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At Fujitsu Forum, held in Munich in November last year, Benno Zollner (the CIO of Fujitsu Technology Solutions, outside Japan) asked the question: “Why are (organizations) spending so much for Workplace IT?” It is a good question. It has made me think 1) about mobile devices and 2) about roles and what is deployed with [...]
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We’re working on a report looking at “How Third Party Maintenance Plays A Role In SAP and Oracle Contract Negotiations”. If you are an Oracle or SAP customer, please take our survey. We’ll add you to the final report list when you complete the survey and provide a little information about yourself. Here’s the survey:
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Have you ever thought about the term ‘laptop’? It was invented to differentiate a portable class of PC from desktops. But, how many people use their ‘laptops’ on their laps? This has a practical productivity significance that many underestimate, and it may be one of the unsung reasons why tablets are so attractive… Think about [...]
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I can't wait for these technologies to be part of our daily lives. Which do you want the most?
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I have long been a fan of Posterous. It was a platform that was ridiculously easy to use – and was a great introduction to social media for those who were (or remain) cautious of technology and online publishing. But when Twitter acquired Posterous in 2012, it was only a matter of time before it [...]
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I'm tired of people talking about how social software solves everything and call for the end of email.Let me make my opinion perfectly clear: No one tool is perfect for all scenarios and no tool is effective without the right use-cases and process for using it.
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In the past few years, it has been evident that a revolution is brewing in the enterprise. Whether you like … Read More →
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There’s plenty of hype around startups – and around the founders of those startups. We buy books (books, really? Yes!) written by startup entrepreneurs, attend talks, download podcasts and go to conferences. Sometimes it can feel like meeting a rockstar rather than a business person. But for every startup, there are countless others, often behind [...]
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Today, Cornerstone OnDemand announced the availability of “Cornerstone for Salesforce”, effectively rebranding CyberU and reinforcing its commitment to bringing learning and training directly into the business applications used by employees, partners and customers every day.
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On December 20th, 2012, Silicon Valley based Adobe Systems announced the acquisition of Behance, a digital portfolio and community site for creative professionals. Constellation sources estimate the purchase price north of $150M. Founded in 2006, the SoHo, New York based company raised 6.5M in May 2012 from Union Square Ventures prior to the acquisition. The acquisition expands two key areas for the Adobe Customer Experience set of offerings:
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I had the great opportunity to present a webcast on February 7, 2013 on how to maximize Microsoft Project 2013 … Read More →
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Microsoft market research indicates that 78 percent of Fortune 500 companies are SharePoint users. Every day for the past five … Read More →
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On February 4, 2013 Oracle announced that it was purchasing Bedford, MA based Acme Packet for $1.7 billion. Acme Packet will be a division within the Oracle Communications Global Business Unit. 80% of this unit’s revenues comes from the carrier business, 20% is in the enterprise space. With Oracle’s gigantic software footprint and the mega trends outlined above, Oracle has an opportunity to propel Acme Packet’s SBC sales into all areas of Oracle’s broad software business.
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At the Avaya Evolutions event in Dallas (February 5/6, 2013) I had the opportunity to speak with Brett Shockley, Senior Vice President and General Manager, Avaya Applications and Emerging Technologies. The discussion focused around new technology Avaya is working on that will significantly impact and enhance contact center customer engagement: speech analytics and big data analytics. Both of these capabilities overlay two Avaya’s contact center products, Elite and the newer Avaya Aura Contact Center.
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SAP Plans A Standard Support Maintenance Fees Hike Of 5.5%For New CustomersFor new customers, SAP announced its intent to raise its standard support maintenance fee from 18% to 19% effective July 15, 2013. The standard support option was reintroduced in January 14, 2010, after much pressure from user groups. A few key takeaways:
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I would point out that this is not a 1% increase in maintenance fees: it is a 5.5% increase (1/18 = 5.5%).
If I were an SAP customer, I would have four questions for SAP:
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In the process of building new brands, there are three steps that I love:
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For implementation and ongoing support, most customers rely on their original vendors of major enterprise applications, such as ERP, CRM, and supply chain management (SCM). But what happens when the vendor is not up to the job? What steps can buyers take to mitigate the risk of vendor support failure and protect their investment?
These are questions that come to mind when reading about a recent lawsuit by a governmental agency in Puerto Rico against Infor, alleging that Infor "has been absolutely incapable of resolving serious problems" with the agency's implementation of an Infor product.
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The rapid growth in smartphones, social media and video has created new channels — many of which are handled separately than the traditional call center, causing inconsistent customer experiences. Today’s customers, especially the digital natives, seek immediate response to issues and are no longer satisfied with slow service or delayed response. They expect immediate connectivity and response to their questions and want consistent service and recognition regardless of the channels they choose.
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John Willshire and Mark Earls make you think. They chisel and shape ideas until they are sharp enough to be carved into your mind. As part of the Wharton Future of Advertising program, they put together this presentation that provokes a conversation around advertising and what it might look like in the year ahead.
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According to the FT in its piece about the latest iPad upgrade (January 30, 2013), Philip Schiller, Apple’s SVP of Worldwide Marketing, said 120m iPad owners were using these “rather than their old PCs” to fulfil both “business and personal needs”. The implication, at least according to Mr Schiller, seems that to be that the [...]
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At IBM Connect, Sametime has barely had any mention on the main stage. Furthermore, as one looks at the show program, there are only a couple of sessions on Sametime.
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The messages at this morning’s IBM Connect keynote event were clear: The future is “Social” and the new language of business is “Analytics”. Welcome to the future.All morning these messages were evangelized and demonstrated, from IBM executives and their demo teams, to clients like Bosch, Caterpillar and Regeneron Pharmaceuticals, and even from a Hollywood star-slash-collaborative film development entrepreneur. Each spoke on the transformational role that collaborative, social engagement is having in our business and personal lives, changing how we work, play, create, engage and in some cases even how we’re paid or rewarded for our efforts.
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Today at IBM Connect (the conference formerly known as Lotusphere), IBM unveiled their vision for how businesses can find, attract and hire the best employees; empower those people to get their jobs done as effectively as possible; and motivate them to be happy, productive and successful employees with long and rewarding careers. These three areas combine to deliver what IBM refers to as the Smarter Workforce.
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