from Constellation Research
Larry Dignan
Larry Dignan
Publisher
Insight News
February 28, 2025

Will CX suffer from an overreliance on AI?

Data to Decisions
lt;pgt;Although AI--generative, agentic and everything in between--is viewed as a tool that can improve customer experience there is the risk that enterprises may rely too much on ...
Larry Dignan
Insight News
February 27, 2025

Dell Q4 powered by AI servers

Data to Decisions
lt;pgt;Dell Technologies delivered better-than-expected fourth quarter earnings as it continues to see strong demand for AI servers. Shipments for AI servers will hit $15 billion i...
Larry Dignan
Insight News
February 26, 2025

Salesforce landing Agentforce deals, but Q4 and outlook mixed

Data to Decisions
lt;pgt;Salesforce said it has closed 5,000 Agentforce deals since October with 3,000 of them paid, but the company's fourth quarter results were mixed relative to estimates.lt;/pgt...
Larry Dignan
Insight News
February 24, 2025

MongoDB picks up Voyage AI, aims to integrate model reranking

Data to Decisions
lt;pgt;Voyage AI embeds and reranks models based on accuracy in retrieval augmented generation (RAG). MongoDB's bet is that these tools should be in the database layer to improve a...
Larry Dignan
Insight News
February 23, 2025

HPE, Platform9 latest to target VMware customer angst

Tech Optimization
lt;pgt;Broadcom has made VMware more profitable and has kept large customers in the fold, but the next wave of competitors, notably HPE and Platform9, is ramping up efforts to migr...
Larry Dignan
Insight News
February 21, 2025

Five9 bets contextual CX data will give it an AI edge

Data to Decisions
lt;pgt;Five9 is betting that the contextual data layer above AI models will be just as critical to enterprises, and potentially be the difference in return on investment.lt;/pgt; ...
Larry Dignan
Insight News
February 19, 2025

Box launches new AI features, Box AI Units

Data to Decisions
lt;pgt;Box launched new AI features for Enterprise Advanced customers and said it will add consumption-based pricing via Box AI Units.lt;/pgt; ...
Larry Dignan