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This post is part of the Deep Thoughts at Dreamforce Series of candid interviews with customer experience thought leaders. You can view the other videos in the series here.
Analyst Blog
Must Innovation happen outside of IT?
Does the experience, methods and even role definition of ‘IT’ developed over the last twenty years to operate PC-based, Client Server, data-centric, integrated enterprise applications protected by the Firewall, really fit with the new genuinely innovative use of mobile-based, Cloud architected, people-centric interactions?
Analyst Blog
Have Your Own Device, HYOD, is the driver of Digital Business and the issues for DAVOS 2014.
Bring Your Own Device, BYOD, is only important to internal IT operations!
Analyst Blog
Richard Napier concludes his series on Getting Social with Siebel by asking if this technology is truly ready for production.
Analyst Blog
Future of Work panel at Connected Enterprise shares approaches to producing the industry's most intuitive and innovative HR products.
Video
HootSuite Prepares For Enterprise Growth
On January 22nd, 2014, Hootsuite announced its acquisition of analytics provider uberVU for an undisclosed sum. The Bucharest, Romania and Cambridge, MA based software company brings 42 employees and over 200 customers to HootSuite. Key insights for customers and prospects include:uberVu provides Hootsuite with enterprise class analytics...
Analyst Blog
The word "robosourcing" is making its way into the technology media, and starting to skirt the fringes of the mainstream media via the help of Hollywood and other platforms like TED.Somewhere between the noise and the hype is the tangible reality that if we continue to innovate in the direction and the pace of today, robotics, connectedness, artificial intelligence and automation will converge on a single truth:
The single truth is that robots will enter to workforce. How we treat them will be another issue.
Analyst Blog
Mobile Management Consolidation Continues And VMware Accelerates Mobile Efforts
On January 22nd, 2014, VMware (NYSE: VMW) announced the intent to acquire Atlanta, GA based Airwatch for $1.54B. More than just an acquisition of a leading enterprise mobile management (EMM) vendor, the acquisition represents a cornerstone for VMware's mobile strategy for end user computing. Should the deal close, co-founder Alan Dabbiere will report to VMware CEO Pat Gelsinger. AirWatch will continue to be led by CEO John Marshall and included in VMware's end-user computing group, led by General Manager, Sanjay Poonen. Upon completion of the acquisition, the market impact is significant because:...
Analyst Blog
Well, no one was expecting this. Everyone knew and had conjectured that VMware was going to be buying someone in the MDM (Mobile Device Management) space, but to be fair AirWatch was never on the radar. Some of that was due to the fact that CEO John Marshall had declared that he wasn’t interested in selling and other was due to speculation on MobileIron and Good being better fits to what VMware traditionally did.
The funny thing, despite all that VMware has proclaimed for the last three years, they really haven’t been doing mobile.
Analyst Blog
There is something that tickles me about this tweet from the (now) out of hibernation Rosetta space probe.“Hello, world!”
Analyst Blog
Quarks
Getting to Know Your Cloud Provider’s Jurisdiction Is More Important than Ever
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This Quark examines what’s at stake in data center location, and reports on how one U.S. cloud identity innovator, OneLogin, is thinking more strategically about geography, with a significant commitment to new data centers in Europe.
That is, information security is not intellectually secure. Almost every precept of orthodox information security is ready for a shake-up. Infosec practices are built on crumbling foundations.Update: I've been selected to speak on this topic at the 2014 AusCERT Conference - the biggest information security event in Australasia.The recent tragic experience of data breaches -- at Target, Snapchat, Adobe Systems and RSA to name a very few -- shows that orthodox information security is simply not up to the task of securing serious digital assets. We have to face facts: no amount of today's conventional security is ever going to protect assets worth billions of dollars.Our approach to infosec is based on old management process standards (which can be traced back to ISO 9000) and a ponderous technology neutrality that overly emphasises people and processes. The things we call "Information Security Management Systems" are actually not systems that any engineer would recognise but instead are flabby sets of documents and audit procedures.The deep problem is that computer systems have become so very complex and so very fragile that they are not manageable by traditional means. Security needs to be re-thought from the bottom up. We need some bigger ideas.
Analyst Blog
Addition of industry pioneer expands Constellation's ability to provide research and advisory to senior executives seeking to dominate digital disruptionConstellation Research, Inc., announced today the addition of Andy Mulholland to the research team as Vice President and Principal Analyst. Mulholland, whose research focuses on Technology Innovation and its application to Innovative Business models in alignment with existing IT systems and services, expands Constellation’s ability to provide Digital Business research/solutions to its early adopter clients worldwide.
Analyst Blog
Addition of industry pioneer expands Constellation's ability to provide research and advisory to senior executives seeking to dominate digital disruptionLondon, United Kingdom – Constellation Research, Inc., the award-winning research and advisory firm focused on
Press Release
When I first joined the ADMA expert group for social media, there was a separate expert group for search. But as we met and discussions flowed, it seemed obvious that the two should merge. After all, when it comes to all things digital, search and social were – in most cases – essential collaborators. Or should be.In many cases, however, search and social are kept at arm’s length – each claiming digital marketing top spot.There is no doubt, however, that combining search and social has a much more powerful impact on almost any of your metrics. And with Google’s recent announcement around shared endorsements, this impact will become more formally entwined. Those who continue to resist social media’s siren call, or who keep the artificial silos in place across their marketing teams, will start to see performance of both search and social flounder.
Analyst Blog
"There's no 'I' in team," goes the old saying, but many seem to think there's a "1" in innovation. Maybe it's a side effect of the rise of savior entrepreneurs like Tesla Motors co-founder and CEO Elon Musk, but far too many seem to believe that innovation is the responsibility of one person within an organization, rather than something that's distributed throughout the leadership within an organization.The points made in the WSJ article are valuable insights for any CIO to absorb, but the idea that a CIO alone can enact sweeping, organization-wide change is a pipe dream.
Analyst Blog
In a press release today IBM announced it's intention to extend its current data center landscape from 20 to up to 40 data centers in 2014, effectively doubling the data centers running on SoftLayer architecture (our take on the acquisition is here). To get there IBM plans to invest 1.2B US$ in the coming quarters. Physical restrictions dictate only a finite number of data centers can be built, and as a result a finite amount of fiber can be installed. So being early and fast matters for numerous reasons...
Analyst Blog
These days when people talk about "big data", the most common scenarios involve things like shopping statistics for national holidays, global weather patterns, or perhaps the participation in online communities. While these topics are important, in my research I'm more focused on what I call Personal Analytics, or "small data." The goal of personal analytics is to provide a look at the statistics and patterns of a single person's work or activity, and help them determine ways to improve what they are doing.
Analyst Blog
Oracle has release a product for organizations needing to integrate their on-premises business applications with Salesforce.com.
Analyst Blog
A profile of Independent Siebel software support provider Rimini Street, with information for prospective customers, partners. and employees.
Analyst Blog
Digital technology is rapidly transforming NFL fan expectations. R "Ray" Wang explains how NFL teams can deliver the best fan experience with an innovative combination of data and context.
Video
Google has introduced activity streams to their file creation and sharing service, Google Drive.
While streams are a great way of discovering information, the problem is you have to be looking at them to see it! So where does Google want people's eyes?
Analyst Blog
Below is the webcast on the rise of the social enterprise that I participated in along with Michael Miscisin from Ernst & Young and Anthony Leaper from SAP. The show was hosted by Bonnie D.
Analyst Blog