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For business to generate value from their investments in social initiatives, integrated programs need to be rolled out across five dimensions:...
Analyst Blog
In the marketing industry, we have been talking, writing and even creating a shift in the way that we do business for over a decade. Early blogs and (what is now called) social media provided an inkling into where the shift was going – away from paid media into “owned” and “earned” media.
Analyst Blog
I don’t know about you, but I do worry about cybercrime. I just got another notice in the mail from a company saying that they “may have had a security breach.” The security of CRM or customer data is clearly something that customers care about. Its become so common that it’s almost not a shocker when […]
Analyst Blog
A colleague recently shared this Washington Post article with me: This year, I resolve to ban laptops from my classroom. Yes, I have seen the studies about long-hand versus typed notes (long-hand wins). But that is comparing across one dimension -- something everyone in any of my classes or workshops knows is not what you want to do.
Your learning experience or meeting is not about lecture and taking a test... or at least it shouldn't be. It should be about the full process: The best course design or collaboration using the best tools (electronic or not), designed to work in the best way with your own skills, context, and needs.
Analyst Blog
Dating is big business. There are generic dating sites designed to help you find a date, a life partner or someone just to hang out with. There are also incredibly focused dating sites that are designed to introduce you to other people who have the same particular passions and interests as you. Maybe you are […]
Analyst Blog
The February 13th, 2015 Wall Street Journal story spotlighted many of the rumors around the developments behind Apple going into the car business. Framed around challenging Tesla Motors, the story discussed how Apple may be putting together an Apple branded electric vehicle. Vice President Steve Zadesky of iPod and iPad fame is said to be leading the charge with a mandate to hire up to 1000 folks both internally and externally for the code named Titan project. Apple has neither confirmed nor denied any elements of the Wall Street Journal story (see Video 1).
Analyst Blog
Predictive analytics is finally changing.Instead of trying to predict behavior step-by-step as most predictive applications do, why not use the pattern as a loose guideline of a sought outcome, break down the steps, and consider the many options available at each step?
Analyst Blog
The White House Summit on Cybersecurity and Consumer Protection was hosted at Stanford University on Friday February 13. I followed the event from Sydney, via the live webcast.
Analyst Blog
SAP had their first anual analyst meeting in San Francisco and it was a good time to catch up on overall progress almost 6 months after SuccessConnect in Las Vegas (my takeaways here).
Analyst Blog
This is a repost of my analysis of the Right to be Forgotten. Original post published September 30, 2014. The European Court of Justice recently ruled on the so-called "Right to be Forgotten" granting members of the public limited rights to request that search engines like Google suppress links to Personal Information under some circumstances. The decision has been roundly criticised by technologists, by American libertarians, and even by some privacy advocates. Objections are raised on various grounds; the one I want to answer here is that search engines should not have to censor "facts" retrieved from the "public domain".
Analyst Blog
Over the past few weeks I have been meeting with a number of supply chain services companies who are talking about and focusing on developing solutions that will allow users to be laser focused with demand sensing and shaping. Very interesting and exciting for supply chains – these supply chains strive to eliminate or at least control the lumpiness associated with their demand patterns.
However this begets a question – is this necessarily good?
Analyst Blog
The success of every department depends on the CxO’s fluency of the apps and underlying cloud technology that, both, power and are produced by organizations in the digital age. Consequently, all CxOs should be aware of major trends in cloud technology. I’ve identified nine of these cloud trends in my latest piece of research, “Nine Cloud Trends Every CxO Needs to Know in 2015”. This report provides a comprehensive first look at these key trends and allows CxOs to familiarize themselves with them and then drive to first actions and conclusions for their respective enterprise.
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Analyst Blog
Premium Research
The State of Cloud in 2015 and Beyond
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A high-level and comprehensive analysis of key trends in the cloud space in 2015 and beyond.
Your Enterprise has had amazing productivity improvements in its manufacturing operations for a low investment by adding Sensing to critical points in the flow process. The sensors are spread across the entire internal material and process flow from warehouse to inspection in an Intranet of Things. Logically the next move is to use the Internet of Things externally to add the same capabilities to the flow of materials from its suppliers.
Analyst Blog
Today we learned that Saba Software (Saba) is being taken private by San Francisco headquartered Vector Capital (Vector). The deal is valued at 400M US$ (see here) - setting the Saba stock price at 9 US$.
Analyst Blog
There are so many kinds of data that it is hard to keep up with it all. There is the data that we know about – the digital items we intentionally create. There are digital items that are published – like books, websites and so on. There is email which creates its own little fiefdom of data.
For marketers, this data abundance is brilliant, but also a distraction. We could, quite possibly, spend all our time looking at data and not talking to customers. Would this be a bad thing? I’d like to think so.
The question we must ask ourselves is “who is eating whom?”.
Analyst Blog
This report is about The State of Customer Success Management in 2015. It goes into detail about how next generation customer experience is guiding the success of Customer Success Management. A shift to Customer Success Management is emanate because we live in the world of a continuous, opt-in economy, where the value of a customer is determined by how long they stay a customer and if they continue to increase their purchase amounts over time. As a result, companies must prepare themselves to deliver great, continuous and consistent customer experiences.
Analyst Blog
Quarks
State of the State: Digital Transformation Services
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Constellation forecasts that the complete digital transformation services space will surpass $100.7 billion in 2020. This report identifies seven trends to watch in the services market as it gains traction in 2015.
Learn how companies can strike a balance between privacy and the business value derived from big data. Steve Wilson and R "Ray" Wang discuss major trends at the intersection of big data and privacy.
Video
As an analyst you attend a lot of events every year, user conferences and analyst briefings being the most prominent event types. So looking at the year in review – let me comment on some Dos and Don’ts and as well offer some suggestions for 2015.
Analyst Blog
The latest Constellation Research state of enterprise research report explores the impact of digital transformation on the services front. As so many different pieces of the digital transformation space come together, Constellation believes that the Digital Transformation Services category is set to explode in 2015, and we forecast it to surpass $100.7B in 2020.
Since the Digital Transformation Services have been poorly defined and often confused, in this state of enterprise technology report, Constellation defines the space, provides a high level overview of the seven key pillars, and notes various provider categories.
At the core, this report is about a big shift that has occurred with customers. When it comes to Digital Transformation Services, most customers seek turn-key solutions and no longer have time for extensive vendor selection efforts. In fact, customers now prefer close knit partnerships between service providers and technology vendors versus an objective arm’s length relationship.
Analyst Blog
My new report, "Privacy Enters Adolescence", focuses on Safety and Privacy. This report identifies seven trends of which you should be aware in order to protect your customer's information.
Here's an excerpt from the report...
Analyst Blog
Launch Of SAP S/4 Provides Catalyst For Organizations To Update Their Next Gen Apps Strategy: Now Is The Time To Rethink Your Apps Strategy With SAP
While determining where to go in the future, Constellation recommends the following strategies in determining a go forward strategy with not only SAP, but also legacy ERP vendors on the journey to digital business and digital transformation.
Analyst Blog
The reason the FCC was forced to create a new “Open Internet” regulatory plan was because Verizon sued the commission over its legal standing to regulate network neutrality — and won. In the Venture Beat article it said that Hank Hultquist, AT&T’s VP of federal regulatory set the tone for his brand’s positioning on the change in a blog post. He says that AT&T’s position that the broadband service it sells is actually an “information service” and not a telecommunication service as described in Title II. It also says that the FCC simply has no authority to reclassify broadband without first completing a complete study of the existing marketplace. When the FCC has to defend reclassification before an appellate court, it will have to grapple with these and other arguments,” Hultquist wrote.
The reclassification to Title II will give the commission the legal framework and the authority to enforce network neutrality rules on Internet service providers (ISPs) like Verizon, AT&T, and Comcast. The commission will be able to make sure no carrier gives priority to one Internet content provider’s data packets over those from another.
Analyst Blog