An explanation of the importance of Context, Catalysts, and Currency in the lt;a href=quot;/content/9-cs-customer-engagement-overviewquot;gt;9 C's of Customer Engagementlt;/agt;, t...
The first of lt;a href=quot;/content/9-cs-customer-engagement-overviewquot;gt;9 C's of Customer Engagementlt;/agt;, the basic building blocks of customer engagement optimization. ...
Rachel Botsman, Partner, Collaborative Lab and Lauren Capelin, Co-founder Collaborative Lab discuss the virtues and dispels myths about the collaborative economy. Recorded at Const...
Sports teams use big data and other digital technologies to provide the best fan experiences. Moderator: Paul Greenberg, The 56 Group Panelists: lt;a href=quot;http://connectedente...
lt;span style=quot;line-height: 1.538em;quot;gt;What's needed for brands to stay authentic? lt;/spangt;lt;brgt;lt;emgt;A couple leading experts share their POVs:lt;strong style=quo...
Hear how local governments and the federal government (FCC) employ digital technology. Find out how digital impacts access and quality of services. lt;span style=quot;line-height: ...
CXOs explain how they're using big data, analytics, and next generation customer experience techniques to instill a culture of innovation in their organizations.lt;p id=quot;YBB5BR...
Separating fact from fiction about the internet of things. Find out the promise of IoT for consumers, and hear from companies that are doing it right. lt;span style=quot;line-heigh...
Delta Air Lines employs disruptive technology that improves customer experience, streamlines back end reporting, and improves the Delta bottom line. Panelist: Alexander B. Karasik,...
lt;p id=quot;YBB5BR.2.3.2-descquot;gt;Find out how technology companies enable organizations to anticipate the needs of increasingly complex customers and employees.Moderator: lt;a...
Engaging customers and employees in the digital age. Panelists: lt;a href=quot;http://connectedenterprise.ontrackevents.com/speakers.cfm?spk=Y9T9ON-DSpkrquot; style=quot;line-heigh...
