Analyst Blog

Get updates about trends, events, and research.

Interested in Membership?

See if membership is right for you
Membership Options
Analyst Blog
June 16, 2026

Hot Take: Salesforce Acquires Fin and Leaves Us Reading Between the Agentic Lines

Salesforce has announced its intent to acquire agentic unicorn, Fin. The pickup will bring a customer service focused frontier model into the AI Research fold while delivering an end-to-end customer agent focused on the full customer journey, regardless of functional ownership or individual mandate. ...
Liz Miller
Analyst Blog
June 15, 2026

The CEO’s AI Dashboard, Part 3: Data Readiness

Board Strategy
I want to move from business value to the condition that usually determines whether that value appears at all: data readiness. Enterprises still talk about data readiness as though it were a cleanup project. It is closer to an operating discipline. Good data helps. Clean data helps. The right data, in the right place, ...
Esteban Kolsky
Analyst Blog
November 03, 2017

My Future of Work Coverage Areas

Future of Work
I often get asked about which areas/markets/companies/products I cover, so I ...
Alan Lepofsky
Orbits Blog
November 01, 2017

Fall Reading List 2017

Some of these books are new for 2017....
Terri Griffith
Analyst Blog
October 21, 2017

The myth of the informed Internet user

Marketing Transformation
Yet another Facebook ‘People You May Know’ scandal broke recently when a sex ...
Steve Wilson