Filter Results
Results
For decades, many Australian business sectors have been asleep at the wheel – underinvesting in digital technology, employee skills and strategic thinking. Which sectors? They’re the ones people complain about on Twitter and Facebook – retail, healthcare, pharmaceuticals and financial services. And you can add utilities into that list (but that’s a subject for a [...]
Analyst Blog
These days we see a lot of blog posts masquerading as news – about the industry, media, technology and so on. But there is often not a lot of insight, or action. There’s opinion and sometimes a few ideas – but precious few wrestle with what it means to live in media-saturated, always connected age. [...]
Analyst Blog
We often (still) hear stories of businesses and individuals fearing social media. And if you listen closely to what is being said, you will hear the fear. You will hear anxiety. And when you hear about those folks who brave social media – who push the envelope within their organisation, you will hear them talk [...]
Analyst Blog
I've just published a new report. The report, titled Supply Chain Management Adoption Trends and Customer Experience, finds that the total cost of ownership for SCM systems often exceeds budget.
Analyst Blog
As I've written in the past, financial analysts may provide good advice for investors in the tech sector. But their analysis is not very useful to buyers of technology products and services. It's not that they don't have insights, but they are writing for a different audience: investors, not customers and prospects.
Analyst Blog
In these challenging times, we are all asked to do more with less. For marketers, this means coping with an explosion of channels, transformation in the expectations of our customers and an abundance of data that can, in equal parts, obscure or facilitate insight. So where can you turn to scale your marketing efforts? The [...]
Analyst Blog
I'm excited to announce the launch of our new Constellation Academy Workshops. In these two hour, half-day or full day courses our analysts work with your organization to train and certify your employees on a variety of topics such as:
Analyst Blog
Premium Research
How Marketing Automation Transforms Your Marketing in the Age of Conversation
Market and Vendor Overview
Download the report snapshot
Today's marketers are consistently challenged to do more with less. Faced with an explosion in digital and social channels and an empowered and demanding customer base, marketers are turning to marketing automation software to manage, measure and scale their digital efforts.
The first generation of marketing automation software delivered significant value to those willing to invest in the solutions. However, changing market conditions have placed pressure on marketers and vendors alike, and a burgeoning range of vendors, features and functions adds a layer of confusion, obscuring the benefits offered by marketing automation.
Genesys, @genesyslab, has announced it is acquiring Angel, @angelcorporate, to improve its ability to deliver voice self-service applications more quickly and cost effectively. Genesys currently offers a market-leading voice platform, GVP, and has a strong presence in the large enterprise market. Angel, a SaaS voice portal provider, has earned a solid reputation in mid-size vertical markets.
Analyst Blog
A Comprehensive Approach Applying Disruptive Technologies To New And Existing Business Models
Press Release
The Why Behind Big Data Starts By Asking What’s The Business OutcomeSo organizations have lots of data. New techniques have emerged to correlate big data. Enamored by the potential of big data, leaders are now reinvesting in technologies to find hidden nuggets of insights with the business goals of...
Analyst Blog
Case Study
Why Hendrickson is Moving its Voice and Video Communications to the Thinking Phone Networks Cloud
Hendrickson selected Thinking Phone Networks' ThinkingVoice cloud communications system, and saved nearly fifty percent vs. the cost of its on-premises systems.
The Content Marketing Institute’s new report on Content Marketing in Australia is timed nicely for the upcoming Content Marketing Conference (4-6 March 2013). The report contrasts the content marketing approaches taken by marketers in Australia vs the USA and reinforces much that we already know: Over 60% of marketers expect to increase or significantly increase [...]
Analyst Blog
Case Study
How a Transportation Software Provider Transformed its Communications Using 8x8’s Cloud Service
Discover why TMW chose 8x8's cloud communications service to simplify IT operations and move to an OPEX rather than CAPEX model.
I can remember my first bulky personal digital assistant (PDA). It was cumbersome, hard to use and ugly. Very ugly. But I loved it. It felt like a ripple in the fabric of the future. While at university, I took notes on this PDA, scrambling to jot bullet points into the slim LED screen and [...]
Analyst Blog
During one day of this week, the week before Mobile World Congress (MWC) 2013, a triple coincidence occurred: Telefonica signed with NICE to introduce Mobile Reach (to address customer issues), the ‘TSAV 8 to Barcelona’ event was held in Tel Aviv and I (by coincidence) had arranged to vist NICE in order to understand Mobile Reach. In thinking through the implications of all three events, I perceive correlations with significant relevance to all customers, whether enterprise or individual.
Analyst Blog
A new chip called Bodywell was recently announced to reduce the potential risk of mobile device radiation by lowering its absorption rate in the body. Currently, there are minimal industry precautions on the potential risks from mobile device radiation. Mobile devices emit a non-ionizing electronic radio frequency, which can be absorbed by tissues closest to where the phone is held.
Analyst Blog
Premium Research
How Companies Are Gaining Positive ROI and Strategic Benefits from SCM TechnologyDownload the report snapshotCompetitive pressures, globalization and increasingly complex offshore manufacturing relationships are spurring organizations to expand their supply chain management (SCM) systems, which encompass a wide variety of technologies and capabilities. According to a survey conducted by our research partner Computer Economics, organizations that have implemented SCM technology report good return on investment (ROI), although they must carefully manage the total cost of ownership (TCO). The strong ROI characteristics of SCM are encouraging smaller and midsize companies to join their larger peers in adopting the technology. SCM technology providers offer increasingly sophisticated capabilities, at price points that encourage further adoption. The complexity of these applications, combined with the need to change business processes, however, mean that organizations will need to focus on change management in order to realize SCM benefits.
IRVINE, Calif. – February 19, 2013. Constellation Research, Inc. the research and advisory firm focused on disruptive technologies today announced the publication of “Current Trends in Supply Chain Management: Adoption and Customer Experience” by Constellation Vice President and Principal Analyst, Frank Scavo.
Press Release
Group buying has proven popular in Australia. In 2012, the market generated $504 million, and according to a December 2012 study by Telsyte, the top five sites showed year-on-year growth of over 9%. However, it is not all roses. Competition is fierce and the size of the market is not expected to grow as strongly [...]
Analyst Blog
Case Study
Why Pandora Chose Vana Workforce as its Platform for Managing Growth and Consistency
In 2010, Pandora Radio began a journey to move its entire Information Technology (IT) infrastructure into the cloud to create an agile, sustainable platform for future growth. Integral to the success of that strategy was a cloud-based Human Capital Management (HCM) technology.
Adoption of Oracle's Fusion Applications has been slow, in part, because of the success of Oracle's Applications Unlimited program. To better understand why, it is helpful to review some history.
Analyst Blog
Capgemini India Plays A Key Role In The Global Delivery ModelAnalyst and advisors gathered on February 12th, 2013 at Capgemini’s India headquarters located near the trendy and upmarket Powai suburbs of Mumbai. Capgemini India’s CEO, Aruna Jayanthi welcomed guests with a perspective on Capgemini India’s progress. With more than 40,000 people, the team plans to grow to 70,000 people in 3 years at almost a 20% CAGR year-over-year. Aruna sees the potential for up to 70% of Capgemini's infrastructure services delivery to come from India.
Analyst Blog
Changes at Infor More Than CosmeticAnalysts and tech watchers gathered on Valentine’s Day, February 14th, 2013, for Infor Summit, a progress check on Infor, the third largest independent applications vendor in the market. While many customers may not have heard of Infor, most have heard of the brands it has acquired over the last 20 years. These venerable brands include Baan, BPCS, Epiphany, Hansen, Intentia, Lawson, MAPICS, NXTrend, SoftBrands, and Syteline.
Analyst Blog