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Remember that old saying that “when the product is FREE, the product is YOU”? Well Google are putting their advertiser’s money where your mouth is – with shared endorsements now being incorporated into search results. This brings together two powerful web transformation engines – search and social – in the one interface.
That means that those online reviews etc that you have contributed over the years are being aggregated behind the scenes and will begin to appear in the search results that you and your friends see when using Google Search. Your friends will know it is you, because the results will show your name and photo along with the review, +1, follows or shares that you have published on the web.
Analyst Blog
How a pound of prevention could soon render our current health care system irrelevant.
When was the last time you saw someone on the side of the road with an alternator burnt out or a fried carburetor? Not lately, since cars have long been instrumented with sensors telling us how specific parts are performing, with the data from these sensors alerting us that preventative action is required in order to sidestep automotive "trauma." Fix-it shops have largely been replaced by preventative maintenance service centers.
Analyst Blog
In his Siebel Essentials blog, Alexander Hansal continues his exploration of the Siebel Open UI. As described in an article earlier last year, Siebel Open UI enables us to display individual applets as "portlets" in any web portal. As of...
Analyst Blog
Competition intensifies in the cloud in 2014 as we see some cloud darlings led to the slaughter.
Already Slaughtered: no customizing. Up next: database multitenancy
Analyst Blog
Looking back over the last few years, Salesforce.com used to put a lot of emphasis on social business and specifically the Chatter brand, however now both terms have faded from Salesforce.com's marketing. Case in point, out of 16 sessions on today's agenda the word Chatter only appears once.
Mike Stone, SVP Chatter Marketing's response, "Chatter is the social heart of Salesforce1."
I could not agree more. Rather than talk specifically about collaboration or "being social", Salesforce is now focusing on their core business solutions of Sales, Marketing, Customer Service and HR. Chatter, and the collaboration features it provides, are integrated directly into those solutions.
Analyst Blog
Premium Research
Secrets to Crafting a Win-Win Relationship in the SAP Ownership Experience
This report is available exclusively through the Ireland/UK SAP Users Group. Request More Information
This document provides a seven step contract negotiations strategy guide to help buyers and prospective buyers of SAP navigate the complextiy of SAP software licensing and contract negotiations. This guide serves as a reference, checklist, and point of discussion with SAP during the beginning, middle, and end of the ownership experience. Though SAP may not honor all these rights today, they represent best practices we have gleaned from our involvement in over 1,500 enterprise software contract negotiations, including over 300 SAP contracts.
On January 7th, 2014, The Microsoft Dynamics CRM team announced a definitive agreement to acquire Herndon, VA based Parature for an undisclosed sum. This acquisition is Microsoft Dynamic’s CRM’s largest to date. Parature is an East Coast software start-up success story founded in 2000 by five Cornell students including Duke Chung. Originally named Cyracle Technologies, the company’s first product addressed the live chat market. Current CEO, Ching-Ho Fung, the first angel behind Blackboard, provided the initial angel investment in 2001. Parature’s key investors include Valhalla Partners, Sierra Ventures, and Accel Partners. The acquisition is significant for both Parature and Microsoft Dynamics Customers because:
Analyst Blog
Verint Adds to Vovici and Contact Center Assets To Expand Customer Engagement Offerings
On January 6th, Melville, NY based Verint® Systems announced a $514M intent to acquire Sunnyvale, CA, KANA Software. Verint is a software vendor with a core in analytical software. Verint’s core offerings provide enterprise intelligence and security intelligence. The acquisition is significant in the market because:...
Analyst Blog
In his Siebel Essentials blog, Alexander Hansal continues his exploration of the Siebel Open UI. Among the many changes and new features delivered with Siebel Open UI is the way how reports are delivered to end users. You might have...
Analyst Blog
Will 2014 be the year of a Siebel Renaissance when the advantages of the product are acknowledged and its place in computing is recognized as being permanent?
Analyst Blog
The Consumer Electronics Show begins Tuesday, January 7th, 2014 in Las Vegas. Dubbed consumer tech’s largest event, Constellation expects to see a few big things for #CES14. In fact, digital disruption is alive and well. The five forces of consumer tech: social, mobile, cloud, big data and video converged early in the consumer space and has commoditized faster than ever. Consumer tech often showcases what the art of the possible will be for the enterprise. Four big categories for CES embody this digital disruption for consumers:
Analyst Blog
A profile of Filemobile, a company with the potential to disrupt the market with an Inclusion Theory Layer product called Media Factory.
Analyst Blog
In the fourth installment in Richard Napier's series on Getting Social with Siebel he asks if social engagement can be extended to CRM packages other than Oracle Siebel.
Analyst Blog
Yesterday it was reported by The Verge that anonymous hackers have accessed Snapchat's user database and posted 4.6 million user names and phone numbers. In an apparent effort to soften the blow, two digits of the phone numbers were redacted. So we might assume this is a "white hat" exercise, designed to shame Snapchat into improving their security. Indeed, a few days ago Snapchat themselves said they had been warned of vulnerabilities in their APIs that would allow a mass upload of user records.
Analyst Blog
When it comes to the supply chain space and solutions, there are three trends I am looking for in 2014:
Analyst Blog
David Schwab, who co-founded Scopus Technology and was Vice President of Sales until Scopus was acquired by Siebel Systems, has joined the board of FusionOps.
Analyst Blog
Ten Trends For Cloud Computing In 2014 To Dominate Digital Disruption
Constellation’s cloud computing research falls under the Tech Optimization and Innovation business theme and throughout other areas where applications are applied. The trends for 2014 cover across the entire cloud stack.
Holger Mueller, VP and Principal Analyst, covers the impact of Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) as well as HR Technologies in the Future of Work. R “Ray” Wang researches the impact of Cloud Computing on business strategy and the application landscape.
Analyst Blog
InsideAR 2013. R "Ray" Wang discusses Augmented Reality
Video
An unhappy holiday for Target customers
A week before Christmas, Target in the US revealed it had suffered a massive payment card data breach, with some 40 million customers affected. Details of the breach are still emerging. No well-informed criticism has yet to emerge of Target's security; instead most observers say that Target has very serious security, and therefore this latest attack must have been very sophisticated, or else an inside job. It appears Target was deemed PCI-DSS compliant -- which only goes to prove yet again the futility of the PCI audit regime for deterring organized criminals.
Analyst Blog
Every Brand Should Have A Plan For A Data Breach
The confluence of centralized personally identifiable information, reliance on digital channels, ease of hacking of magnetic stripes, and the application of the Willy Sutton rule ( a.k.a. you rob banks because that’s where the money is) improve the odds that many organizations will face a data breach. The question is not whether one will happen, but more a question of when and to what extent. How a brand addresses the customer experience component during a data breach will have significant impact that will subsume all other brand efforts up and until the data breach.
Analyst Blog
First I want to wish happy holidays to everyone and their families and friends. As a child we were told that jolly Saint Nick would come down our chimneys on December 24th and deliver presents to all the good boys and girls. The rotund man dressed in red would be able to canvass the globe only powered by a sleigh pulled by reindeer – and amazingly have 100% on time delivery and usually 100% perfect order (there are still some orders I placed that had substitute products). So how does he accomplish this?
Analyst Blog
Facebook's challenge to the Collection Limitation Principle
An extract from our chapter in the forthcoming Encyclopedia of Social Network Analysis and Mining.
Stephen Wilson, Lockstep Consulting, Sydney, Australia.
Anna Johnston, Salinger Privacy, Sydney, Australia.
Analyst Blog