Results

Insights News
February 04, 2024

General Motors needs to fix its software issues quickly

Next-Generation Customer Experience
General Motors has software development problems, and the company is facing a brand risk unless it can get its code, user experience and delivery right. ...
Larry Dignan
Insights News
January 28, 2024

Why customer satisfaction, CX shows diminishing returns

Next-Generation Customer Experience
Customer satisfaction scores are high across multiple industries, according to the American Customer Satisfaction Index (ACSI). When every company has great satisfaction the financ...
Larry Dignan
Insights News
January 14, 2024

Themes from the healthcare data, AI, disruption front lines

Data to Decisions
With CES 2024 featuring a good dose of healthcare and wellness news and JP Morgan 42nd Annual Healthcare conference, there were plenty of items to ponder. Here are vignettes from h...
Larry Dignan
Insights News
January 08, 2024

Twilio names Shipchandler CEO as Co-Founder Lawson steps down

Next-Generation Customer Experience
Shipchandler was appointed President in March 2023. He also served as Chief Operating Officer and CFO at the company. He also held multiple financial and operating roles at GE. ...
Larry Dignan
Insights News
January 07, 2024

2024 in preview: 11 things in enterprise technology to watch

Data to Decisions
Some years are all about questions. Other years deliver answers. For enterprise technology, 2024 is likely to be about the answers to generative AI use cases, data strategy and tra...
Larry Dignan
Insights News
December 18, 2023

Adobe, Figma call off $20 billion merger

Marketing Transformation
Adobe and Figma are calling off their $20 billion merger since the deal was unlikely to get regulatory approval from the European Commission and UK Competition and Markets Authorit...
Larry Dignan
Insights News
November 28, 2023

Workday Q3 shows strength, raises outlook

Future of Work
Carl Eschenbach, co-CEO of Workday, said the company was seeing momentum from quot;AI innovation, strength in full platform deals, expanding partner ecosystem, and international gr...
Larry Dignan
Insights News
October 30, 2023

Ba da ba ba ba: McDonald's digital experience efforts paying off

Next-Generation Customer Experience
McDonald's said its strong third quarter results were in part driven by digital sales and more than 57 million 90-day active members in its MyMcDonald's rewards program. ...
Larry Dignan
Insights News
October 27, 2023

Software development becomes generative AI's flagship use case

Data to Decisions
Generative AI has its benchmark use case: Developer productivity. Why? Software engineers are pricey and the returns on multiple fronts--costs, developer engagement and overall val...
Larry Dignan
Insights News
October 24, 2023

Ingram Micro's Sanjib Sahoo: Why you need to know DigiOps

Data to Decisions
Ingram Micro's Chief Digital Officer Sanjib Sahoo said his company is approaching its transformation through a lens of DigiOps, which should prioritize business value and then look...
Larry Dignan
Insights News
October 15, 2023

PepsiCo has its technology, process game down

Next-Generation Customer Experience
PepsiCo's second quarter earnings were better than expected, but the real story is that its transformation efforts for processes, supply chain, technology and business services hav...
Larry Dignan