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Reflections on the Future and the Opportunity in Intelligent Work

Future of Work
Have you ever attended an event and just had something stick in your head for days or even weeks? Months? Smartsheet ENGAGE, in early November 2025, raised just such a question: What matters in the reality of work? 
Liz Miller
Big Idea

Measuring Go-to-Market Success of Agentic AI: Five Critical KPIs

Revenue & Growth Effectiveness
This report outlines five KPIs that growth organizations can leverage to both guide their use of agentic AI tools and measure their effectiveness. These KPIs span from productivity gains for human workers to improvements in business outcomes, including conversion rates and overall customer satisfaction. Learn practical examples of how practitioners can quickly implement and measure their AI usage and track success.
Martin Schneider
Customer Story

Rimini Street’s Second Act Will Include a Heavy Dose of Agentic AI, UX

Data to Decisions
Rimini Street's first act took 20 years, but the second one will move much faster as the company aims to layer agentic AI over legacy enterprise resource planning (ERP) systems. The strategy: enable enterprises to accelerate their automation and artificial intelligence (AI) plans while relegating reliable yet legacy systems to plumbing.
Larry Dignan
Open Research

Constellation Research's CXO Confidence Survey

Data to Decisions
Executive Summary  Constellation Research’s 2025 CxO Confidence Survey examines enterprise sentiment among senior decision-makers navigating a landscape defined by complexity and cautious progress. The findings show that optimism is returning to…
R Ray Wang, Hannah Mason
Open Research

Constellation Research's 2025 AI Survey

Data to Decisions
Executive Summary  Artificial intelligence (AI) has shifted from experimentation to execution. Nearly all respondents (95%) to Constellation’s 2025 AI Survey report actively using AI technologies, with most scaling efforts focused on employee…
R Ray Wang, Hannah Mason
CR Pulse

Contact Centers Find a Voice in the AI Era

Marketing Transformation
Market Description The contact center is an exceptional example of the subtle but critical difference between a bulwark and a vanguard. A bulwark is the defensive core—a protective barrier that acts as a shield—asked to bear the brunt of an…
Liz Miller
Customer Story

Google Public Sector Summit 2025: Takeaways on Data, AI, and ROI From Seven Technology Leaders

Data to Decisions
Public sector technology executives laid out a series of takeaways and best practices at the Google Public Sector Summit in Washington, D.C., in October. The takeaways ranged from focusing on your data foundation to use cases for artificial intelligence (AI) agents and the importance of training and human-in-the-loop processes. 
Larry Dignan
CR Pulse

Sales Force Automation: Salesforce

Matrix Commerce
Market Description Sales force automation (SFA) solutions focus on documenting and addressing the entirety of the sales process—automating and recording the specific stages, actions, and outcomes of the process as a means to improve productivity of the sales…
Martin Schneider
CR Pulse

Sales Force Automation: SAP

Matrix Commerce
Market Description Sales force automation (SFA) solutions focus on documenting and addressing the entirety of the sales process—automating and recording the specific stages, actions, and outcomes of the process as a means to improve sales force productivity…
Martin Schneider
Big Idea

Augmenting and Accelerating Frontline Productivity

Data to Decisions
Executive Summary Today’s frontline workers face a confluence of forces that will dramatically reshape business models, impact employee experience, transform customer experience, and affect stakeholder satisfaction. An aging population, war for talent, and…
R Ray Wang
Trends

Assessing Agentic Enterprise Readiness

Future of Work
Executive Summary Agentic artificial intelligence (AI) sits top-of-mind for many executives, especially those focused on experience delivery and customer engagement. Although many have launched isolated experiences or proof-of-concept (POC) initiatives, few have reached a…
Liz Miller
CR Pulse

Infor Evolves Its EAP for the AI Era

Matrix Commerce
Market Description Enterprises run enterprise applications to manage and automate their innate value-creation process. Enterprise resource planning (ERP) systems are the most prominent, but there are also customer relationship management (CRM), human resource management (HCM)…
Holger Mueller
CR Pulse

Sales Force Automation: ServiceNow

Matrix Commerce
Market Description Sales force automation (SFA) solutions focus on documenting and addressing the entirety of the sales process—automating and recording the specific stages, actions, and outcomes of the process as a means to improve productivity of the sales…
Martin Schneider
Trends

Five Ways To Leverage Agentic AI To Reinvent Your Growth Operations

Matrix Commerce
Executive Summary Growth leaders have reached a critical moment. The crossroads of highly composable software-as-a-service (SaaS) applications and agentic artificial intelligence (AI) tools are driving a need to rethink how enterprises build, maintain, and optimize their go…
Martin Schneider
CR Pulse

Oracle Makes It 4 for 4: Oracle Database@AWS Is Generally Available

Matrix Commerce
Market Description Enterprises run on transactions, and this means that transactional databases remain critical for enterprises. The ability to seamlessly scale transactional databases has always been a core challenge for vendors and subsequently for their enterprise users…
Holger Mueller
Customer Story

Abrigo: How a ‘Lift and Shine’ Migration to AWS Set Software Vendor Up for AI

Data to Decisions
When Abrigo, which provides compliance, credit risk, and lending software for financial institutions, launched a series of new capabilities to its Abrigo AI suite in September this year, the effort was more than a product launch. The additions were the payoff in product velocity…
Larry Dignan
CR Pulse

AI-Led Collaborative Product Development With Pendo

Data to Decisions
Executive Summary The rapid adoption of generative artificial intelligence (GenAI) and the emergence of agentic software have disrupted how enterprises design, build, and evolve digital experiences. Pendo, a platform long associated with product analytics and in-app guidance,…
Chirag Mehta
CR Pulse

Sales Force Automation: HubSpot

Matrix Commerce
Market Description Sales force automation (SFA) solutions focus on documenting and addressing the entirety of the sales process—automating and recording the specific stages, actions, and outcomes of the process as a means to improve productivity of the sales…
Martin Schneider
Open Research

Constellation Research’s 2025 Analyst Relations Survey

Data to Decisions
Executive Summary  Constellation Research’s 2025 Analyst Relations Survey provides a snapshot of how analyst relations (AR) professionals are navigating fixed budgets, shifting expectations, and the rising impact of artificial intelligence (AI)…
R Ray Wang, Hannah Mason
Trends

IBM Embarks on a Fault-Tolerant Quantum Voyage

Data to Decisions
Market Description In June 2025, IBM shared an updated roadmap for its quantum offerings that reflects new dates and systems as well as the industry’s overall attention to quantum error correction. The report looks at architecture qualities for quantum…
Holger Mueller
Big Idea

AI Exponentials Will Rule the World

Data to Decisions
Executive Summary The age of artificial intelligence (AI) ushers in a revolution with an exponential scale unmatched by any other technology revolution to date. As humanity grapples with what it means to be human, expect a transformation in mission and purpose as pyramids…
R Ray Wang
CR Pulse

Oracle Solves Decades-Old DBMS Challenges and Future-Proofs Oracle Database

Matrix Commerce
Market Description Enterprises run on transactions, and this means that transactional databases remain critical for enterprises. The ability to seamlessly scale transactional databases has always been a core challenge for vendors—and subsequently for their…
Holger Mueller
Open Research

Certinia’s AI Agent Strategy Kicks Off With Staffing, Customer Success

Data to Decisions
Executive Summary Certinia, which provides management software for professional services organizations, delivered its first installment of artificial intelligence (AI) agents built on Salesforce’s Agentforce platform as part of its recent summer release
Larry Dignan