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Improving ‘Service’ in the broadest definition of the term has historically been taken to mean optimization through centralization. The Business Disruption introduced by the Internet of Things, IoT, introduces new types of Smart Services and responsiveness achieved by decentralized autonomous interactions providing individually optimize responses. This may be counter-intuitive to some views of a Smart City as achieving new levels of centralization to optimize management.
Analyst Blog
Often times, as a customer, you want to know a little bit more about what a company offers and when you find that information you want to be able to act on it. With the partnership between Verint and TimeTrade, customers will have more seamless omnichannel experiences for consumers. How Will This Partnership Work? The TimeTrade […]
Analyst Blog
The Americas' SAP Users' Group has released its second member survey on SAP's HANA platform, providing a series of detailed insights on how customers are adopting it. (Disclosure: I am a former ASUG employee and helped design the survey prior to joining Constellation Research.) Here's a look at some of the key results, as summarized in an ASUGNews article:
Insight Blog
Qlik is not retiring its venerable QlikView product, but the company’s future lies with Qlik Sense and cloud services. Here’s what stands out… Continue reading →
Analyst Blog
IBM has acquired video content management platform vendor Clearleap in a move that underscores the growing importance of video in not just the consumer world, but enterprises as well. Here are the key details from IBM's announcement:
Insight Blog
Dropbox is getting out of the email and photo-sharing game by shuttering Mailbox and Carousel early next year, in a move that could ultimately benefit its enterprise file-sharing customer base. Here are the details from an official company blog post:
Insight Blog
An unpublished letter to the editor of The Economist.Just as generalists mesmerized by quantum physics are prone to misapply it to broader but unrelated problems, some are making exorbitant claims for the potential of blockchain to change the world ("The trust machine", The Economist, October 31st). Yes, blockchain is extraordinarily clever but it was designed specifically to stop electronic cash from being double spent, without needing central oversight. As a general ledger, blockchain is unwieldy and expensive.
Analyst Blog
Quarks
As E-Commerce Redefines Retailing, Customer Expectations Grow, While Brick and Mortar Evolves to Meet New Demands This report examines how retailers are repurposing their physical assets and creating new business models in response to disruptive pressures posed by digital. This paper discusses the systems and business processes in which CxOs must partake in order to flourish in the digital retail environment.
Insight Blog
Salesforce has built on last year's release of Lightning Connect with Salesforce Connect, a new tool it says can tap into third-party data sources without the need to write any code. Here are the details from an official Salesforce blog:
Insight Blog
Microsoft has unveiled a series of enhancements to its Power BI data-visualization and exploration tool, including an integration with Cortana for voice-based queries; a set of algorithms for quickly surfacing insights from data sets; and an enterprise-level gateway for connecting to on-premise data sources.
Insight Blog
One irrefutable trend in 2015 has been growing enterprise adoption of big data platforms including Hadoop and NoSQL databases. Yet as companies move beyond big data pilot projects and try to do more with their deployments, many struggle to achieve repeatability and productivity. Short on experienced talent, companies look for any way possible to avoid one-off-coding and development work.Enter Informatica, which last month introduced Informatica Big Data Management, a three-part offering aimed at big data integration, governance and security challenges. Big Data Management replaces Informatica’s PowerCenter Big Data Edition with a separate, subscription-based product line aimed exclusively at big data environments.
Analyst Blog
Workday has its European Rising event happening in Dublin this week and announced a next level of partnership with ADP.
Analyst Blog
Google has announced a limited preview for Cloud Vision API, a type of programming tool that could have significant implications for the future of enterprise applications, particularly in the area of productivity and collaboration. Here are the key details from Google:
Insight Blog
The Internet of Things, or IoT, is currently moving towards the top of the hype curve driven by a series of amazing predictions. However if asked to explain what IoT brings to business capabilities, or what technology components comprise an IoT solution, remarkably few people would be able to answer comprehensively. Those who did answer would tend to be able to identify just a single aspect of IoT; and what that was would be dependent on whether they worked in Operational Technology, Information Technology, or even Social Marketing.
Analyst Blog
SOASTA, a performance analytics firm, announced the results of its 2015 Holiday Retail Readiness Survey, which revealed: 66% of Americans expect they will lose their temper this holiday season over annoyances such: 38% as traffic/parking 37% long lines in stores and websites and 19% mobile apps that don’t work 28% claiming that Christmas music and décor […]
Analyst Blog
Constellation Research was named Independent Analyst Firm of the Year for the second year in a row by the Institute of Industry Analyst Relations! The Constellation team is honored by the award. This is the third IIAR award bestowed upon Constellation since our founding in 2011 when we were named New Firm of the Year.
Analyst Blog
LiveOps, a global leader in cloud contact center and customer service solutions, and Marlin Equity Partners, a global investment firm with over $3 billion of capital under management, today announced the completion of Marlin’s acquisition of LiveOps Cloud Platform. Venture capital firm Presidio Partners, an existing investor in LiveOps, participated in the acquisition alongside Marlin. Current […]
Analyst Blog
This report, from influencer marketing platform Little Bird, identifies the top 20 thought leaders on the Future of Work that the business world is paying attention to. It also identifies the top 20 companies paying the most attention to conversations about this topic.
Analyst Blog
The purpose of the digital transformation capabilities? So companies can reach out and better connect with customers. Microsoft’s customer engagement solution, Dynamics CRM 2016, will be available worldwide. Their focus has been on transforming their CRM offerings to leverage the full power of Microsoft – harnessing the strength of the intelligent cloud to help companies deliver amazing customer […]
Analyst Blog
With the Hewlett-Packard corporate split complete, Hewlett-Packard Enterprise is ramping up its hybrid cloud strategy with the launch of Synergy, a new hardware-software platform that delivers what HPE calls "composable infrastructure." Here are the key details from HPE's announcement at Discover 2015 in London:
Insight Blog
Microsoft has released what it calls the most comprehensive version of Dynamics CRM ever, with key advancements on the fronts of analytics, mobility and customer engagement. Here are the key details from an official blog post on the announcement:
Insight Blog