Executive Summary

This Best Practices report covers the trends that underly the operation of workforce management systems. It describes criteria that CxOs need to apply to the selection of such workforce management systems, with special consideration of changes in best practices resulting from the SARS-CoV-2 pandemic. It also analyzes and discusses the top people trends that affect the workplace in general and workforce management specifically.

The report concludes with recommendations that will help enterprises select the right workforce management system. 

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