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Customer Story

How DexCom Leverages AI To Tackle Diabetes

Data to Decisions
Dexcom, which makes glucose monitoring equipment and technology, is betting that it can dramatically expand its total addressable market for people with diabetes with a big assist…
Larry Dignan
Trends

It’s Time To Let Cross-Sell and Upsell Die

Matrix Commerce
As go-to-market (GTM) models for B2B organizations continue to evolve, one thing has become clear. Businesses need to focus more on customer lifetime value (CLTV) as a North…
Martin Schneider
Best Practices

From Cost Center to Catalyst: The New GCC Playbook

New C-Suite
Global capability centers (GCCs) are evolving rapidly from offshore delivery hubs into strategic engines of innovation. They are becoming a core part of how enterprises build…
Chirag Mehta
Big Idea

Ray’s Law on AI Intelligence

Data to Decisions
The artificial intelligence (AI) revolution is moving at an exponential pace that will exceed human comprehension. Technology leaders need to shift from linear thinking to…
R Ray Wang
CR Pulse

Customer Success Software: Gainsight

Next-Generation Customer Experience
Market Description The core tenets for customer success solutions remain focused on automating postsale processes leading up to managing renewal—and, in some cases, expansion…
Martin Schneider
Open Research

Three Laws of AI to Consider

Data to Decisions
During a recent panel discussion on artificial intelligence (AI) and the law, the issues of trust and responsibility were considered. One of the questions from the audience asked…
Darcy Paul
Customer Story

Vendor Deep Dive: Hitachi Digital Services Strategy

Data to Decisions
Hitachi Digital Services is looking to leverage its ability to integrate operations technology (OT) and information technology (IT), combined with industry domain knowledge, data,…
Larry Dignan
Customer Story

Boomi World 2025: Lessons From Early AI Agent Efforts So Far

Data to Decisions
Artificial intelligence (AI) agent projects are just starting, and many are in the proof-of-concept stage. What's clear is that your boardroom is about to ask for an agentic AI…
Larry Dignan
Market Overview

Customer Success Is an All-Season Sport

Next-Generation Customer Experience
Recent developments in how organizations engage with their customers, predicated on customer demands as well as advancements in generative and agentic artificial intelligence …
Martin Schneider
CR Pulse

Product-Centric Cloud ERP: Epicor

Data to Decisions
Market Description Product-centric cloud enterprise resource planning (ERP) focuses on how organizations make, sell, and distribute physical goods. The key components focus on…
R Ray Wang
CR Pulse

Sales Force Automation: Salesforce

Matrix Commerce
Market Description Sales force automation (SFA) solutions focus on documenting and addressing the entirety of the sales process—automating and recording the specific stages,…
Martin Schneider
CR Pulse

Services-Centric ERP: Unit4

Future of Work
Services-centric enterprise resource planning (ERP) provides financials and professional services capabilities for organizations that deliver services to customers. The most…
R Ray Wang
Quarks

Content, Engagement, and the Chaos in Between

Data to Decisions
What If You Could Manufacture Opportunity? This is not to ask what if you could manufacture campaigns. Instead, this is to ask if we could think about manufacturing…
Liz Miller
CR Pulse

Cross-Platform Agentic AI: Infosys Topaz

Market Description Constellation Research estimates $8.2 billion in revenue with a $109.74 billion market for cross-platform agentic artificial intelligence (AI) by 2030,…
R Ray Wang