ServiceNow enhanced its Workflow Data Fabric with a network that includes more than 100 data partners and acquired Data.world, a data catalog and governance platform.
At Knowledge 2025, ServiceNow said that its Workflow Data Network, which is powered by RaptorDB Pro, will enhance its Workflow Data Fabric. ServiceNow is planning to manage your data assets as it does IT assets and agents.
- ServiceNow launches ServiceNow CRM: Aims to redefine category with platform, AI, workflows
- ServiceNow, UKG integrate AI agents across platforms
The connections within Workflow Data Network include Snowflake, Databricks, Boomi, SAP, the hyperscale cloud providers, Jira and Workday.
The key components of Workflow Data Fabric now include the following.
- Zero copy functionality for any data.
- AI agents for integration with SAP, Workday and Microsoft. Streaming connections to AWS and others.
- External content connections with SharePoint, Jira, Confluence.
- Lens, a tool to read unstructured data.
- Connections to ServiceNow's Knowledge Graph and the ability to take action on data with AI agents, workflows, analytics and experiences.
The company also said it will acquire Data.world. ServiceNow said the acquisition will enhance its data platform with governance and cataloging of enterprise data. Terms of the deal weren't disclosed.
Other notable items from Day 2 of Knowledge 2025:
- ServiceNow outlined its new Core Business Suite, which uses AI agents to drive processes behind HR, procurement, finance, facilities and legal. In the Core Business Suite, ServiceNow also launched a Finance Case Management tool to automate case management requests. Core Business Suite is focused on process automation and fast deployments.
- The company launched new operational technology and digital end user experience capabilities in its platform with AI agents in its IT management portfolio. ServiceNow also launched AI agents in its security and risk products.
- ServiceNow and AWS also said they will enable bi-directional data integration and automated workflow orchestration between the companies' platforms.
