Results

Insight News
March 28, 2025

Randstad Digital’s Renganathan on data, AI, CX challenges

Marketing Transformation
Raja Renganathan. Chief Growth Officer at Randstad Digital, said enterprises have invested heavily in various platforms, but need to focus on transformation—technical and cultural—...
Larry Dignan
Insight News
March 18, 2025

Adobe's plan: Leverage agentic AI for CX, unify platform

Data to Decisions
Adobe laid out its customer experience vision that includes multiple purpose-built AI agents, automated experiences that can adapt on the fly and scaling personalization. ...
Larry Dignan
Insight News
March 05, 2025

Zscaler delivers strong Q2, says AI driving platform deals

Data to Decisions
Zscaler delivered better-than-expected second quarter results as the company platform is gaining due to its zero trust architecture and the need to secure AI applications. ...
Larry Dignan
Insight News
February 28, 2025

Will CX suffer from an overreliance on AI?

Data to Decisions
Although AI--generative, agentic and everything in between--is viewed as a tool that can improve customer experience there is the risk that enterprises may rely too much on the tec...
Larry Dignan