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What is the API Economy? Why not knowing about your APIs, could hurt your business? One of the issues is that the APIs you currently have may not be making that seamless, contextual transition in the ubiquitous channel / device world most customers live in daily. The ability to making interactions into engagements that are seamless is really important in the multi-channel, multi-device, omni-channel world – which doesn’t — in reality — always exist like the marketing by some vendors says it does.
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If you follow me you know that I admire the technical prowess of SAP, but despise about twice as much their marketing “acumen” (there are no other words that are politically correct and fit nicely between quotation marks).
They innovate in technology and throw it away in marketing. The latest launch event, yesterday, of S4/HANA (S stands for simple, 4 is the release number, and HANA stands for — er, well… HANA #LeSigh) continued that trend, with a twist.
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I spent a busy 2 days with Oracle at their annual Oracle Value Chain Summit. The main theme for the visit, similar to what was discussed at Oracle’s Open World conference at the end of the 2014 was the importance of cloud within the portfolio of Oracle solutions. Oracle also showcased the wide breadth of solutions and case studies they have in the supply chain space – a testament to the mega vendors solution portfolio.
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Part 3; A Digital Business is more than the addition of e-commerce channels, instead it must embrace three distinct and different business functions. Digital Business models are defined as agile, dynamic, and responsive to external opportunities through sense and respond capabilities. This is the common terminology used in relation to the Front Office, with the external role winning of sales revenue.
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On February 3rd SAP announced what the vendor called its biggest product announcement since the launch of the venerable R/3 system back in 1992.My top 3 takeaways...
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Last week at Lotusphere 2015, I mean IBM ConnectED 2015, I had the pleasure of presenting with Mat Newman and Carl Tyler on the 25 year history of Lotus Notes.
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Over the past few years we have seen some remarkable changes in the landscape of work. Looking back, these changes seem small, but each contributed to a growing momentum, which when added together, provide a clear path to where we are today and where we are heading. Let’s take a look at some of these.
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In case you missed them, here are the most read blog posts and research reports from January 2015.
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Apparently today was "new apps for social business on mobile devices" day. Below are four announcements that I'm aware of. (in alphabetical order)
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The 94 year old retailer, Radio Shack, is on the verge of no longer being in existence. Sad, but another example of digital disruption in the retail supply chain. Radio Shack was one of the leading retailers when it came to cutting edge electronics. I remember as a kid going there to get a new tape recorder (yup I played my first Van Halen cassette, 1984, on a tape recorder from Radio Shack) or when cordless phones came out, Radio Shack was the go to place to acquire such technological marvels. There is a picture circulating around social media about all the technologies you could have at Radio Shack in the 1990s…that are all now contained in that device we carry in our pockets – the smart phone (see below). Talk about digital disruption.
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On Feb 3rd, Jive Software is launching the first of what Jive calls Workstyle applications. These specific purpose applications expand, not replace the platform they offer today with Jive (internal) and JiveX (external) community software.
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What? I mean, what???? Seriously? I have been talking about digital transformation for nearly four years now and began to write about the transformative power of data (what digital refers to) over 15 years ago (when I began to cover EFM at Gartner ‘member?). Why on earth would I want to stop talking about it now – when its finally reached the peak of the hype cycle and is beginning to be adopted?
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VMWare has made February the month of the Cloud, promising 28 days of Cloud Insight. Can they deliver? What are the implications for the market?"
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Clearly, there’s a big demand for Superbowl commercials, which – along with the impressive real-time audience the big game receives – is the reason television networks can demand such a high price. However, is the investment worth the return when audience fragmentation is so high?
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Last week Oracle provided an update on its engineered systems – mainly the launch of the new X-5 line. When Chairman and CTO Larry Ellison took the stage – he had a surprise in the bag that few counted on – that Oracle would now start to compete in the space of two socket servers.
So let’s look at the implications:
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This report is about how Customer Service and Support is evolving into Customer Success Management as top differentiator by companies and brands that understand the importance of the digital disruption and how it is affecting their business and their customers.
This is one of Constellation’s reports on the State of Enterprise Technology in which we assess the state of technologies Constellation has identified as essential to digital transformation. This research report explores a key area – customer service and support.
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In this presentation, you will learn basic principles of public speaking as well as professional techniques for keeping the audience focused on you and your message.
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This case study examines Ian White’s implementation and deployment of Zimbra. Ian White won the 2014 SuperNova Award in Next Generation Customer Experience for his leadership of this project.
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Like many industry observers, I was also surprised when SAP started to prominently feature IoT as a key message by mid of 2014. Not that IoT is not an important trend and a key strategy to transform the way how enterprises and their customers deal with ‘things’ – so the revenue potential is there – the question is what can SAP really contribute to the immense technological challenges that encompass IoT. The questions started to pile up as conversation with customers almost never pointed to SAP as a solution in the space, so getting (finally) briefed by SAP on the IoT strategy was very welcome....
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Constellation recently published our "State of Enterprise Technology" series of research reports. These reports assess the current state of the enterprise technologies Constellation has deemed significant to digital transformation. These reports also describe the future usage and evolution of these technologies.
The State of Collaboration in 2015 is my first contribution to this series of reports. This report is designed to help you set benchmarks and prepare for your collaboration future. Here's an excerpt from the report...
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Today on National Data Privacy Day, TextPower announces that the company has been granted an important patent for a “text messaging authentication system” that is the basis for the company’s TextKey™ platform. Websites using the TextKey™ platform will offer their users higher security, easier logins and less hassle and save themselves from the most common cause of customer support calls — lost login IDs and passwords. TextKey™ will significantly reduce enterprise or e-commerce website operating costs and inoculate them against the most common forms of hacking: social engineering, password theft, key loggers and phishing schemes.
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“People trust people, not brand advertising.” For the last few years, marketing analysts and social media marketers have been sharing copious studies and statistics which reiterate that sentiment. They give credit to social media for this new reality and point to the “wisdom of crowds” effect, which references the observation that people tend to believe what the masses say and share on social media, despite personal experiences or empirical evidence to the contrary. If enough people hold this belief, it must be true.
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If the digital economy is really the economy then it's high time we moved beyond hoping that we can simply train users to be safe online.
For most people, the World Wide Web experience still a lot like watching cartoons on TV. The human-machine interface is almost the same. The images and actions are just as synthetic; crucially, nothing on a web browser is real. Almost anything goes.
It's the suspension of disbelief when browsing that lies at the heart of many of the safety problems we're now seeing. Inevitably we lose our bearings in the totally synthetic World Wide Web. We don't even realise it, we're taken in by a virtual reality, and we become captive to social engineering.It's the suspension of disbelief when browsing that lies at the heart of many of the safety problems we're now seeing. Inevitably we lose our bearings in the totally synthetic World Wide Web. We don't even realise it, we're taken in by a virtual reality, and we become captive to social engineering.
But I don't think it's possible to tackle online safety by merely countering users' credulity. Education is not the silver bullet, because the Internet is really so technologically complex and abstract that it lies beyond the comprehension of most lay people.
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