Web Services expanded a partnership that will couple governance on ServiceNow AI Control Tower and Amazon Bedrock AgentCore, new AI agent integrations and native development tools. ServiceNow added that it has passed the $1 billion milestone in sales on AWS Marketplace. ...
How Stripe sees agentic commerce developing
Matrix Commerce
May 06, 2026

How Stripe sees agentic commerce developing

Stripe is designing its agentic AI commerce flows to be ready for when AI agents are going to transact without humans in the loop and become significant economic players. ...
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May 06, 2026

Why Chirag Mehta is going to Miro's Canvas 2026

Future of Work
AI is making everyone faster. That part is largely solved. A product manager can pressure test an idea in minutes. A designer can generate concepts almost instantly. An engineer ca...
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